The touchscreen responds slowly or improperly. Is my device faulty?

Last Update date : 2017.04.11

If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly.


Additionally, please check the below options.

     • If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if

        you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.

     • The touchscreen may malfunction in humid conditions or when exposed to water.

     • Restart your device to clear any temporary software bugs.

     • Ensure that your device software is updated to the latest version.

     • If the touchscreen is scratched or damaged, visit a Samsung Service Centre nearest you.



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