STEP 1 Troubleshooting Guide UA50EH5300R

Last Update date : 2012.09.04

No title Displayed frequency in information OSD is information of input source, not of output image
Samsung 120Hz model display always 120Hz picture. The method of 'Frequency Rate Conversion'(FRC) is different according to Auto Motion Plus option you select.
No title You can download E-manual and DLNA install program in samsung's web site.
( - support - download cener - enter your model name.
No title With Auto Motion Plus, you can see more clear image without blur and judder, but there are some side-effect.
So, It is available to choose Auto Motion Plus 120Hz mode. (Off/Clear/Standard/Smooth/Custom/Demo)
Using custom mode, you can set level(0~10) of 'Judder reduction' and 'Blur reduction' finely.
You choose 10, the highest performance of Auto Motino Plus is working.


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  • Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.
  • Only one receiver (home theater) can be connected.
  • Check if the Anynet+ device power cord is properly connected.
  • Check the Anynet+ device’s Video/Audio/HDMI cable connections
  • Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ setup menu
  • Check whether the TV remote control is in TV mode
  • Check whether the remote control is Anynet+ compatible.
  • Anynet+ doesn’t work in certain situations. (Searching channels, operating Smart Hub or Plug & Play (initial setup), etc.)
  • When connecting or removing the HDMI cable, please make sure to search devices again or turn your TV off and on again.
  • Check if the Anynet+ Function of Anynet+ device is set on.


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In HDMI/DVI input, set judge source type(HDMI or DVI), and select sound automatically.
But a part of PC graphic card transemits HDMI source that doen't contain sound.
So, you can select sound input yourself. Refer to below edit name chart.
* This table apply to HDMI1/DVI port only



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  • Check if the Anynet+ device is properly connected to the TV and check if the Anynet+ (HDMI-CEC) is set to On in the Anynet+ Setup menu.
  • Press the TOOLS button to display the Anynet+ menu and select a menu you want.
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  • Select View TV in the Anynet+ menu.
  • Press the SOURCE button on the TV remote control and select a non- Anynet+ device
  • Press z and PRE-CH to change the TV mode. (Note that the channel button operates only when a tuner-embedded Anynet+
    device is not connected.)
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  • You cannot use the remote control when you are configuring Anynet+ or switching to a view mode.
  • Use the remote control when the Anynet+ setting or switching to view mode is complete.
No title You cannot use the play function when Plug & Play (initial setup) is in progress
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  • Check whether or not the device supports Anynet+ functions.
  • Check whether or not the HDMI cable is properly connected.
  • Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ setup menu.
  • Search Anynet+ devices again.
  • You can connect an Anynet+ device using the HDMI cable only. Some HDMI cables may not support Anynet+ functions.
  • If connection is terminated because there has been a power interruption or the HDMI cable has been disconnected, please repeat the device scan.
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  • Check whether the antenna jack on the recording device is properly connected
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  • Connect the optical cable between TV and the receiver.

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