IE9 - A white screen is displayed while watching online educational content.

Last Update date : 2017.02.28


* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information. 



Cause: Webpages using javascript code are

not compatible with web standard.


1. Launch Internet Explorer, click [Tools] - [Internet Options] - [Advanced] tab and select the "Use software rendering instead of GPU rendering".

2. Click [Apply] and then [OK].

3. Exit and then restart Internet Explorer 9.

* Note. Alternatively you can resolve the problem by upgrading the graphics card to one that supports GPU hardware acceleration or upgrading the graphics card driver.





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