Hassle-free trade up from
the comfort of home

Trade Up TVC

Trade up to the new Galaxy S9/S9+

Experience the convenience and great value that Samsung Trade Up (provided by Brightstar Logistics Pte. Ltd.) offers, giving you a new hassle-free way to trade-in your old phone, all done via the Samsung Trade Up (SG) app for Android devices on Google Play Store or Trade Smartly app for iOS devices on App Store 1. It’s never been easier to own the Galaxy S9/S9+.

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1Only valid for customers who have purchased Galaxy S9/S9+. Other Terms and Conditions apply.

Why trade up with us?

Great Trade-in Value

Own a Galaxy S9/S9+

from $0 2 with Samsung Trade Up

Old Device
Trade-in Value 3
(up to)
Galaxy S9+ (64GB) after Trade-in with 2-year Plan 4
Galaxy S9+ (64GB) after Trade-in without Plan 5
Samsung Galaxy S8+ (64GB)
$610
$0
$738
Samsung Galaxy S8 (64GB)
$530
$0
$818
Samsung Galaxy S7 edge (32GB)
$340
$109
$1,008
Samsung Galaxy S7 (32GB)
$280
$169
$1,068
To find out the trade-in value of other eligible models:
2 Based on purchase of Galaxy S9+ (64GB) on selected 2-year price plans with major telecommunication operators as published on 14 April 2018, and trade in of Samsung Galaxy S8+ (64GB) at $610.
3 Trade-in value may vary depending on the device condition. Specified trade-in value for top models are valid till 30 April 2018, provided that Samsung reserves the right to amend the list of eligible devices and their trade-in value at any time without prior notice.
4 "After trade-in price" indicated is based on purchase of Galaxy S9+ (64GB) at $449 on selected 2-year price plans by selected telecommunication operators as published on 14 April 2018, and trade in of indicated devices (assuming maximum trade-in value for device) via the Samsung Trade Up app.
5 "After trade-in price" indicated is based on purchase of Galaxy S9+ (64GB) at $1,348, and trade in of indicated devices (assuming maximum trade-in value for device) via the Samsung Trade Up programme.
6 Trade-in value may vary depending on the device condition. Samsung reserves the right to amend the list of eligible devices and their trade-in value at any time without prior notice.

Easy Trade-in Experience

Instant Valuation

Instant Device
Valuation

Convenient Home Collection

Convenient Device
Collection & Reimbursement

Fast Reimbursement

Data Transfer
At Your Own Time

Trade up in 3 easy steps

Step 1

Download the Samsung Trade Up app on your old device.

Step 2

Do a quick assessment using the app to valuate your old device.

Step 3

We will collect your old device right at your doorstep, and you will receive your trade-in value via bank transfer.

 

Samsung Trade Up (SG) App

Watch our tutorial to learn how you can enjoy hassle-free trade up from the comfort of home, with our easy-to-use app.

Samsung Trade Up (SG) App

For Android TM users, download "Samsung Trade Up (SG)" app from Google Play TM Store.
For iOS TM users, download "Trade Smartly" app from App Store.

Get started with your upgrade to the Galaxy S9/S9+.

Available now:
GOOGLE PLAY STORE iOS APP STORE

Samsung Trade Up (SG) App
Android and Google Play are trademarks or registered trademarks of Google LLC.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Data transfer at your own time

Take all the time you need to move data from your old device to your new Galaxy S9/S9+ at your convenience. Remember to do it before our courier collects it from your home.

Download the Smart Switch app 7 for data transfer.

Learn More
Seamless data transfer
7 Content supported may vary depending on operating system and device model. Please secure and back up all data and material before proceeding.
  Any loss (including confidentiality) is at user’s risk. Detailed disclaimers apply. Please see www.samsung.com/sg/smartswitch for more details.

Frequently asked questions

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  • About Samsung
    Trade Up
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    Value
  • Old Device
    Condition
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  • Process
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How does the programme work?
Samsung Trade Up Programme, provided by Brightstar Logistics Pte. Ltd. (“Brightstar”), gives customers the opportunity to receive monetary value for trading in their eligible devices when they purchase a new Galaxy S9 or S9+. Customers can purchase the Galaxy S9 or S9+ via any channel to qualify for the Samsung Trade Up programme. Customers may participate in this programme via:
  • the Samsung Trade Up (SG) app for Android devices which can be downloaded from Google Play Store or Trade Smartly app for iOS devices downloadable from the Apple App Store or
  • all Samsung Experience Stores (except the outlet at Changi Airport Terminal 3) from now to 30 April 2018.

