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Downloads & ManualsExpand

User Manual

2.66 MB, pdf, ENGLISH

16 Jan, 2012

Software

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  •  7 months ago

    I cannot use the tethering with my Windows Vista. I have correctly installed KIES, I am able to see in Device Manager that my phone "Samsung Mobile USC Remote NDIS Network Device" is correctly set up in the Network Adaptars; I also see the 'Red 8 (Red privada)' and 'Conexión de area local 6' as configuration for my phone; but I am not able to connect to the internet. In KIES I can only see the instructions of tethering for windows xp and 7. Ehere i can find instructions for windows vista? Thanks

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    Answers

    Samsung E-Support 7 months ago

    Hi, Instructions on how to do so are included in the link below; http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=967833&cdsite=uk&status= Thanks.

    Describe the issue

  • Peter 5 months ago

    Every thirty minutes my phone will alert me by ringing that I have some new e mails, how can I stop this from happening

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    Answers

    Samsung E-Support 5 months ago

    Hi Peter, You can turn off your email notifications by following these steps; Go to your Email app > Tap on the left hand menu key at the bottom of your handset > Select Settings > Tap on your email address > Ensure Email Notifications is not ticked. Thanks

    Describe the issue

  • lesley 1 months ago

    phone galaxy ace s5830i changed from tesco network

    Describe the issue

    Answers

    Samsung E-Support 1 months ago

    Hi Lesley, Please speak to your interent provider for more information on server settings. Hope this helps.

    Describe the issue

  • Claire 1 months ago

    When plugged in to charge, phone shows empty battery and warning symbol and doesnt charge

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    Answers

    Samsung E-Support 1 months ago

    Hi. Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it: http://www.samsung.com/uk/support/servicelocation/ Thanks.

    Describe the issue

  • apache 1 months ago

    Klies unable to connect to my phone error msg failed to retrieve device information rcently changed faulty sim card Virgin unable to solve 3rd party sotware downloads Klies has previously worked

    Describe the issue

    Answers

    Samsung E-Support 1 months ago

    Hi Apache, please check out this link to download Kies http://www.samsung.com/uk/support/usefulsoftware/KIES/. You should also make sure USB debugging is ticked on your phone by going to Settings > Applications > Departments > USB Debugging. Hope this helps.

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  • Rhiannon Tavender 4 weeks ago

    Describe the issue

    Answers

    Samsung E-Support 3 weeks ago

    Hi. I recommend trying a hard reset on your device, this will erase all data from the device and set it back to its default settings. You can do this by following these steps: - With the phone switched off, press and hold the Volume Up key and the Home key, then press and hold the Power key. At this point you should see the Android recovery screen. - Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key. - Scroll down to Yes, Delete User Data and select it. - Back on the first screen, scroll down to Wipe Cache Partition and select it. - Your factory reset is now complete. - Go to Reboot System Now to restart the phone. If this is unsuccessful then I advise that you contact your nearest service centre. Please visit the link below which will aid you in locating it: http://www.samsung.com/uk/support/servicelocation/ Thanks.

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  • Marcus26 3 months ago

    Describe the issue

    Answers

    Samsung E-Support 3 months ago

    Hi Marcus, Please try removing and re-adding your email account to your phone. Thanks

    Describe the issue

  • ian_cook_1 3 weeks ago

    I have rebooted my GT-S5830i and tried to restore it with Kies but it keeps on crashing because it wants to finish off a back-up that failed. Can I stop this auto back-up from attempting each time I reconnect the phone?

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    Answers

    Samsung E-Support 3 weeks ago

    Hi. The automatic back up option can be disabled by following these steps: Open Samsung KIES > Select Basic Information > Scroll down to Options > deselect the box next to Automatic back up when USB connection is established. To find out more about Samsung KIES please see the link below which provides helpful information and tutorials about the programme. http://www.samsung.com/uk/support/usefulsoftware/KIES/ I hope this helps.

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  • Doug Dixon 3 weeks ago

    When using my phone for internet ect, the unit turns off after around 6 mins. When I plug in to recharge the screen goes to 80% charged? Is this a fault with the battery? The phone is just over a year old.

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    Answers

    Samsung E-Support 3 weeks ago

    Hi Doug, Due to the nature of this issue, Please check out this link to find your nearest servcie centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.

    Describe the issue

  • Chrissy 3 weeks ago

    I can delete text messages but unable to delete any emails. I keep getting icon telling me no space on phone, so deleted lots of texts . When I go to emails I select the messages in the in box or the trash to delete, it tells me it has deleted them, finish with phone then when I go to use phone later my messages that I deleted are there again!!!

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    Answers

    Samsung E-Support 3 weeks ago

    Hi Chrissy, Have you got the latest software? You can check this by; Selecting apps> Sliding the screen to the right> Press settings> About phone. Your software version should be 2.2 (Froyo). If this does not work try reseting your by; Selecting apps> Slide screen to the left> Settings> Privacy> Factory data reset> Reset phone> Erase everything. Hope this helps.

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