News & Alerts

Filter by

Sort By

  • Close
  • [Support Alert] Early Closure of SES AMK Hub & Parkway Parade (30 Jan 2015)

    Dear Customer, Kindly take note that Samsung Experience Store at AMK Hub and Parkway Parade will close at 5pm on 30 Jan 2015 for a company event. We apologise for any inconvenience caused and thank you for your support.

    Jan 23, 2015

  • [Support Alert] Closure of Service Centres and Drop-off & Collection Point during Lunar New Year

    [IMPORTANT NOTICE] Dear Customers, Kindly take note of our revised operation hours during Lunar New Year: Customer Service Centres at Jurong Point, Marina Square, Plaza Singapura and One Commonwealth Drop off and Collection Point at Samsung Experience Stores at VIVO City, Westgate, Bedok Mall and Causeway...

    Jan 09, 2015

  • [Support Alert] Service Centers and Dropoff & Collection Centers

    [IMPORTANT NOTICE] Dear Customers, Kindly take note of our revised operation hours during these festive season: * Customer Care Centres at Jurong Point, Marina Square, Plaza Singapura and One Commonwealth: 24 and 31 Dec (CLOSED from 3pm) 25 Dec and 1 Jan (CLOSED) * Drop off and Collection Point a...

    Dec 23, 2014

  • [Support Update Info] Our Privacy Policy has been updated

    Dear customers, Please be informed that our Privacy Policy has been updated to give you a better understanding of how we treat your data and also to call your attention to new changes. You may review this Privacy Policy here

    Apr 30, 2014

  • [Support News] Service Hotline will be operating 24 hours daily

    Dear Customers, In order to serve you better, our Customer Service Hotline (1800-726 7864) will be operating 24 hours daily including Public holidays.

    Apr 23, 2014

  • [Support Alert] Closure of Jurong Point Service Centre (30 Mar~1 Apr 2014)

    Dear Customer, Jurong Point Service Centre will be closed from 30 March to 1 April 2014 for operation maintenance so that we can serve you better. During this period, you may wish to visit Service Centres located at Plaza Singapura, Marina Square and One Commonwealth. For details on our Service Centre loca...

    Mar 21, 2014

  • [Support Alert] Contact Centre Festive Operating Hours

    Dear Customers, Please be informed that our contact centre will close early at 3pm on 30 Jan 2014 and resume our operations on 2 Feb 2014 from 8.30am - 6pm. Live chat service will operate from 8.30am-3pm on 30 Jan 2014 and resume operations on 3 Feb from 11am-7pm. We wish you and your family a Happy Lunar...

    Jan 21, 2014

  • [Support Alert] Closure of Service Centres during Chinese New Year

    Please be informed that our Service Centres located at Plaza Singapura, Jurong Point, Marina Square and OneCommonwealth will be closed at 3pm on Chinese New Year Eve (30 January 2014) and will not be operating on both 31 January and 1 February 2014. Operation will be as usual from 2 February 2014, Sunday (b...

    Jan 03, 2014

  • [Support Alert] Change of Service Centres operating hours during festive season

    Dear Customers, Please be informed that our Service Centres located at Plaza Singapura, Jurong Point, Marina Square and OneCommonwealth will be closed at 3pm on both Christmas Eve (24th Dec 2013) and New Year Eve (31st Dec 2013), and will not be operating on both Christmas Day(25th Dec 2013) and New Year Day...

    Jan 03, 2014

  • [Support News] Free upgrade to Windows 8.1

    Microsoft is currently providing a free upgrade to Windows 8.1 for Windows 8 users through their website. This free upgrade is, therefore, available for Samsung Windows 8 computer users. Follow the steps below to upgrade your system. 1. Update Windows 8 product drivers and software Use "SW Update&q...

    Nov 01, 2013