To participate in this programme, customers must complete a simple device diagnostic assessment via the app to determine the value of their eligible trade-in device. Brightstar will then arrange to collect the trade-in device at the customer's convenience from their address on file to make a final physical assessment of the device and determine the final trade-in value. Customers will receive payment for their trade-in device via bank transfer to their Singapore bank account. The end to end process will generally take between 7-10 business days. The Samsung Trade Up Programme offers customers the flexibility to purchase the Galaxy S9 or S9+ from their preferred retail channel and the convenience of trading in their eligible devices from the comfort of home. More details of how this programme works are covered in this FAQ.
Who can take part in the programme?
Only Singapore Residents, Permanent Residents, Employment Pass and Work Permit holders who are (i) aged 18 years and above; (ii) reside in Singapore; and (iii) have a local bank account in Singapore, can take part in the programme.
Can I trade-in any smartphone or tablet?
You can only trade-in eligible smartphones. You can check if your device is eligible via www.samsung.com/sg/tradeup from 1 March 2018 onwards.

Samsung reserves the right to make changes to the list of eligible smartphone models on www.samsung.com/sg/tradeup at any time without prior notice.
Can I trade-in more than one device at a time?
Each transaction is limited to one eligible trade-in device.
Are there any new purchase requirements for trading in my device?
Yes, you will need to purchase a new Galaxy S9 or S9+ device and retrieve the IMEI number of your new Galaxy S9 or S9+ device before you can proceed with the trade-in transaction. To retrieve the IMEI of your new Galaxy S9 or S9+ device, simply dial *#06# on your device.
Can I trade-in my device at any other retail stores like operator stores, Samsung Experience Stores, or other Samsung authorised retailers?
If you wish to purchase the Galaxy S9 or S9+ without a mobile contract, you may choose to head to all Samsung Experience Stores (except the outlet at Changi Airport Terminal 3) from now to 30 April 2018 to enjoy the Samsung Trade Up Programme in store. Your eligible trade-in device will be assessed on site and you will receive a discount amounting to the trade-in value from the purchase price of the Galaxy S9 or S9+.

Please note that the in-store discount is only available at the point of purchase of Galaxy S9 or S9+ at all Samsung Experience Stores (except the outlet at Changi Airport Terminal 3). Any request for such discount after purchase of the Galaxy S9 or S9+ has been completed elsewhere, will not be entertained in-store. If you wish to trade-in your old device after purchasing the Galaxy S9 or S9+ from other stores, you will only be able to do so via the Samsung Trade Up (SG) app for Android devices which can be downloaded from Google Play Store or Trade Smartly app for iOS devices downloadable from the Apple App Store.
Do I need to remove screen lock/pin lock from my device?
Yes, you need to remove all of your device's security locks (Pattern/Pin/Password/Biometrics/Find my mobile/Gmail account/Samsung account/iCloud/Android or Google Smart Lock/Carrier activation locks) prior to handing over your trade-in device to Brightstar.

We recommend that you reset your device back to factory default settings so as to delete all personal data. Please ensure you back up your data before resetting your device to factory default settings.
Do I have to remove all accessories from my device (including but not limited to screen protector and back cover) for the diagnostic assessment via the Samsung Trade Up (SG) or Trade Smartly app?
Yes, this is to ensure that you get the best value for your device through the diagnostic assessment.
Do I have to send my SIM card along with my device?
No, you must remove your SIM card before handing your device to Brightstar. If a SIM card is still in your device, it will be destroyed upon receipt to protect any personal data.

Please also remove any micro SD card on your device before handing your device to Brightstar. Similarly, Brightstar will destroy the micro SD card upon receipt if it is still in your device to protect any personal data.
Do I have to send in my device accessories? (headset, charger, cables, etc.)
No. All Brightstar needs from you is your device (inclusive of battery). You do not need to send in the in-box accessories or packaging.
I bought my current device outside Singapore. Can I trade this in?
Yes, you can.
Do I have to provide any proof of purchase for my trade-in device?
No, but Brightstar’s terms and conditions require you to acknowledge that you are the owner of your device and entitled to trade-in your device.

Brightstar reserves the right to reject any trade-in device where they have doubts as to the origin of the device.
How can I check the status of my trade-in?
Brightstar will update you on the trade-in progress of your device via email.

