Galaxy Note7 Exchange

Galaxy Note7

Galaxy Note7 Exchange

Galaxy Note7

Automatic Software Update Notice

As your safety is our top priority, we urge you to stop using your Galaxy Note7 and contact your place of purchase or a Samsung authorized service center.


December 13, 2016
For safety concerns related to the battery, the maximum charge will be limited to 30% starting December 15, 2016. You also may not be allowed to take your Note7 on a flight in carry-on or checked baggage even if it is powered off. We apologize for the inconvenience.

October 20, 2016
For safety concerns related to the battery, the maximum charge will be limited to 60% starting October 31.

Samsung Galaxy Note7 Exchange and Refund Mechanics

Samsung is committed to ensuring that consumers have the highest quality devices in their hands. To ensure consumer safety, we are advising users of Galaxy Note7 to power down their phones, both original and replacement units, and contact their place of purchase to exchange to a Galaxy S7 edge or request for a full refund.


For devices purchased through Globe and Smart, owners should contact their telco operators. Globe subscribers may call the hotline numbers: 7301000 for landline and 211 for mobile. Smart subscribers may visit the Smart Store where they got their device; if purchased online, they may also visit the Smart Store.


For those who bought from Lazada, owners should contact them directly.


Galaxy Note7 Exchange Mechanics:

1. All Galaxy Note7 devices bought from authorized stores and telco operators in the Philippines are covered by the exchange mechanics. This will run until December 31, 2016.
2. To exchange, all Galaxy Note7 device owners should bring the device, the full box, proof of purchase, and one (1) valid ID to the store where it was purchased.
3. The owner should surrender the device and the full box to the store and they will receive a brand new Galaxy S7 edge at no extra cost.
4. The warranty period of the new device will be adjusted to reflect the date of the exchange.
5. If Galaxy Note7 owners are unable to contact the store where they bought the device, they can contact the Samsung Philippines Customer Service Hotline at (+632)422-2111.
6. For Galaxy Note7 owners who purchased their device in the Philippines and are now located in another country, please contact the Samsung Customer Service Center in that country. You can find out the contact numbers by visiting www.samsung.com and selecting the country where you are located in.

Galaxy Note7 Refund Mechanics:

1. Galaxy Note7 device owners also have the option to a full refund until December 31, 2016. All Galaxy Note7 devices bought from authorized stores in the Philippines are covered by the refund option.
2. To avail of the refund, all Galaxy Note7 device owners should first contact the store where the device was purchased so that the necessary arrangement can be prepared upon your visit. You may refer to the stores’ contact details here [SES].
3. The owner should bring the device, the full box, proof of purchase, and one (1) valid ID to the store where it was purchased.
4. The owner should surrender the device and the full box to the store and they will receive the refund amount of the Galaxy Note7’s SRP of Php39,990.
5. For Galaxy Note7 owners who have purchased their device in the Philippines and are now located in another country, please contact the Samsung Customer Service Center in that country. You can find out the contact numbers by visiting www.samsung.com and selecting the country where you are located in.



Samsung’s Customer Service hotlines are as follows:
02 422 2111
Toll Free Globe: 1 800 8 726 7864
Toll Free PLDT: 1 800 10 726 7864

FAQs

1. I have a Galaxy Note7. What should I do?
You should back up your data and then immediately power down your device.
2. How do I backup my data?
You can do so by swiping down on the screen, pressing the Settings gear icon on the upper right, then go to Cloud and Accounts > Backup and Reset > Back up my data. Select the data you want to back up then press the “Back up now” button at the bottom of the screen.

You may also want to download the Samsung Smart Switch app via Google Play so you can easily transfer your data when the replacement device is available.

The Galaxy Note7 Exchange and Refund Mechanics

1. I’ve backed up my data. What do I do?
Just go to the store where you bought your Galaxy Note7 so you can have it exchanged.
In case of a refund, please contact first your store so that the necessary arrangement can be prepared upon your visit. You may refer to the stores’ contact details here [SES].
2. I’m at the store where I bought my device. What do I need to do?
Just surrender your Galaxy Note7 device and the full box, show your proof of purchase and one (1) valid ID. You may choose to exchange with a brand new Galaxy S7 edge or avail of a refund.
3. Will you reimburse to me the SRP difference of the Galaxy S7 edge and the Galaxy Note7?
Yes, the store will reimburse to you the SRP difference.
4. What if the store doesn’t have the Galaxy S7 edge that I want?
You can just wait for new stocks to arrive or avail of the refund.
5. I bought my device through a telco operator and I want to have it exchanged. What do I do?
For devices purchased through Globe and Smart, owners should contact their telco operators. Globe subscribers may call the hotline numbers: 7301000 for landline and 211 for mobile. Smart subscribers may visit the Smart Store where they got their device; if purchased online, they may also visit the Smart Store. For those who bought from Lazada, owners should contact them directly.
6. I bought my device through a store but I cannot go to it for the exchange or refund. What can I do?
You can call the Samsung Customer Hotline,
1-800-10-7267864 [PLDT Toll Free]
1-800-8-7267864 [Globe Landline and Mobile]
+63 (2) 422-2111 [Standard Landline]
7. I don’t want a replacement or an exchange, I just want a refund. What do I do?
In case of a refund, please contact first your store so that the necessary arrangement can be prepared upon your visit. You may refer to the stores’ contact details here [SES].
8. How much is the refund?
The refund amount will be the SRP of Php39,990.
9. What will be the warranty period of my exchanged device?
The start date of your warranty will be upon availment of your new device.

