STEP 1 Plasma TV Troubleshooting: Learn to troubleshoot

Last Update date : 2011.11.25

This guide offers step-by-step troubleshooting advice for solving problems or issues about our Samsung product. Please understand that not all issues associated with your Samsung product require service. This troubleshooting guide is designed to help you fix common problems with your product. To begin the troubleshooting process, click on a general topic below that most closely relates to your problem.
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The following conditions can cause your TV speakers to buzz, crackle, or hum:

    1) Incorrectly or loosely connected cables.

    2) Defective or broken cables.

    3) A defective device connected to the TV. For example, a defective DVD player.

    4) Internal parts may be damaged.

To find the cause of buzzing, crackling, or humming speakers on your TV, follow these steps:

1. Make sure all cables are connected to the proper, color coded inputs on your TV and on your devices, and that all cables are firmly attached.

• If you are using the Component connections, or RF coaxial cable from an antenna or cable connection, check the additional cable troubleshooting steps below:

    1) Component input. There is a red Component audio connection and a red Component video connection. Make sure the two red connections are attached to the correct audio and video outputs and inputs.

    2) RF Coaxial from an antenna or cable (no box). Turn on your TV and change to another channel. If the buzzing stops, your TV is not the cause of the problem.

    3) If you still hear buzzing, crackling, or humming when you turn on the TV, continue to Step 2.

2. Replace the audio connection cables. If you are using HDMI or RF coaxial cable, replace the HDMI or RF coaxial cable.

    • If you are using RF coaxial cable directly from an antenna or cable (no Box), and you still get buzzing, crackling, or humming on all or most of your channels after you have replaced the cable, your TV needs service.

    • If you still hear buzzing, crackling, or humming when you turn on the TV, continue to Step 3.

3. Connect another device to the same input on your TV with the same connection cables. For example, if you have connected a cable box using the Component connections, try connecting a DVD player to the same input with the same cables. Then, test the device. If there is no buzzing, crackling, or humming with the second device attached, the TV is not the cause of the problem.

If you still hear buzzing, crackling, or humming continue to Step 4.

4. Attach the device you have connected to your TV to another TV using the same connections and cables. For example, if you have connected a DVD player to your TV with the Component connections, connect the DVD player to another TV using the Component connections. If you hear buzzing, crackling, or humming from the second TV, your TV is not the cause of the problem.

 

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‘Not Available’ means that you have set the ‘Speaker Selected’ option as ‘External Speaker’.  To set audio to the TV’s internal speakers, follow these steps:

1. With the TV on, press MENU, and then press ▼ arrow to highlight the Sound Menu and press ENTER.

    ※ Note

    The name of the sub-Menu are displayed on the left side of the menu.

2. Press ▼ arrow to "Speaker Select“ and press ENTER.

3. A box will appear with options for "TV Speaker" and "External Speaker".

4. Press ▼ arrow to highlight TV Speaker, and then press ENTER.

5. Press EXIT to resume watching TV.

 

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This TV model does not have a universal remote control. The only way that the remote control pad of this TV control an external device is through the Anynet+ feature.

 

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An audio dropout may be caused by one of the following reasons:

audio dropout : audio stops and then restarts again

1. Faulty Firmware

For some TV’s, you can fix the HDMI audio dropout problem with a firmware update. Check Samsung Download Center to see if a firmware update is available for your TV. Go to the Samsung Download Center.

2. Weak Signal

Set-Top-Boxes (STB) can sometimes drop or lose transmitted signals because the signal is weak, causing an audio dropout. If this occurs frequently, have your cable or satellite company boast the signal you receive in your home or remove older cable wiring and cable splitters and replace them with lower DB loss cabling and splitters.

    ※ Note

    Companies that have this problem include but are not limited to:

    (in case of USA and north America regions)

      Verizon

      Comcast

      Time Warner

      Cable Vision

      Dish Network

      DirecTv

3. HDMI Handshake Sync

The HDMI connection from time to time goes through a HDCP (High-Bandwidth Digital Content Protection) verification process to make sure the content it receives is secure. Usually, the process does not create a problem, but it may cause an audio dropout, sometimes.

If audio dropouts are frequent, test the HDMI connection on your TV with another HDMI device. If the dropout does not occur with the other device, then the original device may be using an older HDCP protocol. The older protocol may be the cause of the dropouts and this may be corrected by updating your equipment. To update your equipment, contact your cable service provider.

