When writing email, cursor does not move when touching input area even not in Dex mode.

When writing email, cursor does not move when touching input area even not in Dex mode.

Samsung is aware of this symptom and this symptom may occur on S8/S8+ that the latest version Chrome(V58) is installed.  

(※ Note: Google Chrome browser is in charge of parts related to HTML on Email application)

Regarding this, Google will release improved next Chrome Browser version to resolve these symptoms.

 

Samsung is committed to providing the best possible mobile experience to customers.

Temporarily before releasing of improved Chrome version, if you uninstall the current Chrome you can use all functions of Email again normally. For this, search for the Chrome browser on Play Store and uninstall it.  

 

After then, preloaded Chrome version is activated and the issue will be disappeared.

When writing email, cursor does not move when touching input area even not in Dex mode.
When writing email, cursor does not move when touching input area even not in Dex mode.
When writing email, cursor does not move when touching input area even not in Dex mode.

Content Satisfaction Survey

  • Q1
  • Q2
  • Q3

Need help? Contact Us for Support.

Online

Monday-Sunday (Including Public Holidays)
8:00 AM - 8:00 PM

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call

Talk to Us

1-800-10-7267864 [PLDT Toll Free]
1-800-8-7267864 [Globe Toll Free]
(02) 422-2111 [Standard Landline]
24 hours a day / 7 days a week

* For any printer related enquiries please visit HP website .

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

Contact Us