STEP 1 LED TV Troubleshooting: Learn to troubleshoot

Last Update date : 2011.11.25

This guide offers step-by-step troubleshooting advice for solving problems or issues about our Samsung product. Please understand that not all issues associated with your Samsung product require service. This troubleshooting guide is designed to help you fix common problems with your product. To begin the troubleshooting process, click on a general topic below that most closely relates to your problem.
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The following conditions may cause your TV's speakers to buzz, crackle, or hum:

     Incorrectly or loosely connected cables.

     Defective or broken cables.

     A defective device connected to the TV.  For example, a defective DVD player.

     A problem with the TV itself.

To find the cause of buzzing, crackling, or humming speakers on your TV, follow these steps:

1. Make sure all cables are connected to the proper, color coded inputs on your TV  and on your devices, and that all cables are firmly attached.

    If you are using the component connections, or RF coaxial cable from an antenna or cable connection, check the additional cable troubleshooting steps below:

     Component input, there is a red component audio connection and a red component video connection. Make sure the two red connections are attached to the correct audio and video outputs and inputs.

     RF Coaxial from an antenna or cable (no box), turn on your TV and change to another channel. If the buzzing stops, your TV is not the cause of the problem.

    If you still hear buzzing, crackling, or humming when you turn on the TV, continue to step 2.

2. Replace the audio connection cables. If you are using HDMI or RF coaxial cable, replace the HDMI or RF coaxial cable.

    Important

    If you are using RF coaxial cable directly from an antenna or cable (no box), and you still get buzzing, crackling, or humming on all or most of your channels after you have replaced the cable, your TV needs service. If you still hear buzzing, crackling, or humming when you turn on the TV, continue to step 3.

3. Connect another device to the same input on your TV with the same connection cables. For example, if you have connected a cable box using the component connections, try connecting a DVD player to the same input with the same cables. Then, test the device. If there is no buzzing, crackling, or humming with the second device attached, the TV is not the cause of the problem. If you still hear buzzing, crackling, or humming continue to step 4.

4. Attach the device you have connected to your TV to another TV using the same connections and cables. For example, if you have connected a DVD player to your TV with the component connections, connect the DVD player to another TV using the component connections. If you hear buzzing, crackling, or humming from the second TV,  your TV is not the cause of the problem.

 

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If you can now hear the audio from the connected device then your volume was just set too low on your TV.

 

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This TV model does not have a universal remote control pad. The only way for this unit’s remote control to be able to control an external device is through the Anynet+ feature.

 

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An audio dropout occurs when the audio portion of your program stops and then restarts a second later. This phenomenon may be caused any of the following issues:

    • Faulty firmware

    • A weak signal

    • HDMI handshake sync problems

    • A faulty HDMI cable

    • Faulty HDMI ports or circuitry.

Each of these issues is discussed below.

Faulty firmware

For some TV, you may fix the HDMI audio dropout problem with a firmware update. check Samsung’s Download Center to see if a firmware update is available for your television. To go to the Samsung Download Center of Samsung website.

Weak signal

Set-Top-Boxes (STB) may sometimes drop or lose transmitted signals because the signal is weak, causing an audio dropout. If this occurs frequently, have your cable or satellite company boast the signal you receive in your home or remove older cable wiring and cable splitters and replace them with lower Db loss cabling and splitters.

Companies that have this problem include but are not limited to:

    • Verizon

    • Comcast

    • Time Warner

    • Cable Vision

    • Dish Network

    • DirecTV

HDMI handshake sync

The HDMI connection from time to time goes through an HDCP (High-Bandwidth Digital Content Protection) verification process to make sure the content it receives is secure. Usually, the process does not create a problem. Sometimes, however, it can cause an audio dropout.

If audio dropouts are frequent, test the HDMI connection on your TV with another HDMI device. If the dropout does not occur with the other device, then the original device may be using an older HDCP protocol and the older protocol is causing the dropouts. Unfortunately there is no way to correct this except by updating your equipment. If it appears your cable box is causing the dropouts, contact your provider for new equipment.