    ※ Note

    In some cases, if the cable box is relatively new, you can get a firmware update from your cable company that resolves the problem.

4. Faulty HDMI Cable

Audio dropouts can be caused by faulty HDMI cables. To test your HDMI cable, connect a different HDMI device to the cable. If the audio dropouts still occur, the HDMI cable may be faulty and should be replaced.

5. Faulty HDMI Ports Or Circuitry

Audio dropouts can sometimes be caused by a faulty HDMI port. To determine if this is the case, attach your HDMI device to a different HDMI port on your TV. If the drop outs stop, this is an indication that the original HDMI port is defective.

    ※ Note

    Usually, if an HDMI port is defective, there are video dropouts as well as audio dropouts. If you are not experiencing video dropouts, we recommend that you pursue the other options listed above before determining your problem is caused by the HDMI port.

 

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Testing Your Power Outlet.

To test the power outlet and the TV's power supply:

1. Plug  the TV into a live power outlet.

    • You can test to see if the outlet is live by plugging a lamp and see if the light turns on.

2. Look for the TV standby light to come on. This light is usually red and located near the power button.

3. Some TV displays blue eye feature as an example below.

    ※ Note

    Do not use a power strip. Plug the TV directly into the outlet if the TV powers on without the power strip then that power strip is defective.

 

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To determine what troubleshooting path to take if you have no audio, turn the TV on, and then press [Volume +] on the TV remote control. The screen will display one of the following:

    • A "Not Available" message.

    • The volume bar.

 

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If the standby light is on press [Power] on the front of the TV to turn the TV on.

 

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When you have audio synchronization problem in regards to the TV connected to a HD cable or satellite box, follow the steps below:

1. Determine if the audio is leading or following the picture.

    Leading: audio comes before the lips move.

    Following : lips move before the audio.

2. Try different channels.

    1) If the audio is synchronized with other channels, then there may be an issue with the broadcasting channel or program.

    2) If the audio is not synchronized with the other channels, test additional HD and SD channels. If the audio is out of synchronization on all other channels, there maybe an equipment or cabling problem.

    3) Cable subscribers, go to Step 3. or

    4) Satellite subscribers, go to Step 4.

3. Disconnect the incoming cable line from the cable box (usually labeled “cable in”) and connect it directly to the TV. Perform an Auto program on your TV so that your TV memorizes channels.

    1) If you do not know how to do run the Auto Program function, please refer your user manual.

    2) After your TV has memorized channels, test five or six channels to see if there is an audio synchronization issue.

    3) If there is no audio synchronization issue, your cable box may be defective or the cables connecting the box to the TV may be defective. Try replacing your cables and/or cable box to resolve the issue.

    4) If there is still an issue on all channels, there could be an issue with your broadcast signal or the TV. Go to Step 4.

4. To determine whether the problem is caused by the broadcast signal or your equipment, connect a secondary device to the input connection you are using for your set top box or satellite box.

    Secondary device :  DVD player, VCR, Game system, etc.  

    1) Play something on the secondary device and see if the audio is in or out of synchronization.

    2) If the Audio is in sync, then the cabling connecting the set top box to the TV may be defective or the box itself may be defective. Replace the cables and/or box.

    3) If the issue continues after you have replace the cables or box, your broadcast signal is most likely at fault.

    4) Contact you service provider for further assistance.

 

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How-To Perform A Self Diagnosis

If the picture on your PDP TV looks like an hourglass, you may need to get the TV serviced. To verify the issue is caused by your TV and not your source device (DVD player, cable box, etc.), perform a Self Diagnosis test. To perform a self test, follow these steps:

1. Turn the TV on.

2. Press MENU on the TV remote control, or on the TV itself.

3. Use the ▲ or ▼ arrow to select the Support section of the menu, then press ENTER.

    ※ Note

    The Sub-Menu's name is displayed on the left side of the screen.

4. Use the ▲ or ▼ arrow to select the Self Diagnosis option, then press ENTER.

5. The Self Diagnosis menu will appear and be defaulted to the Picture Test. Press ENTER.

6. A picture will appear on the screen and the option to select Yes or No.

If the problem still occurs use the ◀ or ▶ arrow to select Yes and press ENTER, then follow the onscreen instruction.

If the problem does not occur press ENTER to select No, then follow the onscreen instructions.

 

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<If you are using the TV as a monitor>

If You Are Using the TV as a Monitor, when it is turned on, the light only blinks for a few seconds in a sleep mode.

