My remote control isn't working

My remote control isn't working

Remote Control Troubleshooting

Follow the below steps to troubleshoot issues with your remote control. 

Batteries

Depleted or incorrectly inserted batteries are the most common reasons for remotes not working. Start by replacing the batteries in your remote control with new ones.
 
Still not working?
 
Are they inserted correctly? Check that the + and - on your batteries correspond to the + and - in the battery slots in the remote.

Pairing (connecting) your Smart Remote

When you turn on your TV for the first time, your Samsung Smart Remote should pair to your TV automatically.
 
However, if it is not connecting, you can pair it manually. The pairing method will differ slightly depending on which remote you are using.
  
What does your remote look like? Click on the picture of your remote to open a link showing you how to pair this remote to your TV.
 
Don't see it? It may not be a Smart Remote. Continue troubleshooting below.

My remote control isn't working

Checking the infrared remote and sensor

1 Check the IR on your remote using a digital camera

You can check to see if the infrared (IR) on your remote is working by using a digital camera (including the digital camera on your phone)
 
Turn your camera on then, aim the remote at the lens of the camera. This should be from fairly close.
 
Press a button on remote, and check the image on the screen of your camera. You should be able to see the infrared eye light up or flash if your remote is sending a signal. 

2 Is there anything blocking the sensor?

If the IR is working, there could be a problem with the sensor on your TV.  Firstly, check that there is nothing blocking the sensor - like a DVD player or set top box. 

3 Do you have another remote that works on your TV?

If you have another remote that works on your TV, use this to check whether the problem is with the remote or the TV.

4 Turn it off and on again

Remove the batteries from the remote for at least twenty seconds then press the power button on the (empty) remote, then replace the batteries. 
 
Switch the TV itself off and on again. 

5 Do you have IR earphones?

If you have earphones that you use with the TV, these often use IR technology. Plug your earphones into the jack, then remove them. If there are problems, this might reset it.

Still not working?

Content Satisfaction Survey

  • Q1
  • Q2
  • Q3

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us, 9am-9pm, 7 days a week.

Facebook Messenger

We are here to chat, 9am-9pm, 7 days a week.

Monday-Friday: 8am to 8pm
Saturday: 9am to 6pm
Sunday: Closed
SmartThings Monday to Friday : 9am-5:30pm

Email

We'll respond within 24 hours of your request.

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung

Call

0330 726 7864General Support

Monday-Friday: 8am-8pm
Saturday: 9am-6pm

0330 726 7467Samsung Shop

For new and existing orders.
Monday-Friday: 8am-8pm
Saturday: 9am-6pm

B2B Support

Monday to Friday : 9am-6pm

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Face-to-face support

Contact Us