    ※ Note

    In some cases, if the cable box is relatively new, you may get a firmware update from your cable company that resolves the problem.

Faulty HDMI cable

Audio dropouts may be caused by faulty HDMI cables. To test your HDMI cable, connect a different HDMI device to the cable. If the audio dropouts still occur, the HDMI cable may be faulty and should be replaced.

Faulty HDMI ports or circuitry

Audio dropouts can sometimes be caused by a faulty HDMI port. To determine if this is the case, attach your HDMI device to a different HDMI port on your TV. If the drop outs stop, this is an indication that the original HDMI port is defective.

    ※ Note

    Usually, if an HDMI port is defective, there are video dropouts as well as audio dropouts. If you are not experiencing video dropouts, we recommend that you pursue the other options listed above before determining your problem is caused by the HDMI port.

 

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If you are using the TV as a computer monitor and the light only blinks for a few seconds when you press the power button, your PC is in sleep mode. To take your PC out of sleep mode, press a key on your keyboard or move the mouse. The TV should turn on.

If the TV is not being used as a computer monitor and is not on the PC input then this is an indication that the power supply or some other component has failed and your television will require service.

 

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1. Press the volume button on the side panel of your TV or on the remote control pad. The volume circle will be displayed on the screen momentarily.

2. While the volume circle is still displayed on the screen, press the MENU button on the side panel of your TV for about seven seconds. The menu will display while you are holding the button and will then disappear.

    ※ Note

    This must be done using the MENU button on the TV, not on the remote control pad.

3. If home mode is displayed on the screen, your TV has been removed from shop mode.

    ※ Note

    You may want to press the INFO button on your remote control again to confirm the TV is no longer in store mode. If "Store Mode" is no longer displayed when the info button is pressed, then the TV is out of store mode.

 

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To determine what troubleshooting path to take if you have no audio, turn the TV on, and then press [Volume +] on the TV remote control pad. The screen will display one of the following:

    • A "Not Available" message

    • The volume bar

 

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The conditions for receiving this error message and recommended solutions are listed below.

    • You connected a device to your TV using HDMI/ DVI and the device is set to 480i.

    • This TV cannot accept a 480i signal through the HDMI/ DVI input. You must set the output resolution of the device to a minimum of 480p. If you do not know how to set the resolution on the device, see the device owner's manual for instructions.

    • You connected a computer to the VGA (PC) input on the TV and the resolution and/ or refresh rate on the computer is set incorrectly. If you connect a PC to this TV you must set the resolution to 1366 x 768 and the refresh rate to 60 Hertz.

    • You connected a DVD player or gaming system to the VGA (PC) input on the TV and the resolution on the DVD player or gaming system is set incorrectly.

    • If you connect a gaming system or DVD player to the VGA input on the TV, you must set the resolution to a minimum of 480p. If you do not know how to set the resolution on the DVD player or gaming system, see the device owner's manual for instructions.

    • You connected a device to one of the analog connections on the TV (composite A/V, S-video or analog RF) and you have the resolution of that device set higher than 480i.

The analog inputs on the TV cannot accept a resolution other than 480i. If you connect a device to an analog input, you must set the resolution of the device to 480i. If you do not know how to set the resolution on the device, see the device's owner's manual for instructions.

 

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If the picture on your LED TV looks like an hourglass, you may need to get the TV serviced. To verify the issue is caused by your TV and not your source device (DVD player, cable box, etc.), perform a self diagnosis test.

To perform a self test, follow these steps:

1. Turn the TV on.

2. Press MENU on the TV remote control, or on the TV itself.

3. Use the ▲ or ▼ arrow to select the Support section of the menu, then press ENTER.

    ※ Note

    The sub-menu's name is displayed on the left side of the screen.

