1. What is SRDSM?

SRDSM is Samsung Electronics America, Inc.'s convenient and comprehensive commitment to the recycling of consumer electronics throughout the United States. SRDSM is available in all 50 states, includes approximately 600 drop off locations across the US and enables consumers to recycle Samsung-branded and non-Samsung-branded consumer electronics sold in the United States, with the exception of home appliances. However, there will be a growing number of drop-off locations that will also accept home appliances. Find a Location near you.

2. Are replacement parts available, as a way to extend the life of the product?

Yes, replacement parts are available for 5 years after production. For information, please contact 1-800-Samsung, although non-user replaceable parts must be replaced by approved Samsung support.

3. What consumer electronics are accepted for recycling with the Samsung RECYCLING DIRECTSM program? Can I bring consumer electronics made by other brands?

SRDSM accepts all Samsung-branded consumer electronics sold in the United States ranging from televisions, DVD and VHS players, audio equipment and home theater systems, to mobile phones, cameras, camcorders, computer monitors, printers,laptops, tablets, picture frames and peripherals. The SRD Program also accepts non-Samsung branded electronic products. In addition, a growing number of fixed drop-off locations will be made available for Samsung-branded home appliances.

4. Who are Samsung's retail and business partners?

Samsung has strong partnerships with retailers and other business partners around the country for its take-back and recycling efforts. See our Business Partners.

5. How does SRDSM work?
SRDSM provides four convenient ways for consumers to get involved in Samsung's take-back and recycling efforts:
1. Fixed Drop-off Locations: SRDSM includes numerous static locations for participants to drop off consumer electronics for recycling.
    These drop-off locations will be maintained by our partners and will include a growing number of sites that will also accept home appliances.
    Find a Collection Point near you.

2. Samsung-Sponsored Events: SRDSM sponsors recycling events in all 50 states. Find an Event near you.

3. Samsung Drives with Retail and Business Partners: SRDSM will participate in consumer electronics recycling drives sponsored by Samsung
    with our retail partners and other business partners across the country. Find a Recycling Drive near you.

4. Non-Samsung-Sponsored Events: Consumers can recycle their Samsung-branded consumer electronics at pre-scheduled recycling drives     sponsored by Samsung's recycling partners. Find a Recycling Drive near you.

Regardless of the method, consumers will not have to pay a fee.

6. Where can consumers learn about local recycling facilities and drives?

Samsung will frequently publish updated information about SRDSM program initiatives. These updates will include information about state-by-state drop-off locations, Samsung-sponsored recycling events, recycling
drives held in collaboration with our retailers and business partners, and recycling drives sponsored by our leading
electronics recyclers. Please click here to find a location or event near you.

7. Who are Samsung's electronics recycling partners, and how does Samsung ensure that its recycling partners lawfully process and dispose of consumer electronics?
Samsung has directly partnered with four leading e-waste recyclers in the United States:
1. Wisconsin-based Universal Recycling Technologies (URT), with operations through the US.

2. California-based Electronics Recycling International (ERI), with operations throughout the US.

Samsung conducted extensive research into the qualifications, capabilities, and integrity of our recycling partners. Since then, Samsung has audited, and will continue to conduct periodic audits, of these recyclers and their operations to ensure their performance remains in keeping with Samsung's stringent policies and contractual terms. The contractual terms to which every recycling partner must abide include, among others, that they will not, under any circumstance, incinerate, send to solid waste landfill, or export toxic waste as defined in a manner consistent with the commonly accepted Basel Convention and Basel Ban Amendment definition of hazardous electronic waste to developing countries. If, at any time, the performance of Samsung's recycling partners violates any term of our agreement, Samsung will immediately terminate that relationship. SRDSM allows Samsung to track and monitor consumer electronics collected as part of our program and also enables Samsung to capture and report on our progress.

8. How can Samsung ensure that the recycling of these consumer electronics and their components will be done in a safe and legal way?

By selecting recyclers that do not incinerate, send to solid waste landfill, or export toxic waste (defined in a manner consistent with the commonly accepted definition of hazardous electronic waste) to developing countries-further enforced by ongoing audits and inspections of our recycling partner operations and processes-we are managing to the best of our ability that your consumer electronics are being recycled in the most responsible way possible. In fact, our chosen SRD program recycler partners are now recyclers who have committed to the e-Stewards program. Consequently, the level of overall auditing is very strong, as required by the e-Stewards program.

9. How does SRDSM define "toxic waste" and "developing countries?"

Our program ensures that hazardous electronic waste will not be incinerated, placed into solid waste landfills, or exported to developing countries (defined in a manner consistent with the commonly accepted definition of hazardous electronic waste).

