Warranty Information

Mobile Phone

Information
Ensure your device is running the latest software update and backup your device before a repair
Warranty Service
Same unit repair via pick up / recorded delivery service
Warranty Period
24 Months

Tab

Information
Ensure your device is running the latest software update and backup your device before a repair
Warranty Service
Same unit repair via pick up / recorded delivery service
Warranty Period
24 Months

Note

Information
Ensure your device is running the latest software update and backup your device before a repair
Warranty Service
Same unit repair via pick up / recorded delivery service
Warranty Period
24 Months

Gear

Information
Ensure your device is running the latest software update and backup your device before a repair
Warranty Service
Same unit repair via pick up / recorded delivery service
Warranty Period
24 Months

Charger

Information
Bundled with mobile device
Warranty Service
Exchange accessory via post
Warranty Period
12 Months

Battery

Information
Bundled with mobile device
Warranty Service
Exchange accessory via post
Warranty Period
6 Months

Earphones

Information
Bundled with mobile device
Warranty Service
Exchange accessory via post
Warranty Period
12 Months

Television - LED, LCD & Plasma

Information
Screen size 32" or less
Warranty Service
Carry in
Warranty Period
12 Months
Information
Screen size 37" or greater
Warranty Service
In-home
Warranty Period
12 Months

DVD/VCR

Warranty Service
Carry in / Pick up & return
Warranty Period
12 Months

Blu-ray

Warranty Service
Carry in / Pick up & return
Warranty Period
12 Months

Home cinema

Warranty Service
Carry in / Pick up & return
Warranty Period
12 Months

MP3

Warranty Service
Postal return
Warranty Period
12 Months

Accessories

Information
3D Glasses, Camera, Wifi, Modules
Warranty Service
Postal return
Warranty Period
12 Months

Large Format Display

Warranty Service
On site / pick up
Warranty Period
36 months

Set Back Box - SBB

Information
Ensure your device is running the latest software update and backup your device before a repair
Warranty Service
On site / pick up
Warranty Period
36 months

Monitor (for consumers - B2C)

Warranty Service
Pick up
Warranty Period
24 Months

Monitor (for businesses - B2B)

Warranty Service
Pick up
Warranty Period
36 months

Hospitality TV

Information
Ensure your unit is updated to the latest software before requesting a repair
Warranty Service
On site / pick up
Warranty Period
24 months

Cloud Products

Information
Ensure your unit is updated to the latest software before requesting a repair
Warranty Service
On site / pick up
Warranty Period
36 months

Note PC

Information
All data must be backed up prior to service
Warranty Service
Pick up
Warranty Period
12 months

Accessories

Information
If bundled with device at point of sale
Warranty Service
Pick up
Warranty Period
12 months

Accessories

Information
If sold separately
Warranty Service
Return to retailer
Warranty Period
12 months

Fax

Information
Models: SF-360,SF-365TP,SF-370,SF-371P,SF-375TP,SF-560,SF-565P,SF-650,SF-750,SF-755,SF-760
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: SF-5800, SF-6800, SF-6900
Warranty Service
On site
Warranty Period
12 Months

Colour Printer

Information
Models: CLP-360, CLP-365, CLP-415
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: CLP-300, CLP,310,CLP-315,CLP-320,CLP-325,CLP-350,CLP-500,CLP-510,CLP-600,CLP-610,CLP-620,CLP-650,CLP-660,CLP-670,CLP-680,CLP-775
Warranty Service
On site
Warranty Period
12 Months

Colour multi function printer

Information
Models: CLX-3300,CLX-3305
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: CLX-2160,CLX-3160,CLX-3170,CLX-3175,CLX-3180,CLX-3185,CLX-4195,CLX-6200,CLX-6210,CLX-6220,CLX-6240,CLX-6250,CLX-6260,CLX-8380,CLX-8385/CLX-9250,CLX-9252,CLX-9350,CLX-9352
Warranty Service
On site
Warranty Period
12 Months

Mono printer

Information
Models: ML-2160,ML-2165,ML-2955,ML-3310,ML-3710/ML-1630,ML-1640,ML-1660,M-1665,ML-1710,ML-1750,ML-1755,ML-1865,ML-1910,ML-1915,ML-2010,ML-2240,ML-2245,ML-2245,ML-2510,ML-2525,ML-2570,ML-2580,ML-2850,ML-2851,ML-2855,ML-2950,SL-M2820,SL-M2825,SL-M3825,SL-M4025
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: SL-M2820, SL-M2825
Warranty Service
Pick up & return
Warranty Period
36 Months
Information
Models: ML-1650,ML-1651,ML-2150,ML-2151,ML-2152,ML-2155,ML-2250,ML-2251,ML-2552,ML-2571,ML-3050,ML-3051,ML-3471,ML-3560,ML-3561,ML-4050,ML-4510,ML-4550,ML-5010,ML-5015,ML-5510,ML-6040,ML-6510
Warranty Service
On site
Warranty Period
12 Months

