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  • HOSPITALITY

    Learn how Samsung can modernise your hotel to provide a seamless and personalised experience for every guest.

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THE NEW GUEST EXPERIENCE

  • Deliver a Seamless Guest Experience

    Deliver a Seamless Guest Experience

    Build brand loyalty by providing personalised services beyond guest expectations

    Deliver a seamless guest experience by embedding technology—digital signage, tablets, etc.—into the entire guest journey. Differentiate your hospitality brand by delivering an impressive personalised experience that guests will remember long after their visit.
    92% OF HOTELIERS
    BELIEVE

    that by 2020 guests will expect their stay to be personalised around a set of choices they make before they arrive1

    1Samsung, Transforming the guest experience (2013)
    A man is in a cab and using an app on his smartphone to check into his hotel in advance.

    Instant Check-ins

    Fresh off the plane, guests can check in from the taxi on the way to the hotel, and an app can give them a digital key for their room. With this they can skip the queue at the check-in desk—just what they need after a long flight.

    When a room is allocated, technology can allow settings—preselected at the time of reservation—to be applied automatically, ready for guests when they arrive.
    A receptionist is assisting a guest while a personalized welcome message is being displayed on a large screen in the background.

    First Impressions Count

    After a long journey, a pleasantly air-conditioned foyer and personalised welcome message on a large display makes a welcome difference. Before taking the lift to their room, guests can use a touchscreen way finding display to scroll through a list of evening entertainment options and check out restaurant options. While they are looking at the screen, they can receive a personalised promotional voucher on their smartphone for a free glass of their favorite wine in the restaurant.
    A guest is using a smartphone to adjust the conditions of her room, and in the background a personalized welcome message is being displayed on a large

    A Home Away from Home

    Guests can unlock the doors to their rooms with a swipe of their phones. Inside, the air-conditioning and ultra-efficient lighting can be pre-set to their preferred settings, while the TV can display a personalised welcome message. Their smartphones can also immediately connect to the Wi-Fi hub built directly into the TV.
    A guest is exercising at a hotel fitness center while wearing a wearable device on her arm.

    Personalised Health & Fitness

    Hotels can provide a personal health management service that guests can register for to receive messages on their smartphone about their current health status. Health status information such as heart rate, calories burned, distance traveled, steps taken and rate of speed can be measured by wearable devices that guests use while exercising.
    A guest is checking out of the hotel using a tablet as she enjoys breakfast in her room.

    Journey’s End

    All good things must come to an end. In some hotels, checking out is a stressful experience, but it doesn't have to be. Guests can catch up on the news over breakfast using the tablets at the tables, while they reluctantly turn down a last-minute offer of a quick spa session. When they are back in their rooms to pack, they can use the in-room tablet to settle their bill. There’s no key to drop off or anything to sign, so it’s straight into the waiting taxi to the airport, booked the night before through the TV.
  • Achieve Operational Excellence

    Achieve Operational Excellence

    Streamline operations with automated and integrated management

    Drive operational excellence by reducing operating expenses via service automation and increase efficiency via integrated property management. Ensure flexible and efficient operations by empowering staff with mobile solutions. Save significantly in energy costs by investing in energy-efficient technology.
    76% OF HOTELIERS
    RESPONDED

    positively to investing in technology to improve their REVPAR(Revenue per available room)1

    1RezNext Global Solutions, Technology investments to be a top priority in hospitality industry: RezNext Survey report (2014)
    Cleaning staff are wearing wearable devices on their wrists as they are making a bed.

    More Efficient Staff

    Staff availability for guests defines the quality of hospitality service. With wearable devices, staff can have free hands to serve guests at any time, whether it’s opening a door for them, carrying bags for them or serving them at a restaurant. At the same time, they can provide high-quality service by always being aware of guests’ needs through constant staff communication and by monitoring the status of the rooms (e.g. occupied vs. non-occupied) via tablets.
    A cleaning staff member is wearing a wearable device and communicating with other departments using a tablet.

    Smooth Cross-Departmental Communication

    Every guest should have their needs met before or at the moment of their request. If a guest asks the front desk for a towel, a staff member currently on the move can receive the message via mobile device and immediately forward it to the housekeeping department. Seamless communication saves time and money while improving quality of service.
    A guest is accessing an interactive touch panel in the corridor to make a reservation.

    Letting Guests Take Control

    Providing interactive displays around the hotel allows guests to freely access services like check-in and checkout, food ordering, reservations and event scheduling. This is a win-win system for guest and staff. Front-line staff can concentrate on providing personalized interactions rather than time-intensive processes, keeping guest satisfied and returning.
    A hotel room is being lit with energy-efficient lighting.

    Green Savings

    Technology can also help hotels become greener. If guests forget to turn off the air-conditioning when they leave the room, ultra-efficient sensors in the air conditioner will detect the empty room and turn off by itself. This can cut energy use dramatically. Hotels can also use 80% less energy by using halogen bulbs, which have a lifespan of several years.
  • Modernise Your Hotel with Techoration

    Modernise Your Hotel with Techoration

    Augment the luxury hotel experience with state-of-the-art digital technology

    Provide a wide range of innovative devices, solutions and infrastructures to transform the hospitality environment and attract tech-savvy travelers. Utilise the latest computers, tablets, cameras and air conditioners to ensure staff and communal areas maintain the highest standards.
    82% OF HOTELIERS AGREED

    that providing guests with innovative, high-quality and interactive solutions will enhance loyalty and increase room occupancy levels1

    1Samsung, Transforming the guest experience (2013)
    A video wall hanging in a hotel lobby is displaying real-time local information.

    Modern and Luxurious Lobby

    A luxurious hotel experience can begin as soon as guests enter the lobby. They can see useful, real-time information like the weather forecast and exchange rates right there on a video wall of premium displays. Combined with a beautiful interior design, the lobby can exude a modern and elegant atmosphere.
    A guest is in her room using a tablet and a UHD TV to video chat with her family.

    Integrated Smart Rooms

    Gone are the days when guests have to run around their hotel rooms to set it to their preferences. Smart rooms come equipped with tablets from which guests can control the entire environment of the room, from air-conditioning and blinds to lighting and TV channels.

    Hotels can provide personalised entertainment content based on guests' age, gender, and user history that guests can view on their smartphones, tablets and the in-room hotel TV.
    A guest is at a hotel business center getting some work done, and in the background is a large interactive white board.

    Digital Business Center

    Guests can stop by the business center to print off some documents without having to worry about USB sticks because it can all be wireless, and documents can be released from the print queue just by tapping the phone against the printer.

    Hotels can provide an interactive business meeting experience for business travelers by techorating business centers and large conference rooms with Samsung signage solutions.
    A couple is speaking with a hotel chef, and in the background a large display screen is showing the specials of the day.

    Fine Dining Gone Mobile

    Hotels can provide a modern yet warm, luxurious atmosphere in their restaurants by installing high-resolution video walls and smart lighting solutions.

    Guests can make their orders in advance by picking up the in-room tablet to look at the restaurant menu. They can check out up-to-date lists of what’s in season, plus allergy and calorie information, and then place their orders directly from the tablet.

customer stories

Bloc Hotel Case Study
Bloc Hotel Case Study
Z Hotels Case Study
Z Hotels Case Study
Tune Hotels Case Study
Tune Hotels Case Study

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