To take your PC out of sleep mode and turn it on, press a key on your keyboard or move the mouse.

<If you are using only as a TV>

If the TV is not being used as a monitor and is not on the PC input, then this is an indication that the power supply or some other component has failed.

Contact Samsung Service Center for further assistance.

 

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Select one of the below options that describes your situation.

 

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If you are getting audio dropout on any input, try the following to resolve the problem:

    Check the connections on the back of the TV and device you have connected to ensure that all cables are connected correctly and firmly.

    Test another device on the TV.

<Testing Another Device on the TV>

Testing another device (DVD Player, Game System, VCR, etc.) to the TV tells you if the problem lies with the original device you connected or with the TV itself.

To test another device on the TV, connect another device in the same manner. As the problem may be caused by the cables, use another set of audio cables when testing.

<Possible Test Results>

There are two possible test results:

    1) The audio does not drop out.

    If the audio does not drop when you connect the other device to the TV, there is a problem with the device you originally connected to the TV. Contact the manufacturer of that device for support.

    2) The audio does drop out.

    If you connect another device to the TV and get the same audio dropout, there is a problem with the TV and the TV requires service.

 

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If you are getting audio but no video, there are three possible reasons:

    1. A connection issue due to improper installation or a bad cable. This is the most common issue.

    2. Device and the TV connection issue. There may be a video output setting on the device that you must set properly before it outputs to the TV Internal parts may be damaged.

    ※ Note

    If you are getting an error message on the screen such as "Check Signal Cable" or "Not Supported Mode" go to the "No Video/ Error Message On Screen" section of this guide.

 

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To determine where the problem lies about the sound issue, raise the volume level to 50 (or higher)

1. I Now Hear The Audio.

If you can now hear the audio from the connected device then your volume was just set too low on your TV. Adjust the volume at your level of comfort.

2. I see the Volume Bar with the headset icon.

If you see a headset symbol next to the volume bar, remove the connected headset. When the headphones are connected the TV's speakers are disabled.

3. I Hear The Audio But It Is Very Low.

Low TV  volume is often caused by one of the four reasons below, but first, test the audio from a different external device (example: DVD player, VCR, Game System, etc). If the audio level is fine from a different device, continue with the trouble shooting below.  

    1) Volume Level Set Too Low On External Device.

    This is the most common reason for low volume. When you turn the volume up, you may hear a hiss sound from your TV.

    To raise the volume, follow these steps:

      1)-1. Turn the TV volume down to a reasonable level (around 15).

      1)-2. Press [Volume Up] on the connected device (not the remote control) until it is all of the way up.

        Example

        on the front of the most cable boxes, volume control is displayed. Press the volume + button on the device to raise the internal volume of the unit.

      1)-3. Adjust the TV volume to meet your requirements.

    ※ Note

    You may be able to see a volume bar appear on the screen while increasing the volume, This looks different from your normal TVs volume bar.

    ※ Note

    If you do not turn down the volume on the TV before adjusting the volume on the device, you could damage the speakers in the TV.

    2) An audio output setting on the external device.

    To make adjustments on your external device follow the product user manual or contact Samsung Customer Service.

    The common settings issues are :

      Multi Channel out, if the device is connected directly to the TV it should be set to a stereo output.

      Fixed or Variable audio out.

      Pro logic Digital Setting.

    3) Incorrect device connection to the TV

    Check To See If The Device Is Connected Properly.

    4) A defective audio cable

    Check For a Defective Audio Cable.

    There are two steps to check for a defective audio cable or defective audio output.

      • Replace the original cable with a new one or known working one.

      • Connect a different device with the same cable.

    If the volume is still low with the secondary device, contact Samsung Service Center for further assistance.

 

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At a certain times, it is normal for a TV to make a clicking sound, such as when you turn it on after a long period of inactivity or sometimes when you turn it off. If you hear a clicking sound and your TV is operating normally, there is nothing to be concerned about.

However, if your TV clicks one or more times and operates abnormally, most likely your TV is damaged. Abnormal operation includes, but is not limited to, the following symptoms:

    • Powering off immediately after powering on

    • Intermittent power off

    • Powering on by itself

    • Constantly cycling on and off

    • Not turning on

    • Displaying a flashing standby light

If your TV exhibits any of the symptoms listed above, contact Samsung Service Center for further assistance.

 

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There are four conditions that can cause a remote control to function improperly:

    • Bad batteries.

