I need help with my GPS
I need help with my GPS
Smartphones typically use a combination of Wi-Fi, GPS and mobile networks to determine your location.
How does my GPS work?
Satellites transmit signals which the GPS receiver on your device picks up and uses to calculate your position. The more signals the receiver picks up and the stronger the signal, the better your GPS receiver will be able to pinpoint your location
Do you have the latest software?
Technical adjustments to the way the satellites interact with your device may sometimes be made - for example, leap seconds might need to be added and this may result in a time difference with your GPS.
When this happens, Samsung will release software updates for your device. Click here to view steps showing you how to update your software.
Are you inside?
Signals can be blocked by buildings or large natural structures like hills or mountains. GPS works best when you are outside as your device will be able to pick up multiple signals more easily.
If you are in an area with a poor GPS signal, you can adjust your location settings to suit your needs, as your device uses a combination of Wi-Fi, GPS and mobile networks to determine your location.
Highly accurate settings will result in your device more accurately pin-pointing your location but will result in increased data usage and use more battery. A lower setting will be less accurate but save battery and mobile data. Click here to find out more about how to find where to optimise location services on your device.
Are you playing Pokémon Go and getting a 'signal not found' error?
The game requires that the Mock Location setting is turned off on Android phones. The Mock Locations setting can be found by turning on the Developer Options Menu. Click here to determine how to turn on the Developer Options Menu
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