MOBILE PHONES

Product General information Warranty service Warranty period
Mobile phone Accessories included with mobile phone –
warranty period 12 months;
Battery – warranty period 6 months		 Carry in/Postal return 24 months
Bluetooth headset Postal return 12 months

AUDIO VISUAL PRODUCTS

Product General information Warranty service Warranty period
Television – LED, LCD & Plasma Screen size 32” or less Carry in 12 months
Screen size 37” or greater In-home 12 months
DVD/VCR Carry in/Pick up & return 12 months
Blu-ray Carry-in/Pick up & return 12 months
Home cinema Carry-in/In-home 12 months
MP3 Postal return 12 months

IT & BUSINESS

Product General information Warranty service Warranty period
Notebook computer Carry in/Pick up & return 12 months
Colour/Multi function monitor Models: LS19LFYGF/EN;
LS20EFHKFV/EN; LS20LRJKUV/EN;
LS20LRJKUVSEN; LS20LRYKU/EN;
LS20LRZKUV/EN; LS20LRZKUVSEN		 Pick up & swap 24 months
All other models Pick up & swap 36 months
Plasma monitor On-site 24 months
Large format display monitor Screen size 27” or greater On-site/Swap 36 months
Projector Swap/Pick up & return 36 months
Photo frame Pick up & return 12 months

PRINT SOLUTIONS

Product General information Warranty service Warranty period
Fax Models: SF-3100; SF-3100T; SF-3200;
SF-3200T; SF-330; SF-335T; SF-340;
SF-345TP; SF-350; SF-360; SF-365TP;
SF-370; SF-371P; SF-375TP; SF-430;
SF-515; SF-530; SF-531P; SF-560;
SF-565P; SF-650; SF-750; SF-755		 Pick up & swap 12 months
Models: SF-5100; SF-5100P; SF-5800;
SF-5800P; SF-6800; SF-6900; SF-830;
SF-835P		 On-site 12 months
Multi function printer Models: SCX-4100; SCX-4200; SCX-4300;
SCX-4321; SCX-4500; SCX-4500W;
SCX-4521F; SCX-4522D; SCX-4522DF;
SCX-4600; SCX-4623F; SCX-4623FN;
SCX-4725F; SCX-4725FN; SCX-4824FN;
SCX-4828FN		 Pick up & swap 12 months
Models: SCX-4016; SCX-4116; SCX-4216F;
SCX-4520; SCX-4720FN; SCX-5112;
SCX-5115; SCX-5312F; SCX-5315F;
SCX-5330N; SCX-5530FN; SCX-5635;
SCX-5835; SCX-6122FN; SCX-6220;
SCX-6320F; SCX-6322DN; SCX-6345N;
SCX-6345NJ; SCX-6555N		 On-site 12 months
Mono printer Models: ML-1210; ML-1220M; ML-1250;
ML-1510; ML-1520; ML-1610; ML-1630;
ML-1630W; ML-1640; ML-1750; ML-1755;
ML-1910; ML-1915; ML-2010; ML-2240;
ML-2245; ML-2510; ML-2525; ML-2570;
ML-2580N; ML-2850N; ML-2581ND; ML-2855ND;
ML-4500; ML-4600		 Pick up & swap 12 months
ML-1440; ML-1450; ML-1451N; ML-1650;
ML-1651N; ML-2150; ML-2151N; ML-2152W;
ML-2155; ML-2250; ML-2251N; ML-2550;
ML-2551N; ML-2552W; ML-2571N; ML-3050;
ML-3051N; ML-3051ND; ML-3470D; ML-3471ND;
ML-3560; ML-3561N; ML-3561ND; ML-4050N;
ML-4550; ML-4551N; ML-4551ND; ML-6040;
ML-6060; ML-7050; ML-7300		 On-site 12 months
Colour printer On-site 12 months
Colour multi function printer On-site 12 months

PHOTOGRAPHY

Product General information Warranty service Warranty period
Camera Postal service 12 months
Camcorder Postal service 12 months
Colour photo printer Pick up & return 12 months

HOME APPLIANCES

Product General information Warranty service Warranty period
Refrigerator In-home 24 months
Washing Machine Models: B1245AGS1/XEU; B1245AGW1/XEU;
B1445AGS1/XEU; B1445AGW1/XEU;
Q1457AVGW/XEU; Q1657AVGW/XEU;
WF-B145N/XEU; WF-B145NS/XEU;
WF-J125N/XEU; WF-J145N/XEU;
WF-J145NS/XEU; WF-B1456GW/XEU;
WF8702RSW/XEU; WF8702RSS/XEU; 		In-home 24 months
All other models In-home 12 months
Dishwasher In-home 24 months
Domestic Microwave In-home 12 months
Oven In-home 24 months
Hob In-home 24 months
Cooker hood In-home 24 months
Vacuum cleaner Models: VCC9540H4K/XEU; VCU9360S4W/XEU; VCU9380V4K/XEU Pick up & return 60 months
All other models Pick up & return 24 months

OTHER PRODUCTS

Product General information Warranty service Warranty period
Hard disc drive Please click here 36 months
Optical disc drive Please click here 24 months
Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period applies from the date of purchase by the first customer and is transferable only between end-users.

The warranty covers manufacturing defects only. Please note that this does not include consumables items such as batteries, bulbs, and ink cartridges unless listed above under ‘general information’. The liability of Samsung Electronics (or its appointed maintenance agent) is limited to the cost of repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorised persons carry out any alterations and/or repairs. Also, the warranty is invalidated in the following cases:


Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states ‘European Bloc’. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome.

To obtain technical assistance or to book a service/repair to your product under warranty, please contact our customer care centre.
To assist our customer service team, please have your model number, serial number and date of purchase ready when calling.

UNITED KINGDOM
Samsung mobile: 0845 MSAMSUNG (67267864)
Monday - Saturday: 9am - 6pm
Sunday: CLOSED

Samsung notebook computers: 0845 SAMSUNG (7267864)
Monday - Friday: 8am - 8pm
Saturday - Sunday: 9am - 6pm

All other Samsung products: 0845 SAMSUNG (7267864)
Monday - Saturday: 9am - 6pm
Sunday: CLOSED

IRELAND
All other Samsung products: 0818 717100
Monday – Saturday: 9am – 6pm
Sunday: CLOSED

Please note that our opening hours may change on public and bank holidays. To maintain and improve the quality of our service, we may monitor and/or record telephone calls. If you need to call us from overseas, or prefer not to use 0845 SAMSUNG (7267864), you can call +44 (0)1932 454358. Call costs vary - please contact your provider for details.