    • An electronic glitch in the remote control.

    • A defective remote control.

    • A defective remote control sensor on the TV.

To determine which of these conditions is causing the problems with your remote control pad, follow these steps:

1. Open the battery compartment on the back of the remote control and remove both batteries.

2. Press and hold any button on the remote control for 20 seconds.

3. Release the button and reinsert the batteries and the battery cover.

    Important

    Make sure to insert the batteries properly.

4. If the remote control works, there was a glitch in the remote control that was cleared when you discharged the remote control in step 2. If the remote control  does not work, continue to step 5.

5. Replace the batteries in the remote control with new batteries.

    Important

    Make sure to insert the new batteries properly.

6. If the remote control works, your original batteries are dead. Continue using the new batteries. If the remote control does not work, there may be something wrong with the remote control or with the remote control sensor on the TV. Continue to step 7.

7. To test your remote control and the remote control sensor, perform one of the following tests:

Digital Camera Test : If you have any digital camera (including a camera phone), test any remote control.

 To test the remote control, follow these steps:

    1) Turn your camera on.

    2) Aim the remote control at the lens of the camera from about 6-10 inches away.

    3) Press any button on the remote control. Infra Red eye of the remote control flashing on the LCD screen of your camera if the remote control is working properly.

    ※ Note

    You should see something like from the picture above, if your remote control is sending a signal.

    If the above test indicated the remote control is working, the problem is in the remote control sensor on the TV.

    If the above test indicated that the remote control is not working, you have a defective remote control. Request a service.

Test Another remote control On This TV

If you have another remote control that is known to work on this TV, you can test that remote control on the TV. To test a second remote control on the TV, follow these steps:

    1) Make sure that the second remote control is in the TV mode.

    2) Press POWER on the remote control and see if it turns the TV on.

If the TV turns on properly, the problem may be with the remote control.

 

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When you have audio synchronization problem in regards to the TV connected to a SD cable or satellite box, follow the steps below:

1. Determine if the audio is leading or following the picture.

    Leading: audio comes before the lips move.

    Following : lips move before the audio.

2. Try different channels.

    1) If the audio is synchronized with other channels, then there may be an issue with the broadcasting channel or program.

    2) If the audio is not synchronized with the other channels, test other low range channels and high range channels. If the audio is out of synchronization on all other channels, there maybe an equipment or cabling problem.

    3) Cable subscribers, go to Step 3. or

    4) Satellite subscribers, go to Step 4.

3. Disconnect the incoming cable line from the cable box (usually labeled “cable in”) and connect it directly to the TV. Perform an Auto program on your TV so that your TV memorizes channels.

    1) If you do not know how to do run the Auto Program function, please refer your user manual.

    2) After your TV has memorized channels, test five or six channels to see if there is an audio synchronization issue.

    3) If there is no audio synchronization issue, your cable box may be defective or the cables connecting the box to the TV may be defective. Try replacing your cables and/or cable box to resolve the issue.

    4) If there is still an issue on all channels, there could be an issue with your broadcast signal or the TV. Go to Step 4.

4. To determine whether the problem is caused by the broadcast signal or your equipment, connect a secondary device to the input connection you are using for your set top box or satellite box.

    • Secondary device :  DVD player, VCR, Game system, etc.

    1) Play something on the secondary device and see if the audio is in or out of synchronization.

    2) If the Audio is in sync, then the cabling connecting the set top box to the TV may be defective or the box itself may be defective. Replace the cables and/or box.

    3) If the issue continues after you have replace the cables or box, your broadcast signal is most likely at fault.

    4) Contact you service provider for further assistance.

 

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If the standby light does not turn on and the outlet is live, this is a possible indication that the power supply or some other component in the TV has failed. Your TV require service.

Important

The standby light turns off when the TV is on. So to make sure that the TV is turned off, press the [Menu] button, and see if menu appears on the screen.

 

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If the TV powers on then there is an issue with your original outlet. Check the circuit breaker, if the circuit has not been tripped you may need to have the outlet looked at by an electrician.

 

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If your PDP TV is making a high pitched whistling sound, hum, buzz, or squeal, and the sound does not go away even when you turn down or mute the volume, then most likely there is a problem with the power supply in the TV Contact Samsung Service Center for further assistance.

 

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When the audio sounds "hollow" (the background audio is at a normal level but the main audio is low), the TruSurround XT (SRS) is turned on in the TV. The SRS feature is very useful for enhancing certain broadcasts, but this may cause the TV to distort the sound if used improperly. Information on how and when to use the SRS feature are as below.

