Galaxy J5/J7 2017: Basic operation > How do I restart the device

Last Update date : 2017.07.03

 * Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.


Q : On previous existing devices, to restart to device I was able to remove the rear cover and carefully remove the battery.
However I cannot restart my device using this method since battery for Galaxy J5/J7 2017 is “embedded” or within device by itself.
How do I restart my Galaxy J5/J7 2017 if device appears to be “frozen” or not responding when I try to use the touch screen?


If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.

If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it.




If after restarting the device you still find your device freezes sometimes or is sometimes
unresponsive, there are some actions you can try to help correct this symptom:

Create memory space
Check for SW updates for your device
Check your device in “Safe mode”
Perform a Factory data reset of the device. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact to a Samsung Service Centre with device.



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