Warranty Information

Mobile Phone

Information
Ensure your device is running the latest software update and backup your device before a repair
Warranty Service
Repair completed to same unit via pick up / recorded delivery service
Warranty Period
24 Months

Tab

Information
Ensure your device is running the latest software update and backup your device before a repair
Warranty Service
Repair completed to same unit via pick up / recorded delivery service
Warranty Period
24 Months

Note

Information
Ensure your device is running the latest software update and backup your device before a repair
Warranty Service
Repair completed to same unit via pick up / recorded delivery service
Warranty Period
24 Months

Gear

Information
Ensure your device is running the latest software update and backup your device before a repair
Warranty Service
Repair completed to same unit via pick up / recorded delivery service
Warranty Period
24 Months

Charger

Information
Bundled with mobile device
Warranty Service
Exchange accessory via post
Warranty Period
12 Months

Battery

Information
Bundled with mobile device
Warranty Service
Contact your nearest Service Centre or get in touch with the Call Centre.
Warranty Period
12 Months

Earphones

Information
Bundled with mobile device
Warranty Service
Exchange accessory via post
Warranty Period
6 Months

Television - LED, LCD & Plasma

Information
Screen size 32" or less
Warranty Service
Carry in
Warranty Period
12 Months
Information
Screen size 37" or greater
Warranty Service
In-home
Warranty Period
12 Months

DVD/VCR

Warranty Service
Carry in / Pick up & return
Warranty Period
12 Months

Blu-ray

Warranty Service
Carry in / Pick up & return
Warranty Period
12 Months

Home cinema

Warranty Service
Carry in / Pick up & return
Warranty Period
12 Months

MP3

Warranty Service
Postal return
Warranty Period
12 Months

Accessories

Information
3D Glasses, Camera, Wifi, Modules
Warranty Service
Postal return
Warranty Period
12 Months

Large Format Display

Warranty Service
On site / pick up
Warranty Period
36 months

Set Back Box - SBB

Information
Ensure your device is running the latest software update and backup your device before a repair
Warranty Service
On site / pick up
Warranty Period
36 months

Monitor (for consumers - B2C)

Warranty Service
Pick up
Warranty Period
24 Months

Monitor (for businesses - B2B)

Warranty Service
Pick up
Warranty Period
36 months

Hospitality TV

Information
Ensure your unit is updated to the latest software before requesting a repair
Warranty Service
On site / pick up
Warranty Period
24 months

Cloud Products

Information
Ensure your unit is updated to the latest software before requesting a repair
Warranty Service
On site / pick up
Warranty Period
36 months

Note PC

Information
All data must be backed up prior to service
Warranty Service
Pick up
Warranty Period
12 months

Accessories

Information
If bundled with device at point of sale
Warranty Service
Pick up
Warranty Period
12 months

Accessories

Information
If sold separately
Warranty Service
Return to retailer
Warranty Period
12 months

Fax

Information
Models: SF-360,SF-365TP,SF-370,SF-371P,SF-375TP,SF-560,SF-565P,SF-650,SF-750,SF-755,SF-760
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: SF-5800, SF-6800, SF-6900
Warranty Service
On site
Warranty Period
12 Months

Colour Printer

Information
Models: CLP-360, CLP-365, CLP-415
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: CLP-300, CLP,310,CLP-315,CLP-320,CLP-325,CLP-350,CLP-500,CLP-510,CLP-600,CLP-610,CLP-620,CLP-650,CLP-660,CLP-670,CLP-680,CLP-775
Warranty Service
On site
Warranty Period
12 Months

Colour multi function printer

Information
Models: CLX-3300,CLX-3305
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: CLX-2160,CLX-3160,CLX-3170,CLX-3175,CLX-3180,CLX-3185,CLX-4195,CLX-6200,CLX-6210,CLX-6220,CLX-6240,CLX-6250,CLX-6260,CLX-8380,CLX-8385/CLX-9250,CLX-9252,CLX-9350,CLX-9352
Warranty Service
On site
Warranty Period
12 Months

Mono printer

Information
Models: ML-2160,ML-2165,ML-2955,ML-3310,ML-3710/ML-1630,ML-1640,ML-1660,M-1665,ML-1710,ML-1750,ML-1755,ML-1865,ML-1910,ML-1915,ML-2010,ML-2240,ML-2245,ML-2245,ML-2510,ML-2525,ML-2570,ML-2580,ML-2850,ML-2851,ML-2855,ML-2950,SL-M2820,SL-M2825,SL-M3825,SL-M4025
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: SL-M2820, SL-M2825
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: ML-1650,ML-1651,ML-2150,ML-2151,ML-2152,ML-2155,ML-2250,ML-2251,ML-2552,ML-2571,ML-3050,ML-3051,ML-3471,ML-3560,ML-3561,ML-4050,ML-4510,ML-4550,ML-5010,ML-5015,ML-5510,ML-6040,ML-6510
Warranty Service
On site
Warranty Period
12 Months

Mono Multi function printer

Information
Models: SCX-3200,SCX-3205,SCX-3400,SCX-3405,SCX-4726,SCX-4729,SCX-4833/SCX-4300,SCX-4321,SCX-4500,SCX-4600,SCX-4623,SCX-4824,SCX-4825,SCX-4828,SL-M3370
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: SL-M2670,SL-M2675,SL-M2870,SL-M2875
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: SCX-4720,SCX-4725,SCX-5312,scx-5315,SCX-5330,SCX-5530,SCX-5635,SCX-5637,SCX-5737,SCX-5835,SCX-6122.SCX-6220,SCX-6320,SCX6322,SCX-6345,SCX-6545/SCX-6555,SCX-8030,SCX-8040,SCX-8123,SCX-8128,SCX-8230,SCX-8240
Warranty Service
On site
Warranty Period
12 Months

* Warranty Service type applicable to Mainland, Ireland and UK only.

Camera

Information
CSC Models (NX Range)
Warranty Service
Postal service
Warranty Period
12 Months
Information
Compact
Warranty Service
Postal service
Warranty Period
12 Months
Information
Galaxy Camera
Warranty Service
Postal service
Warranty Period
12 Months

Camcorder

Warranty Service
Postal service
Warranty Period
12 Months

Colour photo printer

Warranty Service
Pick up & return
Warranty Period
12 Months

Refrigerator

Information
10 years parts only warranty on Digital Inverter Motor*
Warranty Service
In-home
Warranty Period
24 Months

Wine Cooler

Warranty Service
In-home
Warranty Period
24 Months

Washing Machine

Information
10 years parts only warranty on Digital Inverter Motor*
Warranty Service
In-home
Warranty Period
24 Months

Washing Dryer

Information
10 years parts only warranty on Digital Inverter Motor*
Warranty Service
In-home
Warranty Period
24 Months

Tumble Dryers

Warranty Service
In-home
Warranty Period
24 Months

Microwave

Warranty Service
In-home
Warranty Period
12 Months

Oven

Warranty Service
In-home
Warranty Period
24 Months

Hob

Warranty Service
In-home
Warranty Period
24 Months

Cooker hood

Warranty Service
In-home
Warranty Period
24 Months

Vacuum Cleaner

Information
Models: SC8790, SC9540, SC8650, SU8860, SU6780, SU9365, SU6760.
Warranty Service
Pick up & return
Warranty Period
12 Months
Information
Models: VCC8650V41/XEU,VCC8790H4A/XEU,VCC9540H4K/XEU,VCU6760S4K/XEU,VCU6780S4A/XEU,VCU8860V4K/XEU,VCU8860V4R/XEU,VCU9360S4K/XEU,
VCU9360S4W/XEU,VCU9365S4K/XEU,VCU9380V4K/XEU,VCU9385V4K/XEU,VC20F70HDER/EU,VC20F70HDFN/EU,VC20F70UKGC/EU
Warranty Service
Pick up & return
Warranty Period
5 years
Information
All other models
Warranty Service
Pick up & return
Warranty Period
24 Months

Dishwashers

Warranty Service
In-home
Warranty Period
12 Months

Hard disc drive

Warranty Service
Please click here
Warranty Period
24 Months

Optical disc drive

Warranty Service
Please click here
Warranty Period
24 Months

Memory card

Warranty Service
Please click here
Warranty Period
Standard 5 years. Plus 10 years

SSD

Warranty Service
Please click here
Warranty Period
36 Months

Warranty Policy

The warranty card and warranty information included with the product provides details of the warranty for the product and the associated terms and conditions.

The information included with the product may provide a specific website address for the warranty information, in which case the warranty for the product is as stated at that website address.

The warranty periods and warranty services referred to above are intended as a guide only and variations may occur. If there are differences between the warranty card and information included with the product and the information shown above, the warranty card and information included with the product shall apply.

The warranty periods apply from the first date of purchase of the product. To obtain warranty service, the original proof of purchase will be required and the serial number affixed to the product must be complete and undamaged.

The warranty covers defects in materials and workmanship. The warranty may not apply to consumable items included with or in the product, which may have a reduced or no warranty period.

The warranty card and warranty information included with the product will state specific exclusions to the warranty (e.g. where a defect is caused by misuse or unauthorised repair of the product) which must be checked before requesting service under the warranty.

To obtain service under the warranty, please contact our customer care centre using the details shown below.

European Warranty Policy

Consumers who are using a product in a country in the European Economic Area and Switzerland (“Europe”) which was first purchased in another country in Europe can obtain warranty services. The period of the warranty and the warranty service provided will be those of the country in Europe where the warranty claim is made.

The minimum warranty to be provided in Europe is shown here.

Please note that this is a voluntary manufacturer’s warranty and provides rights in addition to, and does not affect statutory rights of end-users.

To make a claim under this warranty, end-users must produce the original proof of purchase (i.e. when the product was originally sold to an end-user).

Promotions extending or enhancing the terms of the limited manufacturer’s warranty are country specific and cannot be claimed in countries other than the promoting country.

To obtain technical assistance or to book a service/repair for a product first purchased in another country in Europe, please contact our customer care centre using the details shown below.

Customer care centre contact details

  • UK - 0330 SAMSUNG (7267864)
  • EIRE - 0818 717 100
  • Monday - Saturday | 9am to 6pm (including bank holidays)
  • Click here to find your nearest service centre.

Please note that our opening hours may change on public and bank holidays. To maintain and improve the quality of our service, we may monitor and/or record telephone calls. If you need to call us from overseas, or prefer not to use 0330 SAMSUNG, you can call +44 (0)1932 454358. Call costs vary - please contact your provider for details.