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  • customer service always here to help

    Customer ServiceAlways here to help

    To deliver consistent customer satisfaction, we actively listen to the voice of our customers and provide various technical and quality support such as Qualification Support, Quality Improvement, Problem and Requirement Management.

Customer Service Function

Customer Service Function

For the customer satisfaction, Samsung attentively listens to customers' voice and performs various technical and quality support like Qualification Support, Quality Improvement, Problem and Requirement Management. With the new Quality Concept of “Back to Basic” in mind, Samsung would do our best to provide the Highest Quality of Customer Service.

Quality Improvement

Quality Concept
Quality Improvement Structure
Quality Smart Concept
4R Campaign

Customer Qual. Support

Customer Qual. Support

Failure Analysis Flow (Customer Claims)

Failure Analysis Flow

This flow is for notifying customers of the procedures for receiving quality claims, analyzing them, devising countermeasures, and taking corrective actions by exactly identifying customer dissatisfaction with the memory products and thus effectively handling claims and preventing the recurrence of the same problem, thereby securing good product quality and credibility in order to maximize customer satisfaction.

PCN (Process Change Notification)

PCN (Process Change Notification)

This process is for issuance and control of PCN, the notification of customers stating the changes made in the raw/supplementary materials, design, or process of a mass produced product, in such a way as to make it possible to timely apply the changes internally and to meet the customer requirements for PCN externally.

Rating & Ranking

Our major customers, each according to their own evaluation standards in areas such as Technology, Quality, Responsiveness, Delivery, Cost, periodically conduct comparative ranking and rating for their Semiconductor suppliers.

  • Technology : Technology & Roadmap Alignment, Product Leadership
  • Quality : Quality Performance (In Process & Field), FA TAT, Technical support
  • Delivery : On time Delivery, Linearity, Supply Flexibility