How to Turn the SRS On/ Off

Press [SRS] on your remote control, one or more times until the TV screen displays SRS:On or SRS:Off.

When to Use TruSurround XT (SRS)

Because most TVs have two audio channels (stereo), they cannot accurately reproduce six channel (5.1 surround sound) signals. The SRS feature compensates for the lack of six channels by filtering the two channel audio to simulate a 5.1 channel sound.

The SRS feature is useful on broadcasts such as:

    • Sporting Events. To enhance the crowd noise for a more realistic experience.

    • Action Movies. To enhance sound effects and give the action more audio "punch".

Important

Any broadcast that does not fall into the above categories may sound "hollow" if the SRS is turned on in the TV.

 

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Preventing Screen Burn-In

To reduce the possibility of screen burn, this unit is equipped with screen burn prevention technology, the Pixel Shift. The Pixel Shift technology enables you to set picture movement up/down (Vertical Line) and left to right (Horizontal Dot). The Time setting allows you to program the time between movement of the picture in minutes.

To turn the Pixel Shift on, follow these steps:

    1. Press [Menu] on the TV remote control  to bring up the Main Menu.

    2. Press [Enter] to enter the Picture sub menu.

    3. Press [Down] on the scroll wheel until you highlight Picture Options press [Enter]

    4. Press[Down] on the scroll wheel to highlight Screen Burn Protection, and then press [Enter].

    5. Highlight the Pixel Shift option and press [Enter].

    6. Press [Down] on the scroll wheel to highlight On, and then press [Enter]. The Pixel Shift is now On.

    7. To adjust the Horizontal Dot, Vertical Line, and Time, press the [Down] on the scroll wheel to highlight the options, and then press [Enter]. Use the [Up or Down] on the scroll wheel to select a value, and then press [Enter] to select that value.

    8. Press [Exit] to exit the menu.

    Hint: The optimum settings for Pixel Shift are listed below.

 

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If none of the above solutions work, you will need to replace the remote control. You can order a Samsung remote control from Samsung Service Authorized Parts Distributor.

If your Samsung remote control is still under the one year parts warranty, Contact Samsung Service Center(Call Center) for further assistance.

 

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When you have audio synchronization problem in regards to your TV connection directly to a cable outlet or an antenna, follow these steps:

1. Determine if the audio is leading or following the picture.

    Leading: audio comes before the lips move.

    Following : lips move before the audio.

2. Test other channels.

    1) If the audio is in synchronization on other channels, there may be a problem with the original broadcast or channel. Contact your service provider for further assistance.

    2) If the audio is out of synchronization on the other channels, test additional UHF, VHF, and Digital channels.

If the audio is out of synchronization on every channel, most likely there is an issue with your TV that requires service.

 

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There are two different causes for variances in volume on your TV:

    1. The channels. broadcasts. Different channels broadcast at different volume levels.

    2. The content on a channel. Some of the content on a channel is louder than other content. Commercials, for example, are broadcast at a higher volume than regular TV shows.

You can not correct for the difference in volume between content on one channel, but you can us the Auto Volume function to adjust for the difference in volume between channels. Again, Auto Volume does not adjust for differences in volume on a channel, but it can adjust the volume differences between different channels.

 

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If your PDP appears in black and white only, check the followings.

1. Make Sure Your Connections Are Consistent

Make sure that you have used the same kind connections on your video source and your TV. For example, if you have used the AV In jack on your TV, make sure you have used the AV Out jack on your video source.

2. Make Sure You Have Connected To The Correct Jacks

Most connections require the use of multiple jacks on both the TV and the source. Hence, make sure you have connected the correct jacks on your TV to the correct jacks on your video source. For example, if you use the Component jacks (labeled Pb, Pr, and Y) to connect your TV and video source, make sure you have connected the blue Pb jack on the video source to the blue Pb jack on the TV, the red Pr jack on the source to the red Pr jack on the TV and so on.

    ※ Note

    2008 and 2009 TVs

    On the 2008 and 2009 TVs the AV 1 and component 1 share a common jack, Component 2 is not set up this way. If a Composite AV connection is connected to the Component 2 jack the image will be black and white.

3. Make Sure The Connections Are Tight And Secure

Make sure all the connecting cables are firmly and securely connected.

 

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This article addresses the following remote control  issues:

    • Inability to program this remote control to control another device.

