STEP 1 Troubleshooting Guide

Last Update date : 2012.08.17

No title • Ensure that the battery is inserted.
• Ensure that the battery is inserted correctly.
• Charge the battery.
No title • Charge the battery.
• Your camera may be in Power save mode or the display turns off automatically.
• The camera may be turned off automatically to prevent the memory card from being
damaged due to excessive heat. Turn on your camera again.
No title • The battery may lose power more quickly in low temperatures (below 0 °C/32 °F).
Keep the battery warm by putting it into your pocket.
• Using the flash or recording videos depletes the battery quickly. Recharge if needed.
• Batteries are consumable parts that must be replaced over time. Get a new battery if the
battery life is diminishing quickly.
No title • There is no space on the memory card. Delete unnecessary files or insert a new card.
• When the AF Priority function is turned on, you cannot capture a photo unless the focus
is set correctly. Set AF Priority to Off or focus on the subject correctly.
• Format the memory card.
• The memory card is defective. Get a new memory card.
• The memory card is locked. Unlock the card.
• Ensure that the camera is switched on.
• Charge the battery.
• Ensure that the battery is inserted correctly.
No title Remove the battery and insert it again.
No title While using the camera, it may heat up. This is normal and should not affect your camera's
lifespan or performance.
No title The flash may fire due to static electricity. The camera is not malfunctioning.
No title • The flash option may be set to Off.
• You cannot use the flash in some modes.
No title Set the date and time under the menu.
No title Remove the battery and insert it again.
No title • Turn off your camera, and then turn it on again.
• Remove your memory card, and then insert it again.
• Format your memory card.
See "Cautions when using memory cards" for more details.
No title SDXC memory cards use the exFAT file system. Ensure that the external device
is compatible with the exFAT file system before connecting the camera to the device.
No title SDXC memory cards use the exFAT file system. To use SDXC memory cards on a Windows XP
computer, download and update the exFAT file system driver from the Microsoft website.
No title If you change the name of a file, your camera may not play the file (the name of the file should
meet the DCF standard). If you encounter this situation, display files on your computer.
No title • Ensure that the focus option you set is suitable for the kind of shot you are capturing.
• Use a tripod to prevent your camera from shaking.
• Ensure that the lens is clean. If not, clean the lens.
No title An incorrect White Balance can create unrealistic color. Select the proper White
Balance option to suit the light source.
No title Your photo is overexposed.
• Adjust the aperture value or the shutter speed.
• Adjust the ISO sensitivity.
• Turn off the flash.
• Adjust the exposure value.
No title Your photo is underexposed.
• Adjust the aperture value or the shutter speed.
• Adjust the ISO sensitivity.
• Turn on the flash.
• Adjust the exposure value.
No title This camera can have minute distortion when using a wide-angle lens that enables shooting
with a wide angle of view. This is normal, and does not cause malfunction.
No title

If the defect and solution cannot be found in the list, we recommend to visit our Service Center.

For list of Service Center, you may do the following options;

a. Visit the our corporate website     http://www.samsung.com/ph/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

b. Contact our Contact Center at the following toll free hotline;

1-800-10-7267864 [PLDT]

1-800-8-7267864 [Globe Handset]

1-800-3-7267864 [Digitel]

c. Visit our live Chat Support

http://livechat.support.samsung.com/LiveChat/customer/notice_pop.jsp

d. Visit our Cyber Service and register

http://cybersvc2.samsungcsportal.com/cyberservice/csc/account/login01.jsp?locale_id=ph_en

 

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