Our certified quality management system and execution excellence are what ensures quality outcomes
Samsung is continuously upgrading the quality management system to achieve the best quality in all products and services.
“It is our Quality Policy, based on an effective management system, that ensures our delivery of the best products and services that exceed our customer requirements and expectations.” All executives and employees of Samsung are making continuous efforts to chieve the very best quality in all our products and services we offer.
Continuous Improvement Program
Samsung makes every effort to achieve excellent and consistent product quality, and at the right time to ensure customer satisfaction. In order to achieve this goal, Samsung continuously improves productivity by controlling variations in various processes in a stable way. Continuous improvement is implemented by a closed loop methodology consisting of a selection of critical parameters, evaluation of the measurement system, monitoring of critical parameters, process capability improvement, and reaction plan. The main purpose of the CIP activities is minimizing the deviations from the target.
Supplier Quality Management
To qualify as a new supplier of Samsung, the certification supervising department evaluates the engineering capability, product stability, and R&D capability by reviewing the documents and may request the necessary supplementary materials from the supplier. Samsung quality audits are carried out based on the vendor quality audit procedures.
This ensures that materials of good quality are supplied by certifying the quality based on procedures concerning materials. Samsung makes its utmost efforts to secure high-quality raw materials from material suppliers to meet manufacturing requirements. To meet material requirements, Samsung operates a material quality management system to ensure raw material quality. The material must satisfy safety, quality and reliability requirements, specification requirements including validation, and yield targets of Samsung.
Quality Standard Certifications
All domestic and overseas sites of Samsung have acquired the international quality certification. Samsung has by far satisfied customer requirements through its broad range of quality management system certification such as ISO 9001, and ISO/TS 16949.
- 1993 ISO 9001 for semiconductor plants in Korea
- 1999 ISO 9002 for semiconductor plants in Austin, Texas and Suzhou, China
- 1999 QS 9000 for System LSI plants in Korea
- 2001 TL 9000 for semiconductor plants in Korea
- 2002 QS 9000 for memory plants in Korea
- 2004 ISO/TS 16949 for semiconductor plants in Korea → Substituted TS16949 for QS9000
- 2005 ISO/TS 16949 for semiconductor plants in Suzhou, China
- 2008 ISO/TS 16949 for semiconductor plants in Austin, Texas
- 2014 ISO 9001 for semiconductor plants in Xian, China
Product Regulation Certifications
Samsung has gone to great lengths to achieve and maintain compliance with standards and regulations such as CE marking or CB. By complying with industry standards, we are able to quickly adapt to changes in the industry for our customers.
Regulations covered by region:
European Union - CE marking, CB
USA – EMC, Safety certification
Canada, Australia, New Zealand - EMC certification
Certain countries might require extra certifications that are not listed here. For more details or country-specific approvals applicable to the specific product, consult your regional representative.
Quality HandbookIf you would like to learn more about the quality management system, please refer to the quality handbook.