Galaxy J5/J7 2017: Secure Folder > How to reset my lock for Secure Folder?

Last Update date : 2017.07.04

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

 

 

How do I reset my lock for Secure Folder?

If you forget how to unlock Secure Folder, you can reset your lock using your Samsung account.


 

1. When running the Secure Folder, unlock screen for Secure Folder appears.
2. If you have entered incorrect unlock code, the button for unlock will be appeared.
3. Tap RESET.
4. Enter your Password of Samsung account and then tap CONFIRM.
5. Set the new unlock code, tap CONFIRM.

 

rf01 

rf02 

 

 

** "To aid us in creating better support content for you, kindly complete the survey below if your query was resolved. Your rating and comments should only be based on the above content.

For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."

 

 

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

Need Service? Service Center Locations

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok