The Next Level In Communication

With the introduction of a superior integrated communication system compatible with the Samsung GALAXY S II, public sector organisations across Europe are able to streamline cooperation between office administrators and mobile field teams.

Overview

  • Country Berlin, Germany
  • Industry Public sector
  • Customer Profile 276,310 (As of 2010)

Solution

  • Technology E-Switch solution Mobile Productivity Solution for Samsung
    Collaboration client for Android OS which accommodates various free-form data
  • Device GALAXY S II

Business Solution

  • • Smooth communication between the field support department and the administration/control department
    • Simpler and more accurate second line support
    • More efficient and appropriate manpower and resource management

Challenges

  • • Quick and easy to use
    • Requires sufficient display visibility, considering frequent outdoor use
    • Acquiring accurate location information and high speed data communication in different environments between departments

    The intention was to build a smartphone-based information exchange system which utilises a specialised communication solution in order to build smoother collaborating environment between the information management department and the field support department for more elaborate managerial operation of the railway, which accounts for the core of transportation not only in Germany but also Europe-wide.

Technology

  • • E-Switch — a Mobile Productivity Solution for Samsung
    • GALAXY S II

    An optimum collaborating environment was achieved by combining the E-Switch Mobile Productivity Solution, a collaborative tool using specialised data-sharing, with powerful GALAXY S II. Through this, smooth communication was achieved between the administration department and the field support department, as well as more efficient resource management and second line support.

Benefits

  • • Smooth communication between the field support department and the administration/control department
    • Simpler and more accurate second line support
    • More efficient and appropriate manpower and resource management

    Aside from the existing method of communication by giving and receiving information through voice messages or SMS, it is now also possible to use multimedia for communication and collaboration. Through this, the administration department is now able to manage field manpower and other resources more efficiently and organise them to better suit the field situation. The second-line high-level engineers can also support more technical field manpower by saving time moving to the field. Business efficiency has increased as the working level manpower in the field can also make quicker and more accurate requests for second line support and resources.