4. Use the ▲ or ▼ arrow to select the self diagnosis option, then press ENTER.

5. The self diagnosis menu will appear and be defaulted to the picture test. Press ENTER.

6. The option to select yes or no will appear on the screen.

    • If the problem still occurs, use the ◀ or ▶ arrow to select yes and press ENTER, then follow the onscreen instruction

    • If the problem does not occur, press ENTER to select no, then follow the onscreen instructions.

 

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To troubleshoot if your TV is connected to an HD cable or satellite box, follow these steps:

1. Determine if the audio is leading or following the picture. Leading means that you hear the audio before the lips move. Following means the lips move before you hear the audio.

2. Try different channels.

    • If the audio is in sync on other channels, then there could be a broadcasting issue with the original channel or program.

    • If the audio is not in sync on the other channels, test additional HD and SD channels.

    • If the audio is out of sync on all other channels, then there could be an equipment or cabling problem.

    Cable subscribers, go to step 3. Satellite subscribers, go to step 4.

3. Disconnect the incoming cable line from the cable box (usually labeled “cable in”) and connect it directly to the TV. Perform an auto program on your TV so that your TV memorizes channels.

    • If you do not know how to do run the auto program function. After your TV has memorized channels, test five or six channels to see if there is an audio sync issue.

    • If there is no audio sync issue, your cable box may be defective or the cables connecting the box to the TV may be defective. Try replacing your cables and/or cable box to resolve the issue.

    • If there is still an issue on all channels, there could be an issue with your broadcast signal or the TV. Go to step 4.

4. To determine whether the problem is caused by the broadcast signal or your equipment, connect a secondary device to the input connection you are using for your set top box or satellite box. A secondary device could be a DVD player, VCR, Game system, etc. Play something on the secondary device and see if the audio is in or out of sync.

    • If the Audio is in sync, then the cabling connecting the set top box to the TV may be defective or the box itself may be defective. Replace the cables and/or box.

    • If the issue continues after you’ve replace the cables or box, your broadcast signal is most likely at fault. Contact you service provider for further assistance.

 

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If you hear a clicking sound and your TV is operating normally, there is nothing to be concerned about.

However, if your TV clicks one or more times and operates abnormally, most likely your TV is malfunctioning. Abnormal operation includes, but is not limited to the following symptoms:

    • Turning off immediately after turning on

    • Intermittently turning off

    • Turning on by itself

    • Constantly cycling on and off

    • Not turning on

    • Displaying a flashing standby light

If your TV exhibits any of the symptoms listed above, your TV requires service.

 

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If the light effect comes on or you hear the melody, this means the TV is on.

 

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To use a direct RF Connection from cable or an antenna as the video source, follow the steps below.

    1. Turn the TV on, and then press [Source] one or more times until you see either AIR or CABLE appear in the upper left corner. You may see a "No Devices Are Connected" message. If so, disregard this step. If you still are not getting a picture, continue to step 2.

    2. Press [Antenna]. This will switch between the 2 RF inputs on the TV. If you still are not getting a picture, continue to step 3.

    3. Make sure that your TV is connected properly and all the connections are firm. See your user's manual or to check your connections for instructions. If you still are not getting a picture, continue to step 4.

    4. Connect this TV to another antenna or cable line that you know is working. If the TV displays a picture, the problem is not in the TV.

      OR

    5. Connect another working TV to this antenna or cable line. If you do not get a picture on the test TV, the problem is not in the Samsung TV.

 

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To raise the volume, follow these steps:

1. Turn the volume on the TV down to a reasonable level (around 15).

2. Press [Volume Up] on the connected device (not the remote control pad) until it is all the way up.

    Example

    On most cable boxes they will have volume controls for their internal volume settings on the front of the device. Press the volume + button on the device to raise the internal volume of the unit.

※ Note

You may be able to see a volume bar appear on the screen while raising the volume, it will look different from your normal televisions volume bar.

Adjust the TV volume to meet your requirements.

Important

If you do not turn the volume on the TV down before adjusting the volume on the device you have connected to it, you could damage the speakers in the TV.

 

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If you see a Not Available message, you have the "Speaker Select" option set to "External Speaker". To return audio to the television's internal speakers, follow these steps:

1. With the TV on, press MENU, and then press ▼ arrow to highlight the sound menu.

    ※ Note

    The sub-menu's name is displayed on the left side of the menu.

2. Press ENTER, and then press ▼ arrow to "Speaker Select".

3. Press ENTER. A box will appear with options for "TV Speaker" and "External Speaker".

4. Press ▼ arrow to highlight TV speaker, and then press ENTER.

5. Press EXIT to resume watching TV.

 

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To make adjustments on your external device, you will need to consult its user’s manual or contact the devices manufacturer. Common settings that may cause a low volume issue are,

    • Multi channel out, if the device is connected directly to the TV it should be set to a stereo output.

    • Fixed or variable audio out.

    • Pro logic digital setting.

 

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If you are getting audio dropout on any input, try the following to resolve the problem:

    Check the connections on the back of the TV and device you have connected to ensure that all cables are connected correctly and firmly.

    Test another device on the TV.

Testing another device on TV

Testing another device (DVD player, Game system, VCR, etc.) to the TV will tell you if the problem lies with the original device you connected or with the TV itself.

To test another device on the TV, connect it to the same input as the device associated with the audio dropouts. As the problem could be caused by the cables, use another set of audio cables when you connect the other device.

Possible test results

There are two possible test results:

    1. The audio does not drop out. If the audio does not drop when you connect the other device to the TV, there is a problem with the device you originally connected to the TV. Contact the manufacturer of that device for support.

    2. The audio does drop out. If you connect another device to the TV and get the same audio dropout, there is a problem with the TV and the TV requires service.

 

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If your LED TV is making a high pitched whistling sound, hum, buzz, or squeal, and the sound does not go away even when you turn down or mute the volume, then most likely there is a problem with the power supply in the TV, and you need to get the TV serviced.

 

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If the light on the TV remains solid, this means that the TV is on but it is not receiving a signal. Press the MENU button on the remote control or the TV and perform a self diagnosis. For instructions on how to perform a self diagnosis.

    ※ Note

    The light effect will be on when the TV is powered on. If you have changed the default setting, this troubleshooting may not apply to your set.

If you are still unable to see the menu, this could be an indication that some component has failed in the TV and it will require service.

 

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1. Power on and press the TV button on the remote control pad.

2. Press the MENU button and use the ▲ or ▼ to select the setup portion of the menu, then press ENTER.

    ※ Note

    The sub-menu name is displayed on the left side of the screen.

3. In the setup portion of the menu, the Plug and Play feature will be selected. Press ENTER to begin the plug & play setup.

4. Follow the onscreen instructions and select home mode when prompted.

    ※ Note

    The plug and play feature will reset the menu language, store demo, channels, and time.

 

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You may see this message when you select any device, an antenna, or a direct cable line as your source.

 

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There are four conditions that may cause a remote control to function improperly:

    1. Bad batteries

    2. An electronic glitch in the remote control pad

    3. A defective remote control pad

    4. A  defective remote control sensor on the TV

To determine which of these conditions is causing your problem, follow these steps:

1. Open the battery compartment on the back of the remote control pad and remove both batteries.

2. Press and hold any button on the remote control for 20 seconds.

3. Release the button and reinsert the batteries and the battery cover.

    Important

    Make sure to insert the batteries properly.

4. If the remote control works, there was a glitch in the remote control pad that was cleared when you discharged the remote control pad in step 2. If the remote control does not work, continue to step 5.

5. Replace the batteries in the remote control pad with new batteries.

    Important

    Make sure to insert the new batteries properly.

6. If the remote control works, your original batteries were dead. Continue using with the new batteries. If the remote control does not work, there may be something wrong with the remote control  or with the remote control sensor on the TV. Continue to step 7.

