For the customer satisfaction, Samsung attentively listens to customers' voice and performs various technical and quality support like Qualification Support, Quality Improvement, Problem and Requirement Management. With the new Quality Concept of “Back to Basic” in mind, Samsung would do our best to provide the Highest Quality of Customer Service.
This flow is for notifying customers of the procedures for receiving quality claims, analyzing them, devising countermeasures, and taking corrective actions by exactly identifying customer dissatisfaction with the memory products and thus effectively handling claims and preventing the recurrence of the same problem, thereby securing good product quality and credibility in order to maximize customer satisfaction.
This process is for issuance and control of PCN, the notification of customers stating the changes made in the raw/supplementary materials, design, or process of a mass produced product, in such a way as to make it possible to timely apply the changes internally and to meet the customer requirements for PCN externally.
Our major customers, each according to their own evaluation standards in areas such as Technology, Quality, Responsiveness, Delivery, Cost, periodically conduct comparative ranking and rating for their Semiconductor suppliers.