Galaxy Note 8 :How do I backup my device data on external storage?

Last Update date : 2017.11.17

With Samsung Cloud and PC, you can also backup your data, such as images, contacts, messages, and apps to external storages (i.e. microSD card or USB memory, external HDD) via Smart Switch and restore from it.


Before using microSD card, please ensure next options:


     • Some memory cards may not be fully compatible with the device. Using an incompatible

         card may damage the device or the memory card, or corrupt the data stored in it.

     • Use caution to insert the memory card right-side up.

     • The device supports the FAT32 and the exFAT file systems for memory cards.

      When inserting a card formatted in a different file system, the device asks to reformat the

      memory card.

     • When inserting a memory card into the device, the memory card’s file directory appears

        in the My Files > SD card folder.    


     To install a memory card,


     Step 1: Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the

      ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

     Step 2: Pull out the tray gently from the tray slot. When you remove the tray from the

     device, the mobile data connection will be disabled.

     Step 3: Place a memory card on the tray 2 with the gold-colored contacts facing downwards.

     Step 4: Gently press the memory card into the tray to secure it. If the card is not fixed

     firmly into the tray, the memory card may leave or fall out of the tray.

     Step 5: Insert the tray back into the tray slot.

         • If you insert the tray into your device while the tray is wet, your device may be

           damaged.   Always make sure the tray is dry.

         • Fully insert the tray into the tray slot to prevent liquid from entering your device.


 Steps  to backup data to microSD card or USB memory via SmartSwitch:

 • Plug the USB connector(USB Type-C) to the USB power adaptor and plug the USB

memory/external HDD into an electric socket.




• On Apps screen tap Settings > Cloud and accounts > Smart Switch > More >

External storage transfer > BACK UP




                PIC35      PIC36  


Select contents to backup and activate back up.


 pic pic 


If data backup is completed, you can check the data My Files > SD card >

SmartSwitchBackup folder.





To restore backup data from microSD card or USB memory via SmartSwitch:


• On Apps screen tap Settings > Cloud and accounts > Smart Switch > More >

External storage transfer > RESTORE


PIC41        PIC42 


Select contents to restore and activate restore. 


PIC43        PIC44



Not the solution you are looking for? Get in touch with us!

      Call our Customer Contact Center. Check the numbers here 

    • Chat with our customer service representative through this link.

    • Email us through this link.

    • You can also leave your contact details (name, phone number, & email) on our survey form below

       and we'll get in touch with you as soon as possible. 



Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

Need Service? Service Center Locations

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the website.