Upgrading the Software of my phone

Upgrading the Software of my phone

We recommend upgrading to the latest software available for your phone, and enjoy enhancements like new features, extra speed, improved functionality, OS upgrade and fixed for any bug.

 

 

Software update can be done with the following:

- Software upgrade over Wi-Fi

- Software upgrade over Firmware Over-The-Air (FOTA)

- Software upgrade through Samsung Kies

 (*Before upgrading, make sure that your phone has enough memory space available.)

 

 

 

 

 

Software upgrade over Wi-Fi  

 

Step 1:  On the Home screen, tap on Apps. 

 

 Home Screen   

 

Step 2:  Tap on Settings

 

Settings  

 

Step 3:  Scroll down and tap Software Update. 

 

Sofware Update 

 

Step 4.1:  Tap Download updates manually. 

 

Download Update Checking for updates     

 

 

Step 4.2 :  Your phone has the latest software update when you see this notification message. 

 

     Checking for updates      Software Upgrade 

 

 

Step 4.3 :  If you want to get automatic notification on the latest software update, turn on Download updates automatically.

 

Download updates automatically 

 

 

 

Software upgrade through Firmware Over-The-Air (FOTA)

FOTA (Firmware Over The Air) allows you to receive the latest firmware over the air – no computer needed.

 

Step 1:  On the Home screen, tap on Apps. 

 

 Home Screen   

 

 

Step 2:  Tap on Settings

 

Settings  

 

Step 3:  Scroll down and tap Software Update. 

 

 

 

Sofware Update 

 

Step 4.1:  Tap Download updates manually. 

 

Download Update Checking for updates     

 

 

Step 4.2 :  Your phone has the latest software update when you see this notification message. 

 

     Checking for updates      Software Upgrade 

 

 

Step 4.3 :  If you want to get automatic notification on the latest software update, turn on Download updates automatically.

 

Download updates automatically 

 

 

Software upgrade using PC with Samsung Kies


Software upgrade over Wi-Fi will not be applicable in case of OS upgrade because it requires a large amount of data to be downloaded. Thus, use the Samsung Kies program. 

Before you perform OS upgrade, please take note of the following: 

Step 1: Download and install the Kies program in your computer.

Step 2: Ensure that the battery level of your device is above 50%.

Step 3: Remove the Pattern Lock of the mobile by going to Settings > Location and Security > Set up screen lock > tap None.

Step 4: Connect the computer and mobile using a USB cable.


To perform OS upgrade through Kies, follow these steps:

 

Step 1: Open the Samsung Kies application. Under Firmware information, click Firmware upgrade button. On the Firmware upgrade prompt screen, click Update button.

 

1 

 

Step 2: Another window will appear and you have to tick the checkbox beside I have read all of the above information and click Start upgrade.

 

2 

 

Upgrade components are downloaded

 

3 

 

Firmware file is upgraded

 

4 

 

Upgrade is running.

 

5 

 

Upgrade is now completed.

 

6 

 

 

Software Upgrade Notes & Reminders:

- For more information about Samsung Kies, please refer to the Samsung Kies website.

- Some functions of Samsung Kies may differ depending on devices and are subject to change without prior notice.

- To verify availability of the latest software update, please contact our Customer Contact Center Hotline. Scroll down to get in touch with us.

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