STEP 1 NP535U4C Troubleshooting Guide

Last Update date : 2012.11.05

No title

OS : Windows7 32/64 bit
Model :

1. Symptoms
You can't watch the 3D Blu-ray title in Smartview.


2. Cause
3D Blu-ray title is not supported in Smartview.


3. Countermeasure
Supporting title of Smartview is as follows.

Title type

Supported

Blu-ray Title

O

3D Blu-ray Title

X

DVD Title

O

3D DVD Title

X


4. Countermeasure

Notify to coustomer that 3D Blu-ray Title is not supported in Smartview. and descirbe to custommer about Smartview's non-supported title type.



5. Reception method

Notify to coustomer that 3D Blu-ray

No title

OS : Windows7 32/64 bit
Model :

1. Symptoms
The network configuration of SmartTV is wireless Wi-Fi. Â?and 'Not Responding window' occur occasionally in Smartview.


2. Cause
If there is interference in the Wi-Fi network or a signal jam in the Wi-Fi network, the transfer data from SmartTV using

the Wi-Fi to Smartview is not passed in time. In this case 'Not Responding window' may appear.


3. Countermeasure
If the network connection of SmartTV isÂ?wired LAN connection, Â?interference in the Wi-Fi network or a signal jam in the

Wi-Fi network does not occur, In this case 'Not Responding window' does not appear.


4. Countermeasure
If the network connection of  SmartTV is wireless�Wi-Fi �and 'Not Responding window' occur occasionally in Smartview, Recommend to customer to use wired LAN connection for network connection of SmartTV.



5. Reception method
If the network connection of  SmartTV is wireless�Wi-Fi �and 'Not Responding window' occur occasionally in Smartview,

Recommend to customer to use wired LAN connection for network connection of SmartTV.

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