Gear 360: Device is automatically turned off with pop-up message about heating error .Why?

Gear 360: Device is automatically turned off with pop-up message about heating error .Why?

When recording videos by high resolution or using the streaming feature for an extended period, the Samsung Gear 360 (2017) and its battery may heat up. If the temperature rises above a certain level, the Samsung Gear 360 will stop recording and turn off automatically to prevent damage. If the Samsung Gear 360 is turned off due to overheating, wait for it to cool down before resuming use. If you want to record for long times (about more than 30 minutes), please record after reducing video size in low resolution.

Content Satisfaction Survey

  • Q1
  • Q2
  • Q3

Need help? Contact Us for Support.

Online

Monday-Sunday (Including Public Holidays)
8:00 AM - 8:00 PM

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call

Talk to Us

1-800-10-7267864 [PLDT Toll Free]
1-800-8-7267864 [Globe Toll Free]
(02) 422-2111 [Standard Landline]
24 hours a day / 7 days a week

* For any printer related enquiries please visit HP website .

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

Contact Us