• Useful Software

    Samsung Kies

    Samsung Kies connects your mobile phone to your PC, making it easier for you to synchronize data between devices and find new apps.

    Read More

    Samsung KiesSamsung Kies
  • Useful Software

    Support Upgrade

    An easy way to upgrade to the latest software available for your mobile phone, and enjoy improved functionality and other enhancements.

    Read More

    Support Upgrade
  • Useful Software

    S Note

    You can use your PC to efficiently manage all the notes you wrote on your mobile device using S Note.

    Read More

    S Note
  • Useful Software

    Find my Mobile

    Protect your personal information and recover a lost phone. Find my Mobile lets you control and track your mobile remotely.

    Read More

    Find my Mobile

Filter by

Sort By

Type

  • Video How-to Guides
  • How-to Guides
  • Troubleshooting
  • FAQs
  • Close

Topics

Sorry, no results were found.

Downloads & ManualsExpand

User Manual

2.22 MB, pdf, ENGLISH

17 Dec, 2010

Software

Ask the Community

Browse questions and answers, answer one yourself, or 

search
  • Tara 3 years ago

    Describe the issue

    Answers

    Customer Support 3 years ago

    Hi there. Unfortunately I regret to inform you that this is not possible without other hardware and legal permissions.

    Describe the issue

  • 1 Answers

    Bluetooth issue

    dudleian 2 years ago

    If I want to transfer pictures I do not get the option to send via bluetooth, I can only receive from another bluetooth device

    Describe the issue

    Answers

    Samsung Service 2 years ago

    Sorry to hear you are having problems sending files via Bluetooth. Can you please ensure that you are paired with the other device and then do the following: 1. Select the file or item from one of your phone’s applications that you want to send. 2. Select Send via or Send URL via → Bluetooth or select More → Send namecard via → Bluetooth. For further details please check page 50 of your user manual, available online here: http://downloadcenter.samsung.com/content/UM/201012/20101217135800687/GT-S3650_UM_Open_Eng_Rev.2.4_101201.pdf

    Describe the issue

  • wallonb 2 years ago

    Describe the issue

    Answers

    Samsung Service 2 years ago

    Hi Wallon. If your phone is locked to a specific network, we would kindly ask that you contact that network provider who will be able to unlock your device, generally a charge would be applicable. We hope you get this unlocked soon.

    Describe the issue

  • IrenePolly 2 years ago

    Describe the issue

    Answers

    Samsung Service 2 years ago

    Hi Irene. Why not try our New PC software, which should allow this function. Available to download now here: http://www.samsung.com/uk/support/mobilesoftwaremanual/mobilesoftwaremanual.html#policy2 If you encounter any issues, give us a shout.

    Describe the issue

  • georgi 2 years ago

    Describe the issue

    Answers

    Samsung Service 2 years ago

    Hi, Unfortunately this phone does not support this feature.

    Describe the issue

  • purple painter 1 years ago

    Many companies now use the choice technique when you first ring them. I have been unable to make this type of call because I don't know how to access the keyboard.

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi Purple Painter, When on a call, take the handset away from your face and press the keypad button to get access to keypad. Thanks.

    Describe the issue

  •  1 years ago

    When my phone rebooted a black box with a blue outline come up with a UPLOAD data to PC option but i can't do anything to fix the problem so please help.

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, Please download PC studio and connect your phone to your computer to see if this fixes the issue. Thanks.

    Describe the issue

  • 1 Answers

    deleting data

    henerrsss 1 years ago

    How to i delete all of the data on my phone if i have forgotten the passwodeb?

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi Hererrsss, It won't be possible to clear any data if you cannot access the phone due to not knowing the passcode, therefore we would recommend that you contact your nearest Samsung service centre with your proof of purchase who will then be able to unlock the device for you. You can find your nearest service centre here; http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION Thanks.

    Describe the issue

  • RichK 1 years ago

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi RichK, You will need to contact our colleagues at Samsung USA on this one. http://www.samsung.com/us/support should allow you to contact them. Thanks.

    Describe the issue

  •  1 years ago

    My Samsung genio touch hasnt been receiving, nor sending particular texts (If you can sort this out then great) however I am deciding to change phones but not allowing me to sync it. Used to be with Orange, now Giffgaff

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, You will need to check out the GiffGaff forums to get the correct settings for this phone or it may not work. Thanks.

    Describe the issue

Can't find what you need?

Email Support

Message us

Write to Us

Samsung Customer

Selectapost 38, Sheffield, S97 3FJ

Phone Support

UK - 0330 SAMSUNG (726 7864)
EIRE - 0818 717100
Monday - Saturday | 9am to 6pm
(including bank holidays)

More Contact Options

Ask a New Question

My Question

You must enter a question.

Example: What accessories go with this?

More Details

Category

My Information

Enter your user name

You must enter an email address.

Questions & Answers are typically posted within 24 hours, pending approval.

Ask a New Question

Question Preview

A notification will be sent to when an answer is posted.

Questions & Answers are typically posted within 24 hours, pending approval.

Ask a New Question

Thank You!

Questions & Answers are typically posted within 24 hours, pending approval.

Answer This Question

My Answer

Details *

You must enter an answer.

My Information

Enter your user name

You must enter an email address.

Questions & Answers are typically posted within 24 hours, pending approval.

Answer This Question

Answer Preview

notification will be sent to

Questions & Answers are typically posted within 24 hours, pending approval.

Answer This Question

Thank You!

Help us answer questions from the community.

    Questions & Answers are typically posted within 24 hours, pending approval.

    Your feedback has been removed. Thank you!
    You have successfully submitted feedback for this question.
    Thank you!
    You have successfully submitted feedback for this answer.

    Close

    Active since :

    Through:

    My Contributions

    Reviews, Questions, Answers, Stories

    Good Bad best Answers

    See all by

    Close