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Downloads & ManualsExpand

User Manual

2.66 MB, pdf, ENGLISH

12 Apr, 2012

Other Manuals

Software

  • SAMSUNG Kies,PC Sync

    Win XP/Vista/Windows 7, 66.33 MB, exe, MULTI LANGUAGE

    Version : 2.5.3.13043_14_1

    29 Apr, 2013

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  •  1 years ago

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, Please ensure you have downloaded Samsung KIES which contains the drivers for your phone. You can download this software at the following link. http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP Thanks.

    Describe the issue

  • 1 Answers

    Kies

     1 years ago

    In common with many other users, the Kies software appears to be sadly lacking in performance. I have used the Troubleshoot prog so may times and still no USB connection and have reinstalled Kies. The PC knows something is in the USB port, but Kies just keeps spinning when trying to connect. Surely a techno giant as Samsung can get one of their smartphones to talk to a PC. At the moment they are a good recommendation for an iPhone. Unable to even extract jpegs except via WiFi and then it locks up after each transmission. As I said before, The Ace is a good advert for iPhone

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi Mike, Please uninstall KIES and all relevant drivers from your PC. Download the latest version from our website and install it. When this is installed please disconnect your PC from the internet and attach your phone. Let the drivers and software install. Open KIES and let the device connect. Reconnect to the internet and this should work fine. Thanks

    Describe the issue

  • 07970970677 8 months ago

    Describe the issue

    Answers

    Samsung E-Support 7 months ago

    Hi, SMS (text message) stands for 'Short Message Service', this means that this type of message can only be sent with a maximum of 160 characters. In order to send a message of over 160 characters the message needs to be converted into a MMS. Thanks.

    Describe the issue

  • bazza 179 5 months ago

    I want to change my email account in the Samsung account but I have forgot the password

    Describe the issue

    Answers

    Jessica Thomas 5 months ago

    Hi, Please check out this link and click 'forgotten password'. This will prompt you to enter some personal information and reset your password. https://my.eu.samsung.com/uk/login?returnURL=PuOmFBbUfDIgoapmxRBDCUquQqWGhntpRArTpshPdc. Hope this helps.

    Describe the issue

  • wrefordj 1 months ago

    I have installed Kies on Windows 8.1 but my Galaxy Ace CT-S5839i is not detected

    Describe the issue

    Answers

    Samsung E-Support 1 months ago

    Hi. I recommend trying the troubleshoot connection option on Samsung Kies. Ensure that you are operating on Samsung Kies and not Kies 3. To perform the “troubleshooting connection” please follow the steps below. 1. Disconnect the device from the computer and launch Samsung Kies. 2. Connect your device to the computer via USB cable. 3. Click "Troubleshoot connection error". You can also access this under “Tools”. 4. Kies is now initializing the connection. (The time of completion will vary depending on your computers performance.) 5. Click complete and use your device as normal with Samsung Kies. If you are connecting your device to the computer without Samsung Kies then please try these steps: 1. Remove all previously installed Samsung software or drivers. 2. Connect your device to the computer. 3. Allow the computer to detect the device and install the drivers. If the above steps haven’t rectified the problem try the process again, however using a different USB port on the computer. Also if possible, try the process with a new USB cable. I hope this helps.

    Describe the issue

  • gina 7 months ago

    my phone is 1 year old and has now started turning itself off. the screen goes black and is unresponsive. i have to press the power button to reactivate it.

    Describe the issue

    Answers

    Samsung E-Support 7 months ago

    Hi. Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it: http://www.samsung.com/uk/support/servicelocation/ Thanks.

    Describe the issue

  • David 5 months ago

    I want to transfer photos from my GT-S5839I Phone to a lenovo lap top. do I have to download an app to my computer to do this or to the phone and where would I find such an app?

    Describe the issue

    Answers

    Samsung Support 5 months ago

    Hi. I recommend downloading Samsung Kies on to your laptop. Please see the link below to find all of the information and tutorials on Samsung KIES: http://www.samsung.com/uk/support/usefulsoftware/KIES/ Ensure that you download Kies and not Kies 3. This is essential due to Kies 3 only supporting devices operating on android 4.3 and above. Once you have downloaded Samsung Kies, please follow the steps on page 88 onwards of the user manual provided in the link below. http://downloadcenter.samsung.com/content/UM/201205/20120530165215643/GT-S5839i_UM_TMO_Gingerbread_Eng_Rev.1.0_120510_Screen.pdf I hope this helps.

    Describe the issue

  •  1 years ago

    I have downloaded the latest version, installed the latest firmware but still get the ordinal 7426 warning ( why), . About every other screen the internal memory seem to disappear as do the jpegs in the memory. In summary I am not exactly impressed with this user hostile software. This was prompted by a search for a method of adding a longer notification tone. Even Vodafone in Cheltenham could mange such a (should be) simple task. Thank you Samsung, nice phone but not easy to drive. . The good news is that the touch screen keyboard is excellent but It makes me appreciate XP !!

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, This phone should work with KIES so I would suggest factory resetting the phone after backing up with KIES. Thanks.

    Describe the issue

  • cerise in tights 7 months ago

    my phone is a galaxy ace GT-S5839i what i have is a 2gb sd card what i need to know is how big an sd card my phone can support

    Describe the issue

    Answers

    Samsung E-Support 8 months ago

    Hi, The GT-S5839i can hold upto 32GB of external memory. Hope this helps.

    Describe the issue

  • Dutchwoman 8 months ago

    Describe the issue

    Answers

    Samsung E-support 8 months ago

    Hi, Have you tried looking through the Gallery? You can also view images whilst on the camera after taking the picture. A small preview of the picture appears in the bottom left of the screen. Hope this helps.

    Describe the issue

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