    • Some or all of the buttons on the remote control are not working.

    • Ordering a new remote control.

Select one of the below options that describes your problem.

 

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This problem may be caused by the video card in the computer. Your TV scans for a digital audio signal. If it senses a digital audio signal, it disables the analog audio inputs because it believes it is receiving an audio signal via the HDMI cable. If there are no digital audio signals, it activates the analog audio inputs. For a certain video cards however, output a false digital audio signal. Responding to the false signal, the TV disables the analog audio inputs. The results is no audio.

To resolve this problem, contact video card manufacturers for a device update.

 

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The black bars appear on the screen as the aspect ratio used in the film industry and the TV industry are different.

The two most widely used widescreen aspect  ratios in the film industry are 1.85:1 and 2.35:1, which are wider than the 16:9 aspect ratio used by the TV industry. Therefore, when you play movies on your DVD player formatted in either of these film industry widescreen aspect ratios, your wide screen TV adds black bars on top and the bottom to fill the screen.

To remove the black bars, follow either of the two method from below.

1. Using your DVD player :

If your DVD players has aspect ratio and picture size controls, use the Zoom option to remove or reduce the bars. For instructions, see the owner’s manual of your DVD player.

2. Using your TV :

Depending on how you have your DVD player connected (HDMI, Component, S-Video, etc.) and the resolution of the DVD you are playing, your TV presents you with different picture size and aspect ratio options. If the Wide Fit or Zoom options  are available, these options eliminates or reduce the bars. However, they may also distort and/or crop the picture.

 

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An audio synchronization problem can be caused by the following elements:

    • The broadcast signal

    • The cabling you are using

    • Your audio Equipment

    • External Devices

Select one of the below options to solve your problem.

 

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When you set your TV to JustScan, you may see a snowy, garbled, black and white or green line on the top or down the side of the screen. Usually, this is caused by something called overscan.

    • Overscan extends the picture beyond the edges of your TV set so that when you view a picture, there are no blanks or snowy sections.

    • JustScan removes the overscan settings and, match1:1 pixels with the broadcast images so that the picture fits the screen exactly.

If there are no such picture resolution information for some broadcast programs, to fill the screen, the overscan lines appear.

To eliminate the overscan lines, you must set the  aspect ration of the TV to 16:9. The 16:9 screen size has overscan, which extends the picture beyond the edges of the screen and removes the overscan line.

    ※ Note

    The overscan line can appear on all channels, certain channels, or certain programs, depending what is being broadcast.

The Just Scan setting is only available with 720p, 1080i, and 1080p resolution broadcasts and on certain connection types. Below is a chart showing when JustScan is available on the different connections.

    ※ Note

    The JustScan availability may differ on your set check your owners manual.

 

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If the menu is not in English, you probably cannot read it. Follow the step below to get a better understanding of the instructions.

How to Set the Menu Language to English

To set the menu language to English, follow these steps:

    1. With the TV on press the TV button on your remote control.

    2. Press MENU, and then ▼ three (3) times so that the Setup Icon is highlighted, and then press ENTER.

    3. Press ▼ once to highlight the second option down, then press ENTER.

    4. A box will display with a selection for English, Espanol and Francais. Use the ▲ or ▼ arrow to highlight English, and then press ENTER.

    5. The menu is now in English. Press EXIT to return to watch TV.

 

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What is MTS?

MTS stands for Multi Track Sound. As the name implies, broadcasters use MTS to provide additional, secondary audio tracks. These tracks include:

SAP (Secondary Audio Program) and this is the most common.

Most often, SAP provides

    • a sound track in French or Spanish

    • Weather and traffic reports

    • Descriptions of the action for the visually impaired

    • Local radio broadcasts that may have nothing to do with what is on TV.

Some channels always have the multi track stream turned on in their broadcast, but do not always have an audio track playing. Other channels do not have any multi track options. Consequently, if you turn MTS on, you may hear regular audio on some channels, no audio on others, and Spanish (as an example), weather, or action descriptions, etc. on other channels.

How to turn MTS Off

To turn the MTS off, press [MTS] on the TV remote control one or more times until the screen displays MTS: Off.

Important

If you press [MTS] and you see a "Not Available in Current Mode" message on the screen, you have MTS turned on in your cable or satellite box. The TV is not involved with this problem, and you need to contact your cable/ satellite provider to turn MTS off in your cable or satellite box.

 

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