• Useful Software

    Samsung Kies

    Samsung Kies connects your mobile phone to your PC, making it easier for you to synchronize data between devices and find new apps.

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    Samsung KiesSamsung Kies
  • Useful Software

    Support Upgrade

    An easy way to upgrade to the latest software available for your mobile phone, and enjoy improved functionality and other enhancements.

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    Support Upgrade
  • Useful Software

    S Note

    You can use your PC to efficiently manage all the notes you wrote on your mobile device using S Note.

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    S Note
  • Useful Software

    Find my Mobile

    Protect your personal information and recover a lost phone. Find my Mobile lets you control and track your mobile remotely.

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    Find my Mobile

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Downloads & ManualsExpand

User Manual

6.43 MB, pdf, ENGLISH(DTM)

4 Dec, 2012

Other Manuals

  • User Manual

    5.89 MB, pdf, ENGLISH(Europe)

    13 Nov, 2012

    Safety Guide

    15.76 MB, pdf, DUTCH(T-Mobile), ENGLISH(DTM), ENGLISH(Europe), GERMAN(DTM), GREEK(Cosmote), PORTUGUESE(European), BULGARIAN, CROATIAN, CZECH, DANISH, DUTCH, FINNISH, FRENCH, FRENCH(FRANCE), GERMAN, GREEK, HUNGARIAN, ITALIAN, KAZAKH, LATVIAN, LITHUANIAN, MACEDONIAN, NORWEGIAN, POLISH, PORTUGUESE, ROMANIAN, RUSSIAN, SERBIAN, SLOVAK, SLOVENIAN, SPANISH, SWEDISH, UKRAINIAN, UZBEK

    13 Nov, 2012

    Quick Guide

    1.12 MB, pdf, ENGLISH(Europe)

    18 Oct, 2012

Software

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  •  1 years ago

    My New Galaxy S3 mini (GT-18190N) has developed an intermittent fault. It sometimes appears as if the Power button is partially pressed, when I try to close the screen my phone will then turn off.

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi We would advise that you take the handset back to the retailer (if purchased within the past 28 days). If the phone was purchased over 28 days then you will need to contact our Galaxy Support team on 0330 7267864. Thanks.

    Describe the issue

  •  1 years ago

    hey guys. when i am on wifi my phone tells me when i got a tweet, a facebook message, email etc. however, whenever i am on my mobile data it doesnt tell me any of this, it only tells me about texts, calls, whatsapp messages and those kind. also when i am not on wifi i am not able to download apps or games from the playstore. it just has a loading bar when you pull down the notifications bar at the top. i have done some tests with this downloading problem and if i start downloading on wifi, it works, then if i turn wifi off during the download it stops then when i turn it on again it resumes. please help, i have had this problem for a while Ravi p.s i have not restricted any of these apps

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, Can you please check if there are available updates for the applications in question via the Google Play Store. It would also appear that the 3G service on your device only works intermittently in which case we would adivse that you contact your network provider. Thanks

    Describe the issue

  •  1 years ago

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, Please contact our mobile support team on 03307267864 local rate to clarify this issue. Thanks

    Describe the issue

  •  1 years ago

    This is my second SIII Mini. The first one ended up being faulty, so I took it back and got it swapped for a new Mini, but the my first Mini updated to 4.1.2 straight away... My new one says that the latest software updates are installed even though I'm running Jelly Bean 4.1.1 Extra info: My phone is locked to the o2 network. It's not rooted, nor have I tried to modify it in any way. I just took it out the box, and set it up. I have factory reset the phone several times to no avail. I see there are plenty of tutorials online to manually download 4.1.2, but most of them require that the phone be unlocked (a task that I don't really want to do). Any help would be appreciated, because, as sufficient as 4.1.1 is, I can notice the improvements on 4.1.2

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, If you cannot upgrade your firmware over the air you may want to try upgrading it through Kies. I have provided the link for this software below; http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP If this also says the firmware is up to date, you can visit a local service centre and have it updated. Find you closest one by selecting the link provided; http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION Thanks.

    Describe the issue

  •  1 years ago

    When I connect them both the computer is asking for the phones network key. I dont know where to find this, I have checked all documentation and cant find it anywhere

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, To obtain the Android pass key, please go to Settings > More settings > Tethering and portable hotspot > Portable Wi-Fi hotspot. In the instructions under 'How to connect to other devices' you will find the Android pass key. Thanks

    Describe the issue

  •  1 years ago

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi Doug, Hold your finger on the contacts name and remove from reject list. Thanks

    Describe the issue

  •  11 months ago

    Describe the issue

    Answers

    Samsung E-Support 11 months ago

    Hi, Yes, you are required to have an internet connection in order to use S-Voice. Thanks

    Describe the issue

  •  10 months ago

    Describe the issue

    Answers

    Samsung E-Support 10 months ago

    Hi, You can use our Samsung Kies program to back up data on your phone/tablet to your PC. Please follow the link to the Kies download page on our website, http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP Thanks

    Describe the issue

  • Balloon1 9 months ago

    The screen of my phone no longer displays that I have received a text message

    Describe the issue

    Answers

    Samsung E-Support 9 months ago

    Hi, It is most likely a minor software confliction that is causing this issue to occur. These minor software issues can easily be resolved by performing a factory reset on your device. Instructions on how to perform a reset on your device can be found on the following link; http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=871836&cdsite=uk&status= Thanks

    Describe the issue

  • anniegetyourgun 9 months ago

    cant send a message or make a voice call but able to receive

    Describe the issue

    Answers

    Samsung E-Support 9 months ago

    Hi, Please firstly get in touch with your network provider to check whether there are any issues on their part regarding this. Thanks 04/07/2014 09:57:15 CDT (tp-newry) Hi, Please firstly get in touch with your network provider to check whether there are any issues on their part regarding this. Thanks

    Describe the issue

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