7. To test your remote control pad and the remote control sensor, perform one of the following tests:

 Digital camera test, if you have any digital camera (including a camera phone), you may test any remote control pad. To test the remote control pad, follow these steps:

    1) Turn your camera on.

    2) Aim the remote control pad at the lens of the camera from about 6-10 inches away.

    3) Press any button on the remote control pad. You will see the Infra Red eye of the remote control  flashing on the LCD screen of your camera if the remote control pad is working properly.

    4) If the above test indicated the remote control pad is working, the problem is in the remote sensor on the TV. Click Create Online Service Request below to set up service on your TV. If the above test indicated that the remote control pad is not working, you have a defective remote control pad. Scroll down for information on ordering a new remote control pad. Have your model and serial number in hand.

 Test another remote control pad on this TV, if you have another remote control pad that is known to work on this TV, you may test that remote control pad on the TV. To test a second remote control pad on the TV, follow these steps:

    1) Make sure that the second remote control pad is in the TV mode.

    2) Press POWER on the remote control pad and see if it turns the TV on.

If the TV turns on, the problem is in your Samsung remote control pad. Scroll down for information on ordering a new remote control pad. If the TV does not turn on, the problem is in the remote sensor. Create service request.

 

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Important

The standby light turns off when the TV is on. To make sure that the TV is not on press the [Menu] button.

• If the menu appears, the TV is on but there is no signal on that source. test another source (DVD player, VCR, Game system, etc.).

• If the standby light does not turn on and the outlet is live, this is an indication that possibly the power supply or some other component in the television has failed and your TV will require service.

 

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To troubleshoot if your TV is connected to an HD cable or satellite box, follow these steps:

1. Determine if the audio is leading or following the picture. Leading means that you hear the audio before the lips move. Following means the lips move before you hear the audio.

2. Try different channels.

    • If the audio is in sync on other channels, then there could be a broadcasting issue with the original channel or program.

    • If the audio is not in sync on the other channels, test additional HD and SD channels.

    • If the audio is out of sync on all other channels, then there could be an equipment or cabling problem.

    Cable subscribers, go to step 3. Satellite subscribers, go to step 4.

3. Disconnect the incoming cable line from the cable box (usually labeled “cable in”) and connect it directly to the TV. Perform an auto program on your TV so that your TV memorizes channels.

    • If you do not know how to do run the auto program function. After your TV has memorized channels, test five or six channels to see if there is an audio sync issue.

    • If there is no audio sync issue, your cable box may be defective or the cables connecting the box to the TV may be defective. Try replacing your cables and/or cable box to resolve the issue.

    • If there is still an issue on all channels, there could be an issue with your broadcast signal or the TV. Go to step 4.

4. To determine whether the problem is caused by the broadcast signal or your equipment, connect a secondary device to the input connection you are using for your set top box or satellite box. A secondary device could be a DVD player, VCR, Game system, etc. Play something on the secondary device and see if the audio is in or out of sync.

    • If the Audio is in sync, then the cabling connecting the set top box to the TV may be defective or the box itself may be defective. Replace the cables and/or box.

    • If the issue continues after you’ve replace the cables or box, your broadcast signal is most likely at fault. Contact you service provider for further assistance.

 

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To determine the source of your problem, follow these steps:

    1. Power the TV on if it is off.

    2. Press the POWER button on the remote control and see if this powers off your television. If it does not, go to step 3.

    3. Press the POWER button on your television and see if this powers off your television. If it does not, go to step 4.

    4. Unplug the unit from the wall and leave it unplugged for 10 minutes.

    5. While your TV is unplugged, replace the batteries in your remote control pad with new ones. Make sure you align the batteries so that they match the indicator diagrams in the remote control pad’s battery compartment.

    6. Plug the TV back in, power it back on, and then go through steps 1 and 2 again. If the set remains on, there is an electrical problem with the set. unplug the television, and then Create Service Request.