Mono Multi function printer

Information
Models: SCX-3200,SCX-3205,SCX-3400,SCX-3405,SCX-4726,SCX-4729,SCX-4833/SCX-4300,SCX-4321,SCX-4500,SCX-4600,SCX-4623,SCX-4824,SCX-4825,SCX-4828,SL-M3370
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: SL-M2670,SL-M2675,SL-M2870,SL-M2875
Warranty Service
Pick up & return
Warranty Period
36 Months
Information
Models: SCX-4720,SCX-4725,SCX-5312,scx-5315,SCX-5330,SCX-5530,SCX-5635,SCX-5637,SCX-5737,SCX-5835,SCX-6122.SCX-6220,SCX-6320,SCX6322,SCX-6345,SCX-6545/SCX-6555,SCX-8030,SCX-8040,SCX-8123,SCX-8128,SCX-8230,SCX-8240
Warranty Service
On site
Warranty Period
12 Months

* Warranty Service type applicable to Mainland, Ireland and UK only.

Camera

Information
CSC Models (NX Range)
Warranty Service
Postal service
Warranty Period
12 Months
Information
Compact
Warranty Service
Postal service
Warranty Period
12 Months
Information
Galaxy Camera
Warranty Service
Postal service
Warranty Period
12 Months

Camcorder

Warranty Service
Postal service
Warranty Period
12 Months

Colour photo printer

Warranty Service
Pick up & return
Warranty Period
12 Months

Refrigerator

Information
10 years parts only warranty on Digital Inverter Motor*
Warranty Service
In-home
Warranty Period
24 Months

Wine Cooler

Warranty Service
In-home
Warranty Period
24 Months

Washing Machine

Information
10 years parts only warranty on Digital Inverter Motor*
Warranty Service
In-home
Warranty Period
24 Months

Washing Dryer

Information
10 years parts only warranty on Digital Inverter Motor*
Warranty Service
In-home
Warranty Period
24 Months

Tumble Dryers

Warranty Service
In-home
Warranty Period
24 Months

Microwave

Warranty Service
In-home
Warranty Period
12 Months

Oven

Warranty Service
In-home
Warranty Period
24 Months

Hob

Warranty Service
In-home
Warranty Period
24 Months

Cooker hood

Warranty Service
In-home
Warranty Period
24 Months

Vacuum Cleaner

Information
Models: SC8790, SC9540, SC8650, SU8860, SU6780, SU9365, SU6760.
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: VCC8650V41/XEU,VCC8790H4A/XEU,VCC9540H4K/XEU,VCU6760S4K/XEU,VCU6780S4A/XEU,VCU8860V4K/XEU,VCU8860V4R/XEU,VCU9360S4K/XEU,VCU9360S4W/XEU,VCU9365S4K/XEU,VCU9380V4K/XEU,VCU9385V4K/XEU,VC20F70HDER/EU,VC20F70HDFN/EU,VC20F70UKGC/EU
Warranty Service
Pick up & return
Warranty Period
5 years
Information
All other models
Warranty Service
Pick up & return
Warranty Period
24 Months

Hard disc drive

Warranty Service
Please click here
Warranty Period
24 Months

Optical disc drive

Warranty Service
Please click here
Warranty Period
24 Months

Memory card

Warranty Service
Please click here
Warranty Period
Standard 5 years. Plus 10 years

SSD

Warranty Service
Please click here
Warranty Period
36 Months

Warranty Policy

Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period applies from the date of purchase by the first customer and is transferable only between end-users. The warranty covers manufacturing defects only. Please note that this does not include consumables items such as batteries, bulbs, and ink cartridges unless listed above under 'general information'. The liability of Samsung Electronics (or its appointed maintenance agent) is limited to the cost of repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorized persons carry out any alterations and/or repairs. Also, the warranty is invalidated in the following cases:

  • For the repair of a domestic product used in a commercial environment
  • For repair due to incorrect installation in your home
  • For repair to any product where the serial number has been removed

damage that is attached to or used in connection with the product. Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome.

To obtain technical assistance or to book a service/repair to your product under warranty, please contact our customer care centre. To assist our customer service team, please have your model number, serial number and date of purchase ready when calling.

Repair Service Centre Locations

UNITED KINGDOM & IRELAND

  • 0330 SAMSUNG (7267864)
  • Monday - Saturday: 9am - 6pm
  • Sunday: CLOSED
  • Click here to find your nearest service centre.

Please note that our opening hours may change on public and bank holidays. To maintain and improve the quality of our service, we may monitor and/or record telephone calls. If you need to call us from overseas, or prefer not to use 0330 SAMSUNG, you can call +44 (0)1932 454358. Call costs vary - please contact your provider for details.