My device displays a water drop icon and will not charge
Your device will not charge if it detects water or moisture in the USB port. This is a security measure to protect the device from damage and corrosion. If your device has detected water in the charging port, it will sometimes display a waterdrop icon on the screen above the charging port. If you see the water drop icon, make sure that your device is turned off while it dries.
Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Sudden Moisture detected error
Note: It is not always obvious when the water has entered your phone. Just exposing your phone to a humid environment can cause water to enter the phone, even if there is no visible sign.
In this case, unplug your device from the charger, then wipe with a dry cloth or gently shake your device (5-10 times) with the port facing downwards to release any excess moisture. Place your phone on a cloth in a well-ventilated area, or dry with a fan.
Note:
- Excessive force or shaking may cause damage to your phone. When shaking your device, be gentle.
- You may get a Moisture detected error even if your phone did not come into contact with water. Exposure to environments with high humidity may also trigger a water drop icon. Try drying your device, and if your charging port is completely dry, restart your phone. Check that your device is placed directly in the center of the pad, without any obstructions in the way. The most common issue hindering wireless charging occurs due to improper placement on the charging pad. The wireless connection between the device and the charging pad may be interrupted, cutting off the power supply. Foldable devices such as the Galaxy Fold or Galaxy Z Flip should be closed and placed with the back side facing the charger. Please refer to the User Manual to check the charging contact point of your device model.
The water drop icon won’t go away even when dry
If the icon remains after this and your device still has power, clear the cache for USB:
Note: in older versions of Android "system apps" can be found from the options icon (three vertical dots).
Note: Device screenshots and menus may vary depending on the device model and software version.
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