 

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To use an RF connection coming from a cable box, satellite box, or recording  device as the video source, follow the steps below:

    1. Make sure the cable box, satellite box, or recording device is on.

    2. Turn the TV on, and then press [Source] one or more times until you see either AIR or CABLE appear in the upper left corner. You may see a "No Devices Are Connected" message on the screen. If so, disregard this step.

    3. Enter the 2 digit channel number that you use for an RF output channel. In most areas of the country, this would be either channel 3 or 4. If you do not know what your RF output channel is, contact your cable or satellite provider.

    4. If you are still not seeing a picture, press [Antenna] on the TV remote control, and then repeat step 2.

 

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If you see a headphone symbol next to the sound bar, remove any headphones connected to the headphone jack. While headphones are connected, the TV speakers are disabled.

 

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To determine where the problem is if you see the volume wheel, raise the volume level to 50.

 

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Low TV  volume is often caused by one of the following:

    • A volume control on an external device that is turned down.

    • An audio output setting on the external device.

    • A device that is not connected properly to the TV.

    • A defective audio cable.

    ※ Note

    The most common reason is the first one. If this is the case, you usually hear a hiss from your TV speakers when you turn the volume up.

Test the audio from a different external device (example: DVD player, VCR, Game system, etc.). If the audio level is fine from a different device, continue troubleshooting below.

To continue troubleshooting, click on the situation below.

 

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To check your connections, see Connecting Various Devices of  the Instruction book.

If you still have questions about your television contact Samsung customer care for further support .

 

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You may see this message when connecting any device, an antenna, or a direct cable line.

To correct the “Check Signal Cable” error, follow these steps:

Make sure that the source causing the error message is connected properly and that all connections are firm. To check your connections follow as instructed below.

    1. Turn on the device.

    2. Turn the TV on, and then press [Source] until the TV is on the input of the device.

If you are still getting this error, replace the connection cable or cables. The cables you are using may be defected.

 

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When the audio sounds "hollow" (the background audio is at a normal level but the main audio is low), the TruSurround XT (SRS) is turned on in the TV. The SRS feature is very useful for enhancing certain broadcasts, but may also cause the TV to distort the sound if used improperly. Information on how and when to use the SRS feature is below.

How to turn the SRS on / off

To turn the SRS feature on or off, press [SRS] on your remote control pad one or more times until the TV screen displays SRS:On or SRS:Off.

When to use TruSurround XT (SRS)

Because most TV have two audio channels (stereo), they cannot accurately reproduce a six channel (5.1 surround sound) signal. The SRS feature compensates for the lack of six channels by filtering the two channel audio to simulate a 5.1 channel sound.

The SRS feature is useful on broadcasts such as:

    • Sporting events, to enhance the crowd noise for a more realistic experience.

    • Action movies, to enhance sound effects and give the action more audio "punch".

Important

Any broadcast that does not fall into the above categories may sound "hollow" if the SRS is turned on in the TV.

 

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If none of the above solutions work, you will need to replace the remote control pad. You may order a Samsung remote control pad from Samsung Service Authorized Parts Distributor.

If your Samsung remote control pad is still under the one year parts warranty, contact Samsung Customer Care (Call Center) for a replacement.

 

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If your LCD TV doesn't retain your settings, the TV could be in store demo mode. Essentially, shop mode returns the TV automatically to its default settings in thirty minutes or after the TV is turned off. It is usually used by retailers who want to demonstrate functions to customers, and then want the TV to return to its default settings without the bother of manually resetting the TV. If your TV is in shop mode, it will keep returning to the dynamic mode within thirty minutes or when the TV is turned off.

Removing your TV from shop mode

First, confirm your TV is in shop mode

    • Press the INFO button on your remote control pad.

    • The message "Store Mode" will appear just under the center of the screen.