Alternatively, you can contact Brightstar's Customer Support Centre at 6718 2464 during the following hours: Monday – Saturday (Closed on Sundays and Public Holidays) 0900 to 1800 or email to sg.samsungtradeup@brightstar.com for assistance.
Can I cancel the trade-in of my device?
You can cancel the trade-in of your device at any time before the Brightstar courier collects your device. Once Brightstar's courier has collected your device, Brightstar will not honour any request for cancellation of trade-in of your device and return of your device and/or any data or information contained in such device.

However, in the event the inspected value of your device is different than the original quoted value, you can choose to reject the revised quote based on the inspected value and the device will be returned to you.
Why do I need to provide my NRIC number & trade-in device IMEI for the Samsung Trade Up programme?
The Samsung Trade Up programme is provided by our partner, Brightstar Logistics Pte Ltd ("Brightstar"), as an independent third party.

Brightstar is obliged under Singapore law to comply with the Secondhand Goods Dealers Act, and the rules made thereunder. As part of such obligations, Brightstar is required to collect and maintain records of certain particulars with respect to every secondhand goods purchase transaction, such as IMEI number of the trade-in device and the NRIC/FIN/Passport number of the person from whom Brightstar purchases the trade-in device.
What is the trade-in value of my device?
You can obtain an estimate of the trade-in value of your device through the Samsung Trade Up (SG) app for Android devices (downloadable on Google Play Store) or the Trade Smartly app for iOS devices (downloadable from Apple App Store). The trade-in value estimate will be quoted upon completion of the diagnostic assessment via the app. The final trade-in value will be determined by Brightstar after physical assessment of your trade-in device.

Alternatively, you can check if your device is eligible and its trade-in value via www.samsung.com/sg/tradeup. Samsung reserves the right to make changes to the list of eligible smartphone models and their trade-in values on www.samsung.com/sg/tradeup at any time without prior notice.
How is the value determined for my device?
For trade-in of devices via the Samsung Trade Up (SG) app for Android devices or Trade Smartly app for iOS devices, the estimated value is determined by the model type and device condition upon assessment done via the app and the final value is determined by trained technicians from Brightstar when they receive the trade-in device.
Will I receive the quoted value as shown in the Samsung Trade Up (SG) app?
You will receive the quoted value as shown in the Samsung Trade Up (SG) app for Android devices or Trade Smartly app for iOS devices, provided that Brightstar's inspection of your device is the same as that of the diagnostic assessment via the app.

However, if Brightstar's inspection of your device is different from that of the diagnostic assessment via the app, Brightstar will revise the quote accordingly.

In such cases, you will receive an email from Brightstar with the revised quote along with reasons for the revised quote. You will have up to 14 calendar days from the date of Brightstar's email with the revised quote to accept or reject the revised quote.

Upon your acceptance of the revised quote, you will receive the payment within approximately 3 business days.

If you do not indicate your acceptance or rejection of the revised quote after 14 calendar days elapses, it will be considered as acceptance of the revised quote and you will receive the payment of the revised value in the local bank account you have provided Brightstar within approximately 3 business days from the 14th calendar day.

In the event you reject the revised quote, Brightstar will deliver your device back to the address you have provided Brightstar within 3 business days of your rejection of the revised quote.

All costs relating to the return of trade-in device will be borne by Brightstar.
What happens if the inspected value is different from the original quoted one?
In such cases, you will receive an email from Brightstar with the revised quote along with details about why the value is different. You will have up to 14 calendar days to accept or reject the revised quote.

Upon your acceptance of the revised quote, you will receive the payment within approximately 3 business days.

If you do not indicate your acceptance or rejection of the revised quote after 14 calendar days elapses, it will be considered as acceptance of the revised quote and you will receive the payment of the revised value in the local bank account you have provided Brightstar within approximately 3 business days from the 14th calendar day.

In the event you reject the revised quote, Brightstar will deliver your device back to the address you have provided Brightstar within 3 business days of your rejection of the revised quote.

All costs relating to the return of trade-in device will be borne by Brightstar.
Is the inspected value the final quote for my device?
Yes. You will have up to 14 calendar days from the date of Brightstar’s email with the revised quote to accept or reject the revised quote.
My device is not working or cannot be powered up. Can I trade it in?
If your device is no longer working or cannot be powered up, you cannot trade it in.
My device has some defects. Can I trade it in?
If your eligible trade-in device has some defects, you will not be entitled to the full trade-in value of the device. Refer to the next question for the list of defects that will affect the value of your trade-in device.
What are the defects that will affect my trade-in value?

