"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.

"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.

At that time please check whether your S8/S8+ is the device configured by *KCC(Knox Customization Configurator).

 

We have been notified that Samsung DeX feature may not work properly on limited S8/S8+ devices configured by KCC due to some restriction functions of KCC.

* KCC(Knox Custom Configuration): a cloud-based service(solution) that configures bulk devices’ setting for B2B

To check this, on Apps screen 

1 Tap Settings
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.
2 Tap About phone and tap Software information. Then, check if Knox Customization menu exists.
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.

S8 configured by KCC

"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.

General S8

If the menu appears, your S8/S8+ is the device configured by KCC. And, you can use Samsung DeX feature normally if you customize your S8/S8+ with the issue via new released patch version.

To apply the patch,

3 Access to the URL “custom.samsungknox.com” on device. And, tap NEXT.
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.
4 Tap FINISH. Then, new patch version is applied.

If processing is completed, try to activate Samsung DeX feature again.

"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.
"Can't start Samsung Dex" error when trying to connect S8/S8+ to Samsung Dex.

Content Satisfaction Survey

  • Q1
  • Q2
  • Q3

Need help? Contact Us for Support.

Online

Monday-Sunday (Including Public Holidays)
9:00 AM - 6:00 PM

Email

We'll respond within 24 hours of your request.

help

help

Call

For Televisions, Home Appliances, & Other Products

(02) 422-2111 [Standard Landline]
1-800-10-7267864 [PLDT Toll Free]
1-800-8-7267864 [Globe Toll Free]
24 hours a day / 7 days a week

For Mobile Devices

(02) 422-2177 [Standard Landline]
24 hours a day / 7 days a week

* For any printer related enquiries please visit HP website .

Face to Face Support**

Samsung Service Centers

Find out more about how you can get face to face help.

Contact Us