SES Points of Exchange

AYALA ABREEZA MALL
(082) 295 3567

ALABANG TOWN CENTER
822 7704

AYALA CENTER CEBU
(032) 238 8958

AYALA CENTRIO MALL
(0909) 4083772

AYALA HARBOR POINT
(0932) 228 0008

AYALA MARQUEE MALL
(045) 304 1109

AYALA TRINOMA
(02) 915 5771

BQ MALL BOHOL CITY
(0909) 2225934

CSI LA UNION
(072) 888 2233

CSI MALL LUCAO
0995 4864 048

FESTIVAL MALL
(02) 659 6186

FISHER MALL (0928
5442104 / 364 4561

GAISANO ILIGAN
975 3886 151

GAISANO MALL DAVAO
(0908) 1111185

GAISANO MALL KALIBO AKLAN
(0915) 4581547

GAISANO MALL TAGUM
(0946) 5995218

GATEWAY MALL
(032) 285 1596

GLORIETTA
(02) 752 7476

GREENHILLS
(02) 661 6332

ISLAND CITY MALL (ICM) BOHOL
(0999) 9910594

J CENTRE MALL CEBU
(032) 421 1537

KCC MALL GENSAN
301 7464

LIMKETKAI MALL
854 8999

MARKET MARKET
798 2689

NCCC MALL DAVAO
321 6511

NEO CALAPAN MALL
(0922) 8142336

NEPO MALL DAGUPAN
523 4828

PUREGOLD LAOAG
670 7631

ROBINSONS ANTIPOLO
531 4691

ROBINSON'S BACOLOD
(034) 708 8088
ROBINSON'S CALASIAO
(0910) 333 1142

ROBINSONS GALLERIA
(02) 661 7949

ROBINSONS ILOILO
333 4254

ROBINSONS LIPA
(043) 740 8283

ROBINSON'S MAGNOLIA
(02) 961 3056

ROBINSONS MALOLOS
931 3385

ROBINSONS MANILA (ERMITA)
(02) 354 4663

ROBINSONS PLACE ILOCOS
677 2841

ROBINSONS ROXAS CITY
(0935) 8919801 / (0946) 9560617

ROBINSONS SANTIAGO
323 2529

SHANGRI-LA PLAZA MALL
454 8975

SM ANGONO
997 1947

SM AURA (02)
8089391

SM BACOLOD
(034) 7097677

SM BACOOR
(0923) 8224241

SM BAGUIO
(0989) 8442000 / (074) 442 4718

SM BATANGAS
(0947) 9280408

SM BF PARANAQUE
(0917) 9504242

SM CABANATUAN
941-0426

SM CALAMBA
(0949) 7694880

SM CAUAYAN
323 1550

SM CEBU
(032) 236 3123

SM CITY LUCENA
(0909) 762 0950

SM CLARK
(0917) 5605430 / (0915) 8698555

SM CONSOLACION
(032) 4234798

SM CUBAO
(032) 911 2758

SM DASMARINAS
(0917) 863 1767

SM DAVAO
295 7427

SM FAIRVIEW
(02) 352 8423

SM GENSAN
(0932) 1487972
SM LANANG PREMIERE
2851536

SM LAS PIÑAS
0932 0810 261

SM LIPA
(0943) 5484238

SM MANDURRIAO ILOILO
(033) 330 0353

SM MANILA
(02) 353 1767

SM MARIKINA
(02) 477 1883

SM MARILAO
(0923) 620 8233

SM MEGACENTER
940-6250

SM MEGAMALL
(02) 631 1276

SM MOA
(02) 550 2140

SM MOLINO
(043) 4359 488

SM NAGA
(0949) 8155520

SM NORTH EDSA
(02) 332 6471 / 332 6454

SM NOVALICHES
961 5192

SM PAMPANGA
(0923) 9796883 / (0933) 676348 / (0933) 1646966

SM ROSALES
(0932) 6037477

SM SAN JOSE BULACAN
913 2039

SM SAN LAZARO
(02) 354 5499

SM SAN MATEO
656 2188

SM SANGANDAAN
332 8948

SM SOUTHMALL
(0917) 717 7152

SM STA. MESA
(02) 713 1486

SM STA. ROSA
502 3817

SM TARLAC
(0923) 4819370

SM TAYTAY
(0918) 3671288

SM TRECE MARTIRES
0905 5642 002

SM VALENZUELA
0917 8691 373 / 372 3173

SMDC LIGHT MALL
535 1066

STA LUCIA EAST MALL
532 69290

STARMALL PRIMA TAGUIG