This is the list of defects that will affect the trade-in value of your eligible trade-in device and its balance trade-in value:

Defects Balance Trade-In Value
Volume Up, Volume Down, Mute, Power, Home buttons and/or any other device keys not working, cracked or damaged 60% of full trade-in value
Screen cracks and/or touch screen not working 15% of full trade-in value
Poor device outer casing condition such as back casing cracks, chips on side frames, scratches, bent device etc. 15% of full trade-in value
Internal screen damage such as discolouration, screen flickering, dead pixels etc. 15% of full trade-in value
Swollen battery 15% of full trade-in value
Device can’t charge or power on 0% of full trade-in value
For Galaxy Note Series devices only, loss or damaged S Pen such as broken S Pen, cracks or chips on S Pen, broken S Pen tip or S Pen button 60% of full trade-in value

If your old device has more than one of the above defects, the final trade-in value will be determined by the lowest trade-in value.
Will you accept my device for trade-in if it has gone through any hardware or software modification?
Unfortunately , we do not accept devices that have gone through any form of modification that differs from the original product, such as rooting or jailbreaking.
How much is my trade-in device worth if there are such defects?
You can obtain an estimate of the trade-in value of your device through the Samsung Trade Up (SG) app for Android devices (downloadable on Google Play Store) or the Trade Smartly app for iOS devices (downloadable from Apple App Store). The trade-in value estimate will be quoted upon completion of the diagnostic assessment via the app. The final trade-in value will be determined by Brightstar after physical assessment of your trade-in device.
How do I receive my trade-in payment? How long will it take?
Once your final trade-in value has been finalised by Brightstar, you will receive payment from Brightstar via bank transfer to the local bank account you have provided to Brightstar in approximately 3 business days.

Upon receipt of your trade-in device, if Brightstar’s inspection of your trade-in device is different from that of the diagnostic assessment via the Samsung Trade Up (SG) app for Android devices or Trade Smartly app for iOS devices, Brightstar will revise the quote and email you a revised quote based on the inspected value and reasons for the revised value. You will have up to 14 calendar days from the date of Brightstar’s email stating the revised quote to accept or reject the revised quote.

In the event you accept the revised quote, you will receive the payment from Brightstar via bank transfer to the local bank account you have provided Brightstar in approximately 3 business days.

If you do not indicate your acceptance or rejection of the revised quote after 14 calendar days elapses, it will be considered as acceptance of the revised quote and you will receive Brightstar's payment of the revised value via bank transfer to the local bank account you have provided Brightstar in approximately 3 business days from the 14th calendar day. In the event you reject the revised quote, Brightstar will deliver your device back to the address you have provided Brightstar within 3 business days from your rejection of the revised quote.

All costs relating to the return of the trade-in device will be borne by Brightstar.
Who should I contact if I need any help on the transaction?
Please contact Brightstar's Customer Support Centre at 6718 2464 on Monday – Saturday (Closed on Sundays and Public Holidays) 0900 to 1800 or email to sg.samsungtradeup@brightstar.com for assistance.
Can I request for alternate modes of payment?
No, payments are only made via Bank Transfer to a local bank account that you have provided to Brightstar.
What if I do not have any bank account number?
You will need to obtain a local bank account as Brightstar can only make payment to you via Bank Transfer to the local bank account that you have provided to them.
What if my bank account is not a local bank account?
You will not be able to take part in the Samsung Trade Up programme as Brightstar can only make payment to you via Bank Transfer to the local bank account that you have provided to them.

