FAQs for Consumers - Samsung Trade-in Promotion

Which products do I need to trade up to?

A qualifying new (i.e. not second-hand or refurbished) Samsung Galaxy S III or Samsung Galaxy Note II.

Which products can I trade in?

List of devices that can be traded in:

The smartphone you trade in will determine the level of discount you can receive from a Samsung device. By selecting your smartphone and the Samsung device on the website, you will be able to see what you can receive for free or the discounted cost you will have to pay to receive the selected device.
Your traded in device must be in full working order, with battery included. The phone cannot be blocked or blacklisted, and we reserve the right to disqualify damaged, altered or non-working devices. Check terms and conditions to make sure your phone is acceptable.

What should I do once I've bought my new Samsung Galaxy S III, S III Mini or Galaxy Note II?

First, you will need to know the IMEI number of your new device and the phone you are trading in. Then you need to visit our trade in page for this offer. You will need to enter both IMEI numbers to check that the phones are valid. Once it has been confirmed, you can register for the offer.

What is an IMEI number?

IMEI stands for ‘International Mobile Equipment Identity’. An IMEI number is a unique code used to identify each mobile device.

How can I find out my IMEI numbers?

For the majority of phones, there are two ways to find out the IMEI number. One way is to open the battery cover on your phone, remove the battery and find the IMEI number on the white label under the battery. It will be 15 to 17 digits in length and it does not contain any letters or slashes. Another way to find your IMEI number is to enter *#06# on your phone's keypad.

What happens next after I have registered for the offer?

You will be sent packaging and a postage label so that you can post the phone you are trading in. You will need to follow the instructions provided during the registration process and post the phone you are trading in to the stated address. Once it has been received and processed, your Samsung product will be sent to the address you provided.

What happens if the phone you are trading in gets lost in the post?

The pre-paid padded envelope sent to you is for a standard postal service only. The Promoter recommends that you pay an additional sum to send the device by insured and recorded post.

When do I need to submit my trade-in claim?

You can submit your claim from the 21st January 2013 onward, and the offer will be available until at least the 30th of March 2013.

How long will it take for me to receive my Samsung product?

The device will be dispatched within 28 days after the trade in device has been received.

What happens if my phone is not valid for trade in (e.g. it is not in working condition)?

Sorry, you cannot participate in the promotion. If you attempt to trade in your phone it will be returned to you by post after you have paid postage and packaging costs.

Who should my I contact if my Samsung product hasn't arrived?

You should contact the Expansys Customer Service Department on 0845 467 7000 if your Samsung product has not arrived within the expected time.