Samsung Product Warranty Information

Warranty Information

For peace of mind we offer a manufacturer’s warranty on all our products.
If you need to claim against the warranty, please contact us and we’ll guide you through the process.
Below you’ll find an overview of what’s covered in your warranty, links to register your products and your current registered products.
We recommend registering your product with us, so that we can help you as quickly and efficiently as possible.

Warranty Information

What is covered in your warranty

MOBILE DEVICE

  • Smartphone
    • Warranty Period 24 Months
    • Type of Warranty Services Offered Repair is completed in a Samsung Support Centre, Samsung Experience Store, through an authorised partner or by contacting Samsung where we can arrange a courier to pick up and return your device
    • Additional information Ensure your device is running the latest software update and backup your device before a repair. Search online for how to do this or contact us and we will show you how.
  • Tablet
    • Warranty Period 24 Months
    • Type of Warranty Services Offered Repair is completed in a Samsung Support Centre, Samsung Experience Store, through an authorised partner or by contacting Samsung where we can arrange a courier to pick up and return your device
    • Additional information Ensure your device is running the latest software update and backup your device before a repair. Search online for how to do this or contact us and we will show you how.
  • Charger
    • Warranty Period 12 Months
    • How valid warranty claims are handled Exchange accessory via post. Contact us to find out how
  • Battery
    • Warranty Period 12 Months
    • How valid warranty claims are handled Contact us or visit your nearest Samsung Support Centre or Samsung Experience Store
  • Earphones
    • Warranty Period 6 Months
    • How valid warranty claims are handled Exchange accessory via post. Contact us to find out how

TV & AV

  • TV (Screen Size 32" or less)
    • Warranty Period 12 Months
    • Type of Warranty Services Offered Please find an authorised support centre from the Face-to-Face Support option on the Support homepage
  • TV (Screen Size 37" or over)
    • Warranty Period 12 Months
    • Type of Warranty Services Offered In your home by an authorised engineer
  • DVD / VCR
    • Warranty Period 12 Months
    • Type of Warranty Services Offered Please find an authorised support centre from the Face-to-Face Support option on the Support homepage
  • Blu-ray
    • Warranty Period 12 Months
    • Type of Warranty Services Offered Please find an authorised support centre from the Face-to-Face Support option on the Support homepage
  • Home cinema
    • Warranty Period 12 Months
    • Type of Warranty Services Offered Please find an authorised support centre from the Face-to-Face Support option on the Support homepage
  • MP3
    • Warranty Period 12 Months
    • Type of Warranty Services Offered Please contact us and we will arrange return via post
  • Accessories
    • Warranty Period 12 Months
    • Type of Warranty Services Offered Please find an authorised support centre from the Face-to-Face Support option on the Support homepage

HOME APPLIANCES

  • Refrigerator
    • Warranty Period 24 Months
    • Type of Warranty Services Offered In your home by an authorised engineer
    • Additional information 10 years parts only warranty on Digital Inverter Compressor
  • Wine Cooler
    • Warranty Period 24 Months
    • Type of Warranty Services Offered In your home by an authorised engineer
  • Washing Machine
    • Warranty Period 24 Months
    • Type of Warranty Services Offered In your home by an authorised engineer
    • Additional information 10 years parts only warranty on Digital Inverter Motor
  • Washer Dryer
    • Warranty Period 24 Months
    • Type of Warranty Services Offered In your home by an authorised engineer
    • Additional information 10 years parts only warranty on Digital Inverter Motor
  • Microwave
    • Warranty Period 12 Months
    • Type of Warranty Services Offered In your home by an authorised engineer
  • Oven
    • Warranty Period 24 Months
    • Type of Warranty Services Offered In your home by an authorised engineer
  • Hob
    • Warranty Period 24 Months
    • Type of Warranty Services Offered In your home by an authorised engineer
  • Cooker hood
    • Warranty Period 12 Months
    • Type of Warranty Services Offered In your home by an authorised engineer
  • Robotic Vacuum Cleaners
    • Warranty Period 24 Months
    • Type of Warranty Services Offered In your home by an authorised engineer
  • Vacuum Cleaners
    • Warranty Period 12 Months
    • Type of Warranty Services Offered Pick Up from your home and return following repair by an authorised service agent
  • Dishwashers
    • Warranty Period 12 Months
    • Type of Warranty Services Offered In your home by an authorised engineer