531 8126
AYALA ABREEZA MALL
(082) 295 3567

ALABANG TOWN CENTER
822 7704

AYALA CENTER CEBU
(032) 238 8958

AYALA CENTRIO MALL
(0909) 4083772

AYALA HARBOR POINT
(0932) 228 0008

AYALA MARQUEE MALL
(045) 304 1109

AYALA TRINOMA
(02) 915 5771

BQ MALL BOHOL CITY
(0909) 2225934

CSI LA UNION
(072) 888 2233

CSI MALL LUCAO
0995 4864 048

FESTIVAL MALL
(02) 659 6186

FISHER MALL
(0928) 5442104 / 364 4561

GAISANO ILIGAN
975 3886 151

GAISANO MALL DAVAO
(0908) 1111185

GAISANO MALL KALIBO AKLAN
(0915) 4581547

GAISANO MALL TAGUM
(0946) 5995218

GATEWAY MALL
(032) 285 1596

GLORIETTA
(02) 752 7476

GREENHILLS
(02) 661 6332

ISLAND CITY MALL (ICM) BOHOL
(0999) 9910594

J CENTRE MALL CEBU
(032) 421 1537

KCC MALL GENSAN
301 7464

LIMKETKAI MALL
854 8999

MARKET MARKET
798 2689

NCCC MALL DAVAO
321 6511

NEO CALAPAN MALL
(0922) 8142336

NEPO MALL DAGUPAN
523 4828

PUREGOLD LAOAG
670 7631

ROBINSONS ANTIPOLO
531 4691

ROBINSON'S BACOLOD
(034) 708 8088

ROBINSON'S CALASIAO
(0910) 333 1142

ROBINSONS GALLERIA
(02) 661 7949

ROBINSONS ILOILO
333 4254

ROBINSONS LIPA
(043) 740 8283

ROBINSON'S MAGNOLIA
(02) 961 3056

ROBINSONS MALOLOS
931 3385

ROBINSONS MANILA (ERMITA)
(02) 354 4663

ROBINSONS PLACE ILOCOS
677 2841

ROBINSONS ROXAS CITY
(0935) 8919801 / (0946) 9560617

ROBINSONS SANTIAGO
323 2529

SHANGRI-LA PLAZA MALL
454 8975

SM ANGONO
997 1947

SM AURA
(02) 8089391

SM BACOLOD
(034) 7097677

SM BACOOR
(0923) 8224241
SM BAGUIO
(0989) 8442000 / (074) 442 4718

SM BATANGAS
(0947) 9280408

SM BF PARANAQUE
(0917) 9504242

SM CABANATUAN
941-0426

SM CALAMBA
(0949) 7694880

SM CAUAYAN
323 1550

SM CEBU
(032) 236 3123

SM CITY LUCENA
(0909) 762 0950

SM CLARK
(0917) 5605430 / (0915) 8698555

SM CONSOLACION
(032) 4234798

SM CUBAO
(032) 911 2758

SM DASMARINAS
(0917) 863 1767

SM DAVAO
295 7427

SM FAIRVIEW
(02) 352 8423

SM GENSAN
(0932) 1487972

SM LANANG PREMIERE
2851536

SM LAS PIÑAS
0932 0810 261

SM LIPA
(0943) 5484238

SM MANDURRIAO ILOILO
(033) 330 0353

SM MANILA
(02) 353 1767

SM MARIKINA
(02) 477 1883

SM MARILAO
(0923) 620 8233

SM MEGACENTER
940-6250

SM MEGAMALL
(02) 631 1276

SM MOA
(02) 550 2140

SM MOLINO
(043) 4359 488

SM NAGA
(0949) 8155520

SM NORTH EDSA
(02) 332 6471 / 332 6454

SM NOVALICHES
961 5192

SM PAMPANGA
(0923) 9796883 / (0933) 676348 / (0933) 1646966

SM ROSALES
(0932) 6037477

SM SAN JOSE BULACAN
913 2039

SM SAN LAZARO
(02) 354 5499

SM SAN MATEO
656 2188

SM SANGANDAAN
332 8948

SM SOUTHMALL
(0917) 717 7152

SM STA. MESA
(02) 713 1486

SM STA. ROSA
502 3817

SM TARLAC
(0923) 4819370

SM TAYTAY
(0918) 3671288

SM TRECE MARTIRES
0905 5642 002

SM VALENZUELA
0917 8691 373 / 372 3173

SMDC LIGHT MALL
535 1066

STA LUCIA EAST MALL
532 69290

STARMALL PRIMA TAGUIG
531 8126