Sometimes Iris recognition does not work properly and IR LED for Iris recognition may work wrong. Also, some features regarding Proximity sensor do not work properly. What should I do for this?

Last Update date : 2017.05.11

Please check you attach unofficial screen protectors (privacy protection films, tempered glass

protectors, etc.) to your device.


Keep in mind do not cover the proximity/light sensor area with screen accessories, such as a

screen protector or stickers.


Doing so may cause the sensor to malfunction and the iris recognition LED may not turn off even

when you are very close to it.


Additionally, dirt and debris on the iris camera, LED sensor, or proximity sensor may cause the

device to have difficulty recognizing your irises.

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