Here are the list of local banks:
Australia and New Zealand Banking Group
Bangkok Bank Public Company Limited
Bank of America National Association
Bank of China Limited
Bank of East Asia The
Bank of India
Bank of Tokyo-Mitsubishi UFJ The
BNP Paribas
Chinatrust Commercial Bank Co. Ltd
CIMB Bank Berhad
Citibank NA
Commerzbank Aktiengesellschaft
Credit Agricole Corporate And Investment Bank
DBS Bank Ltd
Deutsche Bank AG
DnB Bank ASA
Far Eastern Bank Ltd
First Commercial Bank
HL Bank
Hongkong and Shanghai Banking Corporation Limited Singapore Branch The HSBC Bank (Singapore) Ltd
ICICI Bank Limited
Indian Bank
Indian Overseas Bank
Industrial & Commercial Bank of China
Intesa Sanpaolo SpA
JPMorgan Chase Bank N.A.
Korea Exchange Bank
Landesbank Baden-Wurttemberg
Malayan Banking Berhad
Mizuho Bank Limited
National Australia Bank Ltd
Nordea Bank Finland PLC
Oversea-Chinese Banking Corporation
Bank Negara Indonesia (Persero) TBK
RHB Bank Berhad
Royal Bank of Scotland PLC The
Skandinaviska Enskilda Banken AB
Societe Generale
Standard Chartered Bank
State Bank of India
Sumitomo Mitsui Banking Corporation
Svenska Handelsbanken AB
UBS AG
UCO Bank
United Overseas Bank Ltd
I received an email saying that my payment was made, but I haven’t received it. What do I do?
Please wait for up to 3 business days for the bank to process your payment. In the event that you do not receive payment after 3 business days from the date of Brightstar's email stating that payment has been made to you, please contact Brightstar's Customer Support Centre at 6718 2464 during the following hours: Monday – Saturday (Closed on Sundays and Public Holidays) 0900 to 1800 or email to sg.samsungtradeup@brightstar.com for assistance.
What do I do if I do not receive any update on my transaction?
Please contact Brightstar's Customer Support Centre at 6718 2464 on Monday – Saturday (Closed on Sundays and Public Holidays) 0900 to 1800 or email to sg.samsungtradeup@brightstar.com for assistance.
How long will it take to send my device to Brightstar?
Upon Brightstar's courier's confirmation of collection of your device, Brightstar will typically receive the device within 3 business days.
How will you know it is my device?
Brightstar's courier will collect your device and provide you with a copy of the acknowledgement slip.
What happens if the quote expires before Brightstar receives my device?
If you have sent your device within 14 days of the date of Brightstar’s Quote Confirmation Email, please contact Brightstar by emailing to sg.samsungtradeup@brightstar.com to inform them that your device has been handed over to them so that they can keep the quote valid.
What happens if I send in a device different from the one for which I received a quote?
As long as it is an eligible device, you will receive an e-mail with a revised quote for your device based on Brightstar's inspection at their facility. You will have 14 calendar days to accept or reject their revised offer.
Is there a cost for sending my device to you? Is there a cost for sending it back to me?
No, Brightstar will pay for the collection of your device from your address to their facility.

If you request for your device to be sent back to you because of the revision of quotation due to the difference in Brightstar's inspection and the diagnostic assessment via the Samsung Trade Up (SG) app for Android devices or Trade Smartly app for iOS devices, Brightstar will pay for the delivery cost.

Note:
Collection/Delivery of device is valid for Singapore addresses only, with the following areas excluded:
  1. All Islands outside of mainland Singapore, inclusive of Sentosa
  2. All Military Camps and Defence facilities
  3. All Police, special operations and SCDF stations
  4. All Military and Commercial Airports or Airbases
  5. All Naval Bases
  6. All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)
  7. All Airports including Changi Airport, Airline House and high security areas
  8. Parliament House
  9. IRAS
  10. All Prisons or detention facilities
  11. All immigration checkpoints including Woodlands and Tuas Checkpoints
  12. Senoko Incineration Plant
  13. Resorts World at Sentosa
  14. All Power Stations
  15. Tuas South Ave and surrounding industrial areas
  16. Embassies or International schools with high security entry
  17. Any general restricted area
How do I send my device to Brightstar?
Brightstar will contact you within 3 business days from the date of their Quote Confirmation Email to arrange for their courier to pick up your device from the address you have provided to them.

Note:
Collection/Delivery of device is valid for Singapore addresses only, with the following areas excluded:
  1. All Islands outside of mainland Singapore, inclusive of Sentosa
  2. All Military Camps and Defence facilities
  3. All Police, special operations and SCDF stations
  4. All Military and Commercial Airports or Airbases
  5. All Naval Bases
  6. All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)
  7. All Airports including Changi Airport, Airline House and high security areas
  8. Parliament House
  9. IRAS
  10. All Prisons or detention facilities
  11. All immigration checkpoints including Woodlands and Tuas Checkpoints
  12. Senoko Incineration Plant
  13. Resorts World at Sentosa
  14. All Power Stations
  15. Tuas South Ave and surrounding industrial areas
  16. Embassies or International schools with high security entry
  17. Any general restricted area

