Find answers to the questions you have about our products
Choose from a range of networks and inclusive monthly plans below and get started with your new Galaxy phone straight away.
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You will be provided with prepaid return packaging materials to allow for the safe provision of your Existing Handset to us. You must ensure that the hand-set is provided to us within 7 days of receiving your New Handset. Failure to provide your Existing Handset within this time period will mean that you will be required to return your New Handset to us or pay back the discount you received on your New Handset. Please ensure that you back up any photos, files and other data which you have stored on the Existing Handset, and remove the sim card and memory cards before providing the Existing Handset to us.
Phone powers on & holds charge
Normal wear & tear
Functioning display & no cracked screen
Not blacklisted
Factory reset & no software locks
No signs of screen burn, ghost imaging, discolouration, coloured hues or image retention
Phone powers on & holds charge
Normal wear & tear
No outstanding finance or credit
Factory reset & no software locks
You will be provided with prepaid return packaging materials to allow for the safe provision of your Existing Handset to us. You must ensure that the hand-set is provided to us within 7 days of receiving your New Handset. Failure to provide your Existing Handset within this time period will mean that you will be required to return your New Handset to us or pay back the discount you received on your New Handset. Please ensure that you back up any photos, files and other data which you have stored on the Existing Handset, and remove the sim card and memory cards before providing the Existing Handset to us.
Phone powers on & holds charge
Normal wear & tear
Functioning display & no cracked screen
Not blacklisted
Factory reset & no software locks
Get fast, convenient repairs using genuine Samsung parts, from our authorized technicians.
If your device isn’t running smoothly, we’ll check and fix the issue.
Stay powered up with hassle-free battery replacements.
Make up to 4 claims for repair or replacement within 2 years, and save with a low deductible per claim.
Demands and needs
Samsung Care+ gives peace of mind for your new Galaxy device, providing protection against accidents and theft.
What would you do if you damaged your Samsung device? How long could you cope without it?
Consider which cover meets your needs, the length of policy, the type of cover and the cost of the excess and payment terms.
Samsung Care+ provides additional peace of mind, with 3 years of international theft and accidental damage cover, in addition to the standard 2-year warranty.
Key details of your policy can be found in the Insurance Product Information Document (IPID)
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