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Downloads & ManualsExpand

CE DoC

0.12 MB, pdf, ENGLISH

18 Nov, 2014

Other Manuals

Firmware

  • Upgrade File(USB type)

    All OS, 437.73 MB, zip, ENGLISH

    Version : 1108.2

    12 Feb, 2015 tooltipbox

    Close tooltip pop-up
    < Firmware update>

    Ver.1106.3 Oct. 1. 2014

    Ver.1105.7 July. 29. 2014

    Ver.1104.1 June. 11. 2014

    Ver.1103.0 May. 28. 2014

    Ver.1102.2 May. 8. 2014

    Ver.1101.6 Apr. 16. 2014

    Ver.1100.4 Mar. 20. 2014
    Upgrade guide

    All OS, 0.04 MB, pdf, ENGLISH

    Version : 1.0

    20 Mar, 2014

Ask the Community

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  • hinzkuntz 7 months ago

    Is there a remote-app for this player in the Google Play-Store?

    Describe the issue

    Answers

    kuko wontz 2 months ago

    Ok, there is an app... And what is the name of this 3rd party app? I find nothing useful on Playstore

    Describe the issue

    janwess 7 months ago

    Which is the appropriate android remote-app for the BD-H6500?

    Describe the issue

    Samsung E-Support 7 months ago

    Hi, Yes there is an app on the play store that allows you to control your Blu-ray player. Please note that as this is a third party application, we cannot guarantee that it will work. Hope this helps.

    Describe the issue

  • Fernar 9 months ago

    In all the marketing documentation, it indicates that along with 4OD, ITV Player and 5 Demand, BBCi player is also available... but I cant see BBCi player to download

    Describe the issue

    Answers

    Bill 1 months ago

    BBC iPlayer is now a standard part of the system -- should be under recommended apps. If you dont have it, try doing a reinstall and once you connect it to the wifi/wired network, it will download and install all the recommended apps.

    Describe the issue

  • Anna 7 months ago

    whether it reads files larger than 4GiB or not.

    Describe the issue

    Answers

    Samsung E-Support 7 months ago

    Hi Anna, I'm afraid that the NTFS files are not currently supported, please check out this link to view the file types that are supported http://www.samsung.com/uk/consumer/tv-audio-video/blu-ray-players/blu-ray-players/BD-H6500/XU. Hope this helps.

    Describe the issue

  • themaestro023 7 months ago

    3D Blu-ray player refuses to play 3D movies! Starts then freeze frames. Counter keeps counting but when buttons on remote pressed it says Disc not supported. Whats the point in having this then? (Latest firmware installed, 1105). Has never played a 3D movie since I bought it in April.

    Describe the issue

    Answers

    Samsung E-Support 7 months ago

    Hi, Have you connected your 3D Blu-ray player to a 3D TV? You could check your connections and make sure you have a HDMI lead connected to the HDMI OUT port on the back of your Blu-ray player. Have you changed the settings to play a 3D Blu-ray? You can do this by; Pressing Menu> Picture> 3D settings. Hope this helps.

    Describe the issue

  • 1 Answers

    MKV Files

    Neil 7 months ago

    MKV files dont seem to be playing on my device.

    Describe the issue

    Answers

    Samsung E-Support 7 months ago

    Hi Neil, Is your firmware up to date on your Blu-ray player? You can check this by: Pressing the Menu button> Support> Contact Samsung. The latest firmware is 1105.7. Please check out this link to download this http://www.samsung.com/uk/consumer/tv-audio-video/blu-ray-players/blu-ray-players/BD-H6500/XU. I have also included the link on how to do this http://downloadcenter.samsung.com/content/FM/201403/20140320111612437/USB_Upgrade_[BD-H6500].pdf. Hope this helps.

    Describe the issue

  • jeff brownlow 6 months ago

    i have purchased a bd-h6500 bluray play and wanted to link the remote control to use on my lg tv its normally done by holding buttons in and using codes can it be done.

    Describe the issue

    Answers

    Jessica Thomas 6 months ago

    Hi Jeff, I'm afraid only Samsung remote controls with Samsung products. I would advise that you buy a universal remote to link both devices. Hope this helps.

    Describe the issue

  • Beaufort 4 months ago

    Screensaver keeps activating after a few minutes of video playing with BBC iplayer. This problem appeared after a software update to firmware version 1106.3

    Describe the issue

    Answers

    Monk 3 months ago

    We own four Samsung BD-H6500 Blu-ray players in my extended family. Each of them are running the latest firmware 1107. Three of these players are connected to non-Samsung TVs, one is connected to a F series Samsung TV. After 10 minutes of video play using BBC iPlayer the Samsung Screensaver becomes active on the Blu-ray player. This only occurs on the Blu-ray player attached to a Samsung TV. Blu-ray players attached to TVs of other brands do not have this problem. Samsung, please make an effort to fix this issue.

    Describe the issue

  • Bill 1 months ago

    Whenever I play BBC iPlayer for about 10 minutes the Samsung screensaver appears. I am using a Sony TV so I know it is the Blu-ray player that does this. No other apps affected so far. What can I do to disable the screensaver?

    Describe the issue

    Answers

    Samsung E-support 1 months ago

    Hi Bill, Sounds like something has gone wrong here. There are a number of things you could try; 1. Have you tried resetting the Smart Hub, go to: Settings > Reset Smart Hub. 2. Update the software; Go to Settings > Support > Software Update 3. Reset all Settings; Settings > Support > Reset. If this doesn't help, then I feel it would be beneficial for the AV team to look into this further. You can contact them on, 0330 726 7864. Hope this helps.

    Describe the issue

  • Crosby 3 months ago

    I have the player connected to an F7000 TV. This TV passes through Dolby Digital from my XBOX to my Sonos via the optical out. However, it seems the H6500 player only sends PCM down the HDMI. How can I get it to send Dolby Digital? I have selected Dolby in the sound menu, but I believe it is thte HDMI handshake that is broken. On the XBOX I have to disable EDID to get it to work. Is there a similar way to get it to ignore EDI?

    Describe the issue

    Answers

    Samsung E-support 3 months ago

    Hi Crosby, Using a digital Optical cable (not supplied), connect the OPTICAL DIGITAL AUDIO OUT jack on the product to the DIGITAL OPTICAL IN jack of the receiver. You will hear sound only through the front two speakers with Digital Output set to PCM. Be sure to select the correct Digital Output or you will hear no sound or just loud noise. Make sure the content you are viewing has Dolby Digital sound. If you are still having trouble, please contact our AV technical support on 0330 726 7864. Hope this helps.

    Describe the issue

  • drew 10 months ago

    dvd player had been working before disconnecting and moving to a different position in room now showing disc not supported when trying to play dvd

    Describe the issue

    Answers

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