To remove your TV from shop mode, there are two methods. Click on the method you would like to use below:

 

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To test the power outlet and the TV's power supply, follow these steps:

• Plug the TV into a power outlet you know is live. If you need to, you may test the outlet by plugging a lamp into the outlet and seeing if you may turn on the light.

    ※ Note

    Do not plug the TV into a power strip. Plug the TV directly into the outlet. If the TV powers on without the power strip, then that power strip is defective or the plug on the strip is defective.

• Press the POWER button on the TV or the remote control pad. Listen to see if you hear the melody for the set turning on and look for the light effect on the TV.

    ※ Note

    The default setting for the TV is that the melody will play when the TV is turned on and the light effect will turn on when the TV is on.

Click on the statement below that described what happened after plugging in your set.

 

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If the TV powers on then there is an issue with your original outlet. Check the circuit breaker. If the circuit has not been tripped, you may need to have the outlet looked up by an electrician.

 

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1. Turn on the device.

2. Turn on the TV, and then press [Source] one or more times until you are on the input that you have connected the device to.

 

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If your TV displays the "No Time Information" message in the information portion of the screen, this means you have not set your television’s internal clock. After you set the clock, this area will display the current time.

 

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There are two steps to check for a defective audio cable or defective audio output.

    • Replace the original cable with a new one or known working one.

    • Connect a different device to the same cable.

Depending if the problem is still occurring after performing the actions above will determine what needs to be done to resolve the issue.

If replacing the cable resolves the issue, then the original set of cables were defective.

If the second external device does not experience the same issue, then the output on the first device is defective and needs to be serviced. Contact the devices manufacturer for further instructions.

 

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Some customers are reporting that, when they connect the HDMI or DVI out on their computer to the HDMI/DVI in on their TV, and then connect the analog audio out from their PC to the TV’s DVI audio in, they get no audio.

This problem is caused by the video card in the computer. Your TV scans for a digital audio signal. If it senses a digital audio signal, it disables the analog audio inputs because it believes it is receiving an audio signal via the HDMI cable. If there are no digital audio signals, it activates the analog audio inputs. Certain video cards, however, output a false digital audio signal. Responding to the false signal, the TV disables the analog audio inputs. The result is no audio.

To resolve this problem, video card manufacturers have released driver updates that eliminate the false digital audio signal. If you are experiencing this problem,  contact the manufacturer of your video card.

 

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This article addresses the following remote control issues:

    • Inability to program this remote control pad to control another device.

    • Some or all of the buttons on the remote control pad are not working.

    • Ordering a new remote control pad.

 

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The info screen on your TV displays the resolution and frequency (Hz) of the incoming signal, but not the frequency the TV is generating for the image it is displaying.

In the chart above, note that all the incoming signals have a frequency of 60Hz. Even when the Auto Motion Plus(120Hz) feature is on, the Info screen still displays 60Hz. Never the less, if you have turned on auto motion plus, your TV is displaying a picture at a frequency of 120Hz.

    ※ Note

    The only time the info screen displays a different frequency is when it is receiving a 1080p signal at 24 frames per second (FPS).

 

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An audio sync problem may be caused by the following elements:

    • The broadcast signal

    • The cabling you are using

    • Your audio equipment

    • External devices

 

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The flashlight effect may be caused by:

    • Tight Styrofoam packing that puts too much pressure on the corners of the TV screen.

    • Screws in the bezel of the set that are too tight causing pressure in the corners of the screen.

    • Pressure on the TV. Anything leaning on the TV or the TV leaning against anything.

The flashlight effect may disappear over time. If the Styrofoam packing was too tight, it may take 2 or 3 weeks after the pressure from the packing has been released for the LCD panel to even out and end the flashlight effect.

 

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Guides for correcting issues with noise in your speakers.

 

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What is MTS?

MTS stands for Multi Track Sound. As the name implies, broadcasters use MTS to provide additional, secondary audio tracks. These tracks include :

    • SAP (Secondary Audio Program).

