Support

help
product registration centre
Within 6 months of purchase of side-by-side fridge, there will be a one time free replacement of the water filter.
 
We understand how important your time is to you. Which is why we guarantee you quick repairs of your product, so you
can worry less and spend your time on the things that matter most.
 
If we are unable to repair your product by the second day, a loan set will be provided.
 
Actions speak louder than words. With our free hands-on demonstration in the comfort of your own home, you will easily learn to use your new purchase in no time at all.
Terms & Conditions
Free Change of Water Filter
1.
 This service is open to customers who own a SAMSUNG Side-By-Side Fridge with water dispenser specification.
2.
 One week before the initial sixth month of purchase, customer may contact our hotline to make the appointment.
3.
 Free change of water filter is one-time. Any subsequent request shall apply according to the normal service charges.
 
One-Day Response Service
1.
 One-Day Service is our promise to get back within one working day for the following products: Plasma TV, above 26" LCD TV and Side-By-Side Refrigerator.
 
Loan Of Temporary Set
1.
 Loan set will be provided if the product cannot be repaired by the second day. Subject to availability.
 
Product Demonstration Service
1.
 Free Product Demonstration Service is provided at our customer's location for the following products: Plasma TV, above 26" LCD TV and Side-By-Side Refrigerator.
2.
 Customers can call SAMSUNG Customer Service hotline at 1800-SAMSUNG (1800-726 7864) to make an appointment within 2 weeks from the date of delivery.
3.
 Our demonstration service is available from Mondays to Fridays from 8.30am to 5.30pm and on Saturdays from 8.30am
to 12.30pm.
4.
 Each product purchase entitles the customer to a one-time demonstration service on the functions and usage of the product.
5.
 Proof of purchase has to be presented during the visit.
6.
 Servicing not included.
7.
 Demonstration is applicable to new purchases only.
TVs
The warranty period for a LCD TV is 1 year from date of purchase, covering both labour and parts. The warranty period for a Plasma TV is 2 years from date of purchase covering both labour and parts. The warranty period for the Plasma TV Panel is 1 year from date of purchase.
a) plastic front panels, b) cabinets, c) batteries, d) antennae, e)cables, f) plastic parts & dust cover, g) remote control,
i) external parts such as levers, plugs, sockets, control knobs or adapters, h) accessories such as batteries, adapters, antennae, etc.
NOTE: LCD TV-Permitted limit for dead pixel < 7 dots
 
REFRIGERATORS
The warranty period for a Side-by-side Refrigerator is 2 years from date of purchase, covering both labour and parts. Com-pressor has a warranty period of 5 years, however gas refill, material, labour and transportation costs required to replace a compressor shall be borne by customer after the expiry of the first year warranty (Labour warranty). However, the following items are Not Covered by this or any other warranty: a) plastic/glass attachments, bowels, attachments such as feed valve joint, glass panel, evaporator pan, ice tray, crisper tray, shelves, air filters valves, strainers, piping, etc. Accessories such as filters, extension pipes, etc and external parts such as casting control knobs / buttons, cables are Not Covered by this warranty.
NOTE: This warranty applies to purchase on and after 01 March 2005.
 
General Terms & Conditions
  - Your unit and components contained there in are fully warranted against defective material and manufacturing faults under our product warranty guide from date of purchase.
  - To obtain warranty protection, notice of the alleged defects must be given promptly upon discovery and this warranty card must be presented with dated proof of purchase (tax invoice / receipt) to our service personnel at the time of service.
  - This warranty is not valid unless the owner/buyer of this unit shall, within 7 days of purchase, send the "Manufacturer" portion of this warranty card duly completed to SAMSUNG Asia Pte Ltd for registration.
  - Our decision on all questions relating to complaints as a result of defects, either workmanship or materials, shall be conclusive and you shall agree to abide by such a decision. Any unit or defective part which has been replaced shall become our property.
  - The terms and conditions of this warranty shall be contained exclusively in this document and no other presentation of provision, either written or otherwise, regardless of the origin of the same, shall be accepted as either adding or subtracting from these terms and conditions.
  - By submitting your unit for repair, you are deemed to have waived any claims of compensation, monetary or otherwise, which you may be entitled to and are deemed to agree to accept any compensation whatsoever, by way of additional repair or otherwise, which in our absolute discretion we may deem fit to offer. The giving of compensation under this paragraph shall be subject to the provisions in this warranty.
  - In addition to the above, our service personnel reserve all the rights to refuse to attend to any equipments installed in inaccessible location or installed at places where air is exposed to chemical fumes or workman problems are found on external field piping and insulation materials.
  - SAMSUNG reserves the right to charge a service fee for out of warranty repair / service of any nature and shall not be deemed liable if the conditions are not met.
 
The following are not covered under this warranty:
  a) Damage resulting from accidents, misuse, abuse, alteration, tempering or failure of the purchaser to follow normal operating procedures outlined in the user's manual.
  b) Defects or damage due to spillage of food / liquids or wrong usage of electrical supply & voltage.
  c) Damage, losses, defects or malfunction as a result of fire, flood or other Acts of God.
  d) Normal wear & tear, corrosion, rusting or stains
  e) Defects & damage arising from improper testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind.
  f) Scratches & damage to the outer surfaces areas and externally exposed parts that are due to normal customer use.
  g) General maintenance & routine servicing.
  h) Claims for damaged/missing parts after 7 days from the original date of purchase.
  i) If any part or parts of the unit are replaced with a part or parts not supplied or approved by us or the unit has been dismantled or repaired by any person other than SAMSUNG authorized technician.
  j) Equipment / Product which has serial number removed or made illegible / tampered.
If the warranty card is being altered, defaced or erased in any manner whatsoever.
SAMSUNG Customer Service Plaza
20 Toh Guan Road
#01-01 CJ GLS building
Singapore 608839
recently viewed