• Useful Software

    Samsung SMART Live Chat

    One-to-one support with one of our helpful advisors for smartphones, tablets & wearables.

    Read More

    Samsung Galaxy Live ChatSamsung Galaxy Live Chat
  • Useful Software

    Samsung Kies

    Samsung Kies connects your mobile phone to your PC, making it easier for you to synchronize data between devices and find new apps.

    Read More

    Samsung Kies
  • Useful Software

    S Note

    You can use your PC to efficiently manage all the notes you wrote on your mobile device using S Note.

    Read More

    S Note
  • Useful Software

    Find my Mobile

    Protect your personal information and recover a lost phone. Find my Mobile lets you control and track your mobile remotely.

    Read More

    Find my Mobile

Filter by

Sort By

Type

  • Video How-to Guides
  • How-to Guides
  • Troubleshooting
  • FAQs
  • Close

Topics

Sorry, no results were found.

Downloads & ManualsExpand

User Manual

8.27 MB, pdf, ENGLISH

24 Mar, 2014

Other Manuals

  • Safety Guide

    0.01MB, pdf, ENGLISH, DANISH, DUTCH, FINNISH, FRENCH, GERMAN, ITALIAN, NORWEGIAN, ROMANIAN, RUSSIAN, SLOVENIAN, SPANISH, SWEDISH, UKRAINIAN

    24 Mar, 2014

Ask the Community

Browse questions and answers, answer one yourself, or 

search
  • Alainpic 3 months ago

    When can I expect my 12.2 pro tablet to upgrade to lollipop please?

    Describe the issue

    Answers

    shinypurplefish 3 weeks ago

    Hi, has there been any further updates about Android 5.0 for the tab pro? Many thanks

    Describe the issue

    Samsung E-Support 2 months ago

    Hi. We currently have no information regarding the 5.0 Lollipop update on the Galaxy Tab Pro 12.2. Keep an eye on the Samsung website and social media pages for future software releases. Thanks.

    Describe the issue

  • Boabert 9 months ago

    samsung galaxy tab pro 12.2

    Describe the issue

    Answers

    Samsung E-support 9 months ago

    Hi, You can purchase accessories from 4mysamsung.co.uk. Hope this helps.

    Describe the issue

  • Robert B. 7 months ago

    Describe the issue

    Answers

    Samsung E-Support 6 months ago

    Hi Robert, I'm afraid that the Galaxy TabPRO does not come with the Air Command function. However this function is available with the Galaxy NotePRO. Hope this helps.

    Describe the issue

  • S Alexander 7 months ago

    How to get this VPN function operating? Internet connectivity works, internet provider active. VPN provider full paid up and active. The only device I cannot use the VPN function.

    Describe the issue

    Answers

    Samsung E-Support 7 months ago

    Hi, due to the nature of this enquiry, please contact your VPN provider to find out if it is compaitible with this device. Thank you.

    Describe the issue

  • Jack 6 months ago

    Hi, when i connect the Galaxy TabPro 12.2 to my PC it does not do anything and i cant access the files to add my documents and files to the device

    Describe the issue

    Answers

    Samsung E-Support 6 months ago

    Hi. I recommend downloading Samsung Kies 3 on to your PC. Please see the link below to find all of the information and tutorials on Samsung KIES: http://www.samsung.com/uk/support/usefulsoftware/KIES/ Once you have installed Samsung Kies 3 you can try and connect your device this way. If the connection isn't made you can try the troubleshoot connection option. To perform the “troubleshooting connection” please follow the steps below. 1. Disconnect the device from the computer and launch Samsung Kies. 2. Connect your device to the computer via USB cable. 3. Click "Troubleshoot connection error". You can also access this under “Tools”. 4. Kies is now initializing the connection. (The time of completion will vary depending on your computers performance.) 5. Click complete and connect your device to the computer. However if you are connecting your device to the computer without Samsung Kies 3 then please try these steps: 1. Remove all previously installed Samsung software or drivers. 2. Connect your device to the computer. 3. Allow the computer to detect the device and install the drivers. If the above steps haven’t rectified the problem try the process again, however using a different USB port on the computer. Also if possible, try the process with a new USB cable. I hope this helps.

    Describe the issue

  • new user 1 months ago

    Describe the issue

    Answers

  • calvin 3 months ago

    Describe the issue

    Answers

  • Sallermas 2 days ago

    Lollipop lollipop where is our lollipop?

    Describe the issue

    Answers

Can't find what you need?

Email Support

Message us

Write to Us

Samsung Customer

Selectapost 38, Sheffield, S97 3FJ

Phone Support

UK - 0330 SAMSUNG (726 7864)
EIRE - 0818 717100
Monday - Saturday | 9am to 6pm
(including bank holidays)

More Contact Options

Ask a New Question

My Question

You must enter a question.

Example: What accessories go with this?

More Details

Category

My Information

Enter your user name

You must enter an email address.

Questions & Answers are typically posted within 24 hours, pending approval.

Ask a New Question

Question Preview

A notification will be sent to when an answer is posted.

Questions & Answers are typically posted within 24 hours, pending approval.

Ask a New Question

Thank You!

Questions & Answers are typically posted within 24 hours, pending approval.

Answer This Question

My Answer

Details *

You must enter an answer.

My Information

Enter your user name

You must enter an email address.

Questions & Answers are typically posted within 24 hours, pending approval.

Answer This Question

Answer Preview

notification will be sent to

Questions & Answers are typically posted within 24 hours, pending approval.

Answer This Question

Thank You!

Help us answer questions from the community.

    Questions & Answers are typically posted within 24 hours, pending approval.

    Your feedback has been removed. Thank you!
    You have successfully submitted feedback for this question.
    Thank you!
    You have successfully submitted feedback for this answer.

    Close

    Active since :

    Through:

    My Contributions

    Reviews, Questions, Answers, Stories

    Good Bad best Answers

    See all by

    Close