STEP 1 Mono Laser Printer Troubleshooting: Learn to troubleshoot

Last Update date : 2011.01.16

This guide offers step-by-step troubleshooting advice for solving problems or issues about our Samsung product. Please understand that not all issues associated with your Samsung product require service. This troubleshooting guide is designed to help you fix common problems with your product. To begin the troubleshooting process, click on a general topic below that most closely relates to your problem.
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The surface (drum part) of the toner cartridge inside the machine has probably been scratched.

Remove the toner cartridge and install a new one.

If the problem persists, call for service.

 

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Turn the power switch off and on.

If the problem persists, call for service.

 

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By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, refer to the next guidelines.

    Ensure that the adjustable guides are positioned correctly.

    Do not overload the tray.

    Do not remove paper from the tray while your machine is printing.

    Do not use creased, damp, or highly curled paper.

    Do not mix paper types in a tray.

    Use only recommended print media.

 

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If a paper jam occurs, the warning message appears on the display screen or the LED on the control panel lights red.

Find and remove the jammed paper.

    1. Pull the tray1 out of the machine.

    2. Remove the jammed paper by gently pulling it straight out.

    3. After removing the jammed paper, make sure there is no additional paper in the paper path.

    4. Insert the paper tray 1 into the machine till it snaps into place.

 

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When the toner cartridge is near the end of its life.

    White streaks or light printing occurs.

    The toner-related message saying that the toner is low may appear on the display.

    The status LED blinks red.

If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.

 

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You need to replace the toner cartridge.

    1. Turn the machine off, then wait a few minutes for the machine to cool.

    2. Open the front cover.

    3. Grasp the handles on the toner cartridge and pull to remove the cartridge from the machine.

    4. Take a new toner cartridge out of its package.

      Don't use sharp objects, such as a knife or scissors, to open the toner cartridge package. You could damage the surface of the toner cartridge.

    5. Slowly shake the cartridge five or six times to distribute the toner evenly inside the cartridge.

    6. Remove the paper protecting the toner cartridge by pulling the packing tape.

    7. Hold the toner cartridge by the handle and slowly insert the cartridge into the opening in the machine. Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct position until it locks into place completely.

    8. Close the front cover. Make sure that the cover is securely closed.

 

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Turn the power switch off and on.

If the problem persists, call for service.

 

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If a paper jam occurs, the warning message appears on the display screen or the LED on the control panel lights red.

Find and remove the jammed paper.

    1. Open the front cover and pull the toner cartridge out, lightly pushing it down.

    2. Remove the jammed paper by gently pulling it straight out.

    3. After removing the jammed paper, make sure there is no additional paper in the paper path.

    4. Insert the toner cartridge and close the front cover.

If you cannot find the jammed paper, or if there is any resistance removing the paper, stop pulling and go to the paper jam 2 step.

 

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Replace the toner cartridge.

    1. Turn the machine off, then wait a few minutes for the machine to cool.

    2. Open the front cover.

    3. Grasp the handles on the toner cartridge and pull to remove the cartridge from the machine.

    4. Take a new toner cartridge out of its package.

      Don't use sharp objects, such as a knife or scissors, to open the toner cartridge package. You could damage the surface of the toner cartridge.

    5. Slowly shake the cartridge five or six times to distribute the toner evenly inside the cartridge.

    6. Remove the paper protecting the toner cartridge by pulling the packing tape.

    7. Hold the toner cartridge by the handle and slowly insert the cartridge into the opening in the machine. Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct position until it locks into place completely.

    8. Close the front cover. Make sure that the cover is securely closed.

 

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The surface of the LSU (Laser Scanning Unit)  part inside the machine may be dirty.

Clean the LSU inside your printer.

For information on how to clean the LSU, please refer to user manual.

If the problem persists, call for service.

 

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The toner cartridge may be defective.

Remove the toner cartridge and install a new one.

If the problem persists, call for service.

 

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Turn the power switch off and on.

If the problem persists, call for service.

 

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If a paper jam occurs, the warning message appears on the display screen or the LED on the control panel lights red.

Find and remove the jammed paper.

    1. Open and close the front cover. The jammed paper is automatically ejected from the machine.

    2. Gently pull the paper out of the output tray.

      If you do not see the jammed paper or if there is any resistance when you pull, stop and go to the next step.

    3. Open the rear cover.

    4. Carefully remove the paper by pulling in the direction.

      If the paper tears, make sure that all of the paper fragments are removed from the printer.

    5. Close the rear cover. Printing automatically resumes.

 

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You need to replace the toner cartridge.

    1. Turn the machine off, then wait a few minutes for the machine to cool.

    2. Open the front cover.

    3. Grasp the handles on the toner cartridge and pull to remove the cartridge from the machine.

    4. Take a new toner cartridge out of its package.

      Don't use sharp objects, such as a knife or scissors, to open the toner cartridge package. You could damage the surface of the toner cartridge.

    5. Slowly shake the cartridge five or six times to distribute the toner evenly inside the cartridge.

    6. Remove the paper protecting the toner cartridge by pulling the packing tape.

    7. Hold the toner cartridge by the handle and slowly insert the cartridge into the opening in the machine. Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct position until it locks into place completely.

    8. Close the front cover. Make sure that the cover is securely closed.

 

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Replace the toner cartridge.

If the problem persists, the machine may require repair. call for service.

 

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1. Turn the machine off, then wait a few minutes for the machine to cool.

2. Open the front cover.

3. Grasp the handles on the toner cartridge and pull to remove the cartridge from the machine.

4. Take a new toner cartridge out of its package.

    Don't use sharp objects, such as a knife or scissors, to open the toner cartridge package. You could damage the surface of the toner cartridge.

5. Slowly shake the cartridge five or six times to distribute the toner evenly inside the cartridge.

6. Remove the paper protecting the toner cartridge by pulling the packing tape.

7. Hold the toner cartridge by the handle and slowly insert the cartridge into the opening in the machine. Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct position until it locks into place completely.

8. Close the front cover. Make sure that the cover is securely closed.

 

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1. Check the paper type and quality.

2. Remove the toner cartridge and install a new one.

If the problem persists, the machine may require repair. call for service.

 

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Replace the toner cartridge.

If the problem persists, the machine may require repair. call for service.

 

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