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  • [Support News] BBC iPlayer App on H Series TV and AV products

    BBC i-Player is currently pending Certification by the BBC and will be released in due course. We cannot give an exact time frame for the App to appear but hope that it will be soon. Whilst it is regrettable that we did not release BBC i-Player at launch, everything is being done by Samsung to expedite the ...

    Jun 09, 2014

  • [Support Alert] Safe Battery Use

    If your mobile phone battery is damaged, for example if it is dented, we recommend that you stop using it immediately and replace it with a Samsung genuine battery. If a damaged battery is used, this may affect performance of the battery and in some cases cause damage or injury through overheating, fire or ...

    May 13, 2014

  • [Support News] Windows XP Support

    On the 8th Apri 2014, Microsoft will cease offering support for PCs and laptops operating Windows XP. This will include technical support and automatic updates. During the period of the support ceasing, users will be alerted by a pop up on a regular basis, reminding them of the ending of the support.

    Apr 03, 2014

  • [Support News] ITV Player Maintenance

    The ITV Player app on Smart Hub will be down for maintenance on Saturday 1st February between 0:01am and 9:00am. For any further information please contact the developer of the app.

    Jan 30, 2014

  • [Support News] Samsung Cyber Service

    We are currently experiencing technical difficulties with Samsung Cyber Service and we are working hard on trying to resolve all issues. If you are currently having difficulties using this service, please call our Techncial Support team on 0330 7267864 (0330 numbers are included in your free usage if eligible...

    Jan 14, 2014

  • [Support News] ATIV Help App

    ATIV Help, the smartphone app for Samsung PC users. The videos within ATIV Help will assist in resolving any questions that you may have on your Samsung PC. To download the app from the Google Play Store please click here

    Jan 07, 2014

  • [Support News] Extended Warranty Page Outage

    During the hours of 4pm to 7pm on Saturday 21st December 2013, the Extended Warranty Pages will be unavailable due to server maintenance. We apologise for any inconveince that is may cause.

    Dec 20, 2013

  • [Support News] Samsung Remote Service

    Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product. Samsung Remote Service allows you to llow the steps of the technician helping you on-screen. It offers one-to-one support on your Samsung...

    Dec 12, 2013

  • [Support News] Get Started with your Samsung Smartphone

    Along with our Get Started pages for the Galaxy S4 and Galaxy Note 3, we have launched a further 12 Get Started pages for the following devices in our Galaxy range; Ace Fame Gear Note Note II Note 8 Note 10.1 Mega SIII (Android v.4.0.4) SIII (Android v.4.1.x) SIII Mini S4 Active S4 Mini To Get Started with ...

    Dec 12, 2013

  • [Support News] Get Started with Galaxy Note 3

    Just bought a Galaxy Note 3? Our new Get Started tool can help you set up your phone straight out of the box, using clear instructions and an interactive phone. >Click here to Get Started...

    Dec 12, 2013