What do I do if I lose connection during a data transfer to a Galaxy S5 via Smart Switch?

What do I do if I lose connection during a data transfer to a Galaxy S5 via Smart Switch?

Q: When I try to connect my old device and my Galaxy S5 to transfer data through Smart Switch Mobile the connection is sometimes lost and data transmission fails. What should I do?  

Generally for the connection to be successful place the devices close together (approx 20 cm apart), open the application in both devices and tap the Connect button on only one of the devices.


But, because Smart Switch Mobile uses high frequency audio to establish a connection between devices, you should keep in mind the points below:

 
For connection between the devices the Wi-Fi MAC address is transferred using high frequency audio via the speaker of the old device into the microphone of the new device.

Consequently, if the speaker of the old device is covered or blocked by your hand or an object the audio signal required for connection purposes may be diminished and the connection will be lost. Also please ensure that the speaker is not covered and that it's facing the Galaxy S5's microphone.

 

If you are still having difficulty or are unable to connect between devices or often disconnected via Smart Switch Mobile,
please see further advice below:

1. Try to transfer / use SMART SWITCH for Mobile in a quiet area away from noise.
2. Tap the Transfer button only on the old device.

You may not be able to connect if the application is not open or the button is not tapped on one of the devices, or if a pair of earphones or a Bluetooth headset is connected to the device.

If you are looking to switch from a non-Samsung device to a supported Samsung device then please use the
Smart Switch PC software tool. For more information please visit http://www.samsung.com/smartswitch.

 


 

 We’re here to help you get started with your new phone.  Visit www.samsung.com/uk/smart-switch for a selection of how to videos or to get in touch with our dedicated helpline for set up and switching queries.

 


 

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