Device seems to heat up while charging the battery. Is my device the faulty?

Last Update date : 2017.11.20

While charging, the device and the charger may become hot. During wireless charging or fast

charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or

performance and is in the device’s normal range of operation. If the battery becomes too hot, the

charger may stop charging.


Battery charging tips and precautions: When using smartphone products, please pay

attention to the following points and use them safely.


When using the wireless charger, do not place foreign materials, such as metal objects,

magnets, and magnetic stripe cards, between the device and the wireless charger. Especially, do not place cards such as RFID card , credit card, Door lock card between device and back cover.

The device may not charge properly or may overheat and may cause damage the device.


• Use only Samsung-approved chargers, batteries, and cables. Charge-related products affect a

direct impact on the safety of the user, so be careful when selecting the product. Unapproved

chargers including Car chargers or cables may cause the performance problems and

malfunctions or damage the device that are not covered by the warranty.


Using Non Samsung-approved products (ex : wireless charger, USB cables, car chargers, Micro USB Connector, USB power adaptor) that are not guaranteed to be compatible may cause

damage to the product.


If the lower part of the device overheats, it could be because the connected USB cable is

damaged. Replace the damaged USB cable with a new Samsung-approved one.


Be careful not to let foreign objects into the charger connector (connector, plug). It may cause

overheating due to corrosion or temporary short-circuit of power terminal.


• If you charge the device while the multipurpose jack is wet, the device may be damaged.

Thoroughly dry the multipurpose jack before charging the device.




 Not the solution you are looking for? Get in touch with us! 

      Call our Customer Contact Center. Check the numbers here 

 Chat with our customer service representative through this link.

 Email us through this link.

You can also leave your contact details (name, phone number, & email) on our survey form below and we'll get in touch with you as soon as possible. 



Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

Need Service? Service Center Locations

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the website.