PC & OFFICE

  • Large Format Display
    • Warranty Period 36 Months
    • How valid warranty claims are handled Please contact us and we will determine whether to visit you in home or pick up the product through a courier
  • Set Back Box - SBB
    • Warranty Period 36 Months
    • How valid warranty claims are handled Please contact us and we will determine whether to visit you in home or pick up the product through a courier
    • Additional information Ensure your device is running the latest software update and backup your device before a repair. Search how to do this on the Support section of the website or contact us and we'll show you how
  • Monitor (for consumers)
    • Warranty Period 24 Months
    • How valid warranty claims are handled Please contact us and we will pick up the product through a courier
  • Monitor (for business)
    • Warranty Period 36 Months
    • How valid warranty claims are handled Please contact us and we will pick up the product through a courier
  • Hospitality TV
    • Warranty Period 24 Months
    • How valid warranty claims are handled Please contact us and we will determine whether to visit you in home or pick up the product through a courier
    • Additional information Ensure your device is running the latest software update and backup your device before a repair. Search how to do this on the Support section of the website or contact us and we'll show you how
  • Cloud Products
    • Warranty Period 36 Months
    • How valid warranty claims are handled Please contact us and we will determine whether to visit you in home or pick up the product through a courier
    • Additional information Ensure your device is running the latest software update and backup your device before a repair. Search how to do this on the Support section of the website or contact us and we'll show you how
  • Note PC
    • Warranty Period 12 Months
    • How valid warranty claims are handled Please contact us and we will pick up the product through a courier
    • Additional information Ensure your device is running the latest software update and backup your device before a repair. Search how to do this on the Support section of the website or contact us and we'll show you how
  • In-box accessories
    • Warranty Period 12 Months
    • How valid warranty claims are handled Please contact us and we will pick up the product through a courier
    • Additional information If bundled with device at point of sale
  • Accessories
    • Warranty Period 12 Months
    • How valid warranty claims are handled Please return the product to the retailer you bought it from
    • Additional information If sold separately

CAMERA & CAMCORDER

  • Camera
    • Warranty Period 12 Months
    • How valid warranty claims are handled Please contact us and we will pick up the product through a courier
  • Camcorder
    • Warranty Period 12 Months
    • How valid warranty claims are handled Please contact us and we will pick up the product through a courier

STORAGE

  • Hard disc drive
    • Warranty Period 24 Months
    • Where can I get support? Contact https://www.seagate.com/gb/en for help
  • Optical disc drive
    • Warranty Period 24 Months
    • Where can I get support? Contact samsungmemory@hanaro.eu or 00800-8010-8011 for help
  • Memory card
    • Warranty Period 5 Years
    • Information Warranty period varies by model, with 5 years as standard and selected models up to 10 years. Refer to your sales documentation for further detail.
    • Where can I get support? Contact your retailer for further support
  • SSD
    • Warranty Period 24 Months
    • Where can I get support? Contact samsungmemory@hanaro.eu or 00800-8010-8011 for help

Warranty Policy

The warranty card and warranty information included with the product provides details of the warranty for the product and the associated terms and conditions.


The information included with the product may provide a specific website address for the warranty information, in which case the warranty for the product is as stated at that website address.


The warranty periods and warranty services referred to above are intended as a guide only and variations may occur. If there are differences between the warranty card and information included with the product and the information shown above, the warranty card and information included with the product shall apply.


The warranty periods apply from the first date of purchase of the product. To obtain warranty service, the original proof of purchase will be required and the serial number affixed to the product must be complete and undamaged.


The warranty covers defects in materials and workmanship. The warranty may not apply to consumable items included with or in the product, which may have a reduced or no warranty period.


The warranty card and warranty information included with the product will state specific exclusions to the warranty (e.g. where a defect is caused by misuse or unauthorised repair of the product) which must be checked before requesting service under the warranty.


To obtain assistance under the warranty, please contact Samsung using the details in the Contact Us section

Consumers who are using a product in a country in the European Economic Area and Switzerland (“Europe”) which was first purchased in another country in Europe can obtain warranty services. The period of the warranty and the warranty service provided will be those of the country in Europe where the warranty claim is made.

 

The minimum warranty to be provided in Europe is shown here

Please note that this is a voluntary manufacturer’s warranty and provides rights in addition to, and does not affect statutory rights of end users. When you buy a non-European device, it is not covered under our European Warranty Policy. In that regard, when making a purchase please do check that the device is a European model.

 

To make a claim under this warranty, end users must produce the original proof of purchase (i.e. when the product was originally sold to an end user).

 

Promotions extending or enhancing the terms of the limited manufacturer’s warranty are country specific and cannot be claimed in countries other than the promoting country.

 

To obtain technical assistance or to book a service/repair for a product first purchased in another country in Europe, please contact Samsung using the details in the Contact Us section

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