When my washing machine vibrates excessively.

Last Update date : 2014.05.19

[Cause]

This problem is usually caused by one of the following conditions:

    • The unit is not level.

    • Shipping bolts are not removed.

[Solution]

If washer is vibrating, do the following:

    • Make sure the shipping bolts are removed. Click here for shipping bolt locations and removal procedures .

    • Make sure your washer is properly installed. Click here for complete installation instructions.

    Pay special attention to leveling, as it is crucial for vibration minimization.

    • Check the load amount.  A severely under loaded or overloaded washer will vibrate excessively. If you are washing one pair of jeans, add a few additional items to create a balanced load. If your washer is overloaded, try to remove a few items to create a balanced load.

    • Reposition the load. Sometimes the heavier items will bunch together and cause an unbalanced condition.

    ※ Note

    If your washer is set on a pedestal, it is very important that the washer places on its side only with the shipping bolts still installed to facilitate the installation. If your washer stands in any other position to facilitate the pedestal installation, it may cause vibration. To remove vibration, your washer is required help from the service center.

VRT® Technology

Samsung washers use VRT® Technology (Vibration Reduction Technology). VRT® is a system that Samsung has developed to reduce high RPM vibrations drastically.

    Important

    With VRT®, when the washer spin cycle reaches approximately 400 RPM, it pauses and vibrates for a few moments.

    As it pauses and vibrates, it checks the load balance, and then the VRT® technology identifies the spot where the load is unbalanced.

    Once the washing machine "sees" the load is properly balanced, the spin cycle continues and ramps up to maximum RPM with minimal vibration.

    Important

    The short pause and vibration when the washer spin cycle reaches approximately 400 RPM is a normal.  

    Important

    If the washer operates fine but vibrates, the leveling legs may have become loose. Check all 4 leveling leg locks. If the machine is leveled, the loose legs will cause a vibration issue.

 Others:

Error "3E" is diplayed during motor restriction error

Note : Hall sensor is sensed every 500 milliseconds from 1 sec after motor starts to work

         If the data of Hall sensor is less than 2 RPM, Washing motor stops.

 

This condition error occurs under the following scenario;

a. During Cleaning and Rinseng

   - if the motor restirction is sensed , the motor stops for 3 minutes and restart [ if the motor stops working 3 times

    it will display 3E error

b. During Dehydrating

   - When the motor restriction is sensed, the motor stops working and return to initial stage of dehydration

    unbalance sensing cycle [ 3 times occur will display 3E Error]

 

Solution :

 

Power off the switch to clear the motor restriction error and start the above procedure. If error still appearing,

You may contact our Customer Contact Center for appointment with Service Center

1-800-107267864 [PLDT]

1-800-87267864 [ Globe handset ]

 

 

 

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