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  • [Support News] Windows XP Support

    On the 8th Apri 2014, Microsoft will cease offering support for PCs and laptops operating Windows XP. This will include technical support and automatic updates. During the period of the support ceasing, users will be alerted by a pop up on a regular basis, reminding them of the ending of the support.

    Apr 03, 2014

  • [Support News] ITV Player Maintenance

    The ITV Player app on Smart Hub will be down for maintenance on Saturday 1st February between 0:01am and 9:00am. For any further information please contact the developer of the app.

    Jan 30, 2014

  • [Support News] Samsung Cyber Service

    We are currently experiencing technical difficulties with Samsung Cyber Service and we are working hard on trying to resolve all issues. If you are currently having difficulties using this service, please call our Techncial Support team on 0330 7267864 (0330 numbers are included in your free usage if eligible...

    Jan 14, 2014

  • [Support News] ATIV Help App

    ATIV Help, the smartphone app for Samsung PC users. The videos within ATIV Help will assist in resolving any questions that you may have on your Samsung PC. To download the app from the Google Play Store please click here

    Jan 07, 2014

  • [Support News] Extended Warranty Page Outage

    During the hours of 4pm to 7pm on Saturday 21st December 2013, the Extended Warranty Pages will be unavailable due to server maintenance. We apologise for any inconveince that is may cause.

    Dec 20, 2013

  • [Support News] Samsung Remote Service

    Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product. Samsung Remote Service allows you to llow the steps of the technician helping you on-screen. It offers one-to-one support on your Samsung...

    Dec 12, 2013

  • [Support News] Get Started with your Samsung Smartphone

    Along with our Get Started pages for the Galaxy S4 and Galaxy Note 3, we have launched a further 12 Get Started pages for the following devices in our Galaxy range; Ace Fame Gear Note Note II Note 8 Note 10.1 Mega SIII (Android v.4.0.4) SIII (Android v.4.1.x) SIII Mini S4 Active S4 Mini To Get Started with ...

    Dec 12, 2013

  • [Support News] Get Started with Galaxy Note 3

    Just bought a Galaxy Note 3? Our new Get Started tool can help you set up your phone straight out of the box, using clear instructions and an interactive phone. >Click here to Get Started...

    Dec 12, 2013

  • [Support News] Windows 8.1 Update - Release 17th October 2013

    The hotly anticipated Windows 8.1 update will be released today around 12noon, on all Windows 8 operating machines. The Windows 8.1 update is not a brand new operating system, but an enhancement of the current Windows 8 system. If you currently have Windows OS 7, Vista or XP you will not be able to install ...

    Oct 17, 2013

  • [Support News] Smart Hub Maintenance

    During the hours of 2am to 12noon BST on 15th October 2013, there will be planned maintenance work on the Samsung Smart Hub servers. Customers with C, D, and E range TV’s that have the Smart Hub feature will not be able to access it during the maintenance period. Customers with F range TV's will have access...

    Oct 14, 2013