Collection of devices will be done within these timings:
Mon – Sat: 0900 to 2200
Excluding Sundays & Public Holidays
Can you collect my device from outside of Singapore?
No, Brightstar can only collect trade-in devices from locations within Singapore with the following areas excluded:
  1. All Islands outside of mainland Singapore, inclusive of Sentosa
  2. All Military Camps and Defence facilities
  3. All Police, special operations and SCDF stations
  4. All Military and Commercial Airports or Airbases
  5. All Naval Bases
  6. All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)
  7. All Airports including Changi Airport, Airline House and high security areas
  8. Parliament House
  9. IRAS
  10. All Prisons or detention facilities
  11. All immigration checkpoints including Woodlands and Tuas Checkpoints
  12. Senoko Incineration Plant
  13. Resorts World at Sentosa
  14. All Power Stations
  15. Tuas South Ave and surrounding industrial areas
  16. Embassies or International schools with high security entry
  17. Any general restricted area
Can I authorise another person to pass the trade-in device to the courier?
Yes, you can authorise another person to pass your device to the courier. You will need to complete Brightstar’s authorisation form, and the person you have authorised must provide the courier with a photocopy of your identity card and the completed Brightstar's authorisation form for verification purposes. For the avoidance of doubt, the photocopy of your identity card will only be sighted for verification and not be retained by the courier.

Please download the authorisation form here.
What do I need to do before handing over the trade-in device to the courier?
Please complete the following steps:
  1. Delete your data on the trade-in device. Please back up your data prior to deletion.
    1. Remove the SIM card and microSD card from your device.
    2. Reset your device to its factory default setting after backing up your personal files.
    3. Disable the "Find My Mobile", "Find My iPhone" or equivalent feature on your device.
  2. Charge your device and turn it off. We do not require your device charger or cable.
  3. Print out a copy of the quote confirmation email or keep a screen shot of the email.

You will need to show the email to the courier when they collect your trade-in device.
How long is the inspection process?
The inspection process is typically completed within 3 business days upon Brightstar's receipt of your device.
How long will the process take from the time Brightstar receives my device to the time I receive the payment?
From the time Brightstar receives your device, they will complete inspection of your device within 3 business days and if they conclude that your device is in the condition as assessed by the Samsung Trade Up (SG) app for Android devices or Trade Smartly app for iOS devices, they will make the payment via Bank Transfer to the local bank account that you have provided in approximately 3 business days. If Brightstar's inspection of your trade-in device is different from that of the diagnostic assessment via the app, Brightstar will revise the quote and email you a revised quote based on the inspected value and reasons for the revised value. You will have up to 14 calendar days from the date of Brightstar's email stating the revised quote to accept or reject the revised quote.

Once you accept the revised quote, you will receive the payment via bank transfer to the local bank account you have provided in approximately 3 business days.
Does Brightstar keep my information safe and secure?
Yes. Your personal information is kept safe and secure, and Brightstar will only collect, use and disclose your personal information in accordance with Brightstar's Privacy Policy. Please click here for Brightstar's Privacy Policy.

All devices will undergo a data wipe process to ensure that all data stored on the devices are deleted.

In the case of SIM cards and/or micro SD cards being left on the collected devices, Brightstar will destroy them upon receipt of devices so as to protect any personal data.
What do you do with my device?
Your device will be thoroughly inspected by Brightstar’s technician to assess its condition.

All devices collected by Brightstar will undergo a data wipe process upon receipt so as to ensure all data stored on the device is deleted.

If your device cannot be economically repaired, it will be recycled in an environmentally responsible way.
How do I turn off or remove "Find My iPhone", "Find My iPad", "iCloud", "Gmail", "Google account", "Samsung account" or "Find My Mobile"?
If you need assistance, please contact Brightstar's Customer Support Centre at 6718 2464 during the following hours: Monday – Saturday (Closed on Sundays and Public Holidays) 0900 to 1800 or email to sg.samsungtradeup@brightstar.com for assistance.

Alternatively, please refer to the following links:
http://support.apple.com/kb/HT5661 or https://help.content.samsung.com/csweb/faq/searchFaq.do;jsessionid=yEOQHsf63pm+JIxuwnOl6Bge.wsite11
How do I find the IMEI number on my device?
The easiest and quickest way to get your 15 digit IMEI number is by dialling *#06# on your device. Eg : 352003090674381/01 – please omit the "/" and "01".
Samsung Galaxy S9/S9+ phone
Image shown is a Samsung Galaxy S9+, and is for illustrative purpose only.

Have more questions?