What sensors are available on The Frame and how do they work?

Last Update date : 2017.11.07

*Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information






There are two sensors available on The Frame - the Motion sensor and the Brightness sensor. The motion sensor default setting on the Frame is OFF and the brightness sensor is ON. Please note that the sensors work only when the TV is in the Art Mode.

The display on the screen in the Art Mode is enabled by detecting the motion in the room. The motion sensor automatically turns off to save power when it does not detect any motion and turns back on when you return.

You can enable the Sleep After setting to programme the sensor and specify the time after which it will go in the sleep mode. If the sensor does not detect motion, it will go into standby after the specified time.




Similarly, depending on the surroundings the brightness sensor adjusts the picture quality to provide best viewing experience in the Art Mode. These settings can be manually changed via the Smart View app. Selecting Night Mode on the Smart view app, when the brightness level drops below 1.8 nits The Frame switches to standby mode. In the morning, as the brightness level rises to 8 nits and when it detects motion the TV will switch back to Art Mode






**To aid us in creating better support content for you, kindly complete the survey below if your query was resolved. Your rating and comments should only be based on the above content.

For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

Need Service? Service Center Locations

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.