    • Weather and traffic reports

    • Descriptions of the action for the visually impaired

    • Local radio broadcasts

Some channels always have the multi track stream turned on in their broadcast, but do not always have an audio track playing. Other channels may not have any multi track options. Consequently, if you turn MTS on, you may hear regular audio on some channels, no audio on some others, and Spanish (as an example), weather, or action descriptions, etc. on the other channels.

How to turn MTS off

To turn the MTS off, press [MTS] on the TV remote control pad one or more times until the screen displays MTS: Off.

Important

If you press [MTS] and you see a "Not Available in Current Mode" message on the screen, you have MTS turned on in your cable or satellite box. The TV has nothing to with this problem, and you will have to contact your cable / satellite provider to turn MTS off in your cable or satellite box.

 

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When you set your TV to Just Scan, you may see a snowy, garbled, black and white or green line on the top or down the side of the screen. Usually, this is caused by something called over scan.

Typically, over scan extends the picture beyond the edges of your TV set so that when you view a picture, there are no blank or snowy sections on your screen at any of the edges.

Just Scan removes the over scan and, using 1:1 pixel matching, adjusts the picture so that each pixel of the broadcast image is matched to a pixel on the screen. The picture fits the screen exactly.

Some broadcast programs, however, do not carry all the picture resolution  information necessary to fill the screen when the TV is set to Just Scan. The result of this lack of information is the over scan line, the area of the picture for which the resolution information is missing.

To eliminate the over scan line, you must set the TV to 16:9.

    ※ Note

    The over scan line may appear on all channels, certain channels, or certain programs, depending what is being broadcast.

The Just Scan setting is only available with 720p, 1080i, and 1080p resolution broadcasts and on certain connection types. Below is a chart showing when Just Scan is available on the different connections.

    ※ Note

    The Just Scan availability may differ on your set  check your owners manual.

 

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To set the menu language to English, follow these steps:

1. With the TV on, press the TV button on your remote control pad.

2. Press MENU, and then ▼ three (3) times until the setup icon is highlighted, and then press ENTER.

3. Press ▼ once to highlight the second option down, then press ENTER.

4. A box will display with a selection for English, Espanol and Francais. Use the ▲ or ▼ arrow to highlight English, and then press ENTER.

5. The menu is now in English. Press EXIT to return to watching TV.

 

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To turn off the Closed Caption feature, follow these steps:

    Important

    when you try to turn off closed caption, if closed caption function is grayed out, you have your TV set to the wrong source. If the current source is component or HDMI, change the source to TV or AV.

1. With your TV powered on, press the MENU button on your remote control pad.

2. Use the ▲ or ▼ arrow to select the setup portion of the menu, and then press the ENTER button.

    ※ Note

    The name sub-menu is displayed on the left side of the menu.

3. Use the ▲ or ▼ arrow to select Caption, and then press the ENTER button. The caption menu will appear

4. Press ENTER and then use the ▲ or ▼ arrow to select off, press ENTER to save.  

    ※ Note

    Your TV may have other selections than on or off. For example, you will have the caption mode section that will allow you to select which closed captioning track you want to see.

5. Press the EXIT button on your remote control  to exit.

    ※ Note

    If you still have captions on your screen, these captions are part of the program. If you are using a cable or satellite box, the closed captioning feature is enabled on that device.  refer to owners manual or contact the manufacturer for further assistance.

 

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If an image gets stuck/burned into an LED TV, there is a chance you may eliminate it depending on the severity of the image retention.

Many electronic stores sell calibration DVDs for optimizing the video form your DVD player to the TV. These calibration DVDs have different test patterns imbedded into them. One of these patterns flashes from a completely black screen to a completely white screen. This black and white test pattern turns every pixel on the TV screen from "full on" to "full off" and will eliminate minor retention issues if left to cycle on the TV screen.

Major retention, however, is not repairable.

Warning: Samsung does not endorse or support calibration DVDs. The information in the article above is provided as a service to our customers and is not guaranteed to eliminate burn in.

 

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