The scope of this commitment is consistent with the Basel Ban Amendment and includes:

1. Whole products that have not been tested and certified as being fully functional and not for disposal; cathode ray tubes (CRT)

2. CRT glass (note: cleaned CRT glass cullet, and other materials that are suitably prepared to be shipped for the purpose of direct feedstock

    for new production material, may be exported to a developing country if the importing country's proper government office authorizes the import

    of such material)

3. Batteries and components that contain lead, mercury, or cadmium; mercury- and/or beryllium-containing components, lamps and switches

4. Polychlorinated biphenyls-containing components and devices

5. Circuit boards

Developing countries are defined in a manner consistent with the Basel Convention and the Basel Ban Amendment as any countries not part of the European Union, the Organization for Economic Cooperation and Development, or Liechtenstein.

10. Do any of SRDSM's recyclers utilize prison labor?

No. Samsung believes that protecting the health and safety of recycling workers is an important part of responsible recycling. For this reason, the SRDSM program only uses recyclers that do not utilize prison labor.

11. What makes SRDSM unique?

Proudly, Samsung Electronics is an original e-Stewards Enterprise. We are the first OEM to join the e-Stewards program, which we consider validates our commitment to our original SRD principles of operation. From the very beginning of our Samsung Recycling Direct program, we have remained as a dedicated steward to our stated principles regarding responsible management of materials that may become harmful during the end-of-life processing. We will not export to developing countries, solid waste landfill, incinerate or process these materials through prison labor.

SRDSM is unique in other ways. First, Samsung has entered into contracts directly with recycling companies, unlike other consumer electronics take-back and recycling programs that rely on intermediaries. Second, SRD has committed to transparency for our program and will provide periodic reports about our progress. Finally, SRD provides consumers with four convenient opportunities to recycle their Samsung-branded and non-Samsung-branded consumer electronics. These include fixed drop-off locations in all 50 states including a mailback program, Samsung-sponsored events, Samsung drives with retailers and business partners, and non-Samsung-sponsored events hosted by our respected recycling partners.

12. Do participants have to pay to have their consumer electronics recycled?

Through the SRDSM program, consumers do not pay a fee.

13. Is SRDSM the first take-back and recycling program for Samsung in the United States?

Samsung is not new to recycling. In fact, Samsung has numerous national take-back and recycling programs in place. Samsung's Information Technology Division currently has a 50-state S.T.A.R. Toner Recycling Program for printer cartridges and the Envirosync initiative takes back and recycles Samsung-branded and other branded office equipment for no fee to the end-user or reseller when purchasing new Samsung-branded office equipment. In addition, Samsung also provides recycling for mobile phones through its 50-state Samsung Mobile Take-Back Program.

SRDSM expands Samsung's commitment to an environmentally-conscious digital lifestyle by including all Samsung-branded consumer electronics ranging from televisions, DVD and VHS players, audio equipment and home theater systems, to mobile phones, cameras, camcorders, computer displays, printers, and peripherals. This includes a growing number of fixed drop-off locations that will be made available for home appliances.

14. Are there SRDSM locations open in every state? When will more be available?

There are numerous fixed drop-off locations in all 50 states, with some states having more than one. A full list of fixed drop-off locations and recycling events can be found by searching via zip code. In addition, a growing number of locations will open throughout 2009.

15. In which countries are hazardous electronic materials processed?"

Final Disposition of Hazardous Electronic Materials are performed in the following indicated countries:

1. Whole Units – The SRDSM program does not export whole units

2. CRT Glass – Most of the CRT glass is cleaned in the US. The remainder of the CRT glass is cleaned in OECD countries that include Mexico and
    South Korea. The cleaned CRT glass is then processed in countries that include Malaysia, South Korea, and India.

3. Printed Circuit Boards – Canada

4. Mercury – US, Canada

5. Batteries and components containing lead, mercury, cadmium – US, Canada

6. Beryllium – US, Canada

7. Polychlorinated Biphenyls – US, Canada

16. What are the SRDSM base standards of operation?"

Recycling Standards:

1. SRDSM recyclers are contractually obligated to our principles of responsible recycling which include assurance that hazardous electronics
    materials will not be incinerated, solid waste landfilled, exported to developing countries, or processed by prison labor.

2. SRDSM recyclers are contractually obligated to undergo SRDSM auditing to ensure recycling compliance to SRDSM principles

3. SRDSM recyclers agree that their best efforts will be made to ensure plastics that contain BFRs may not be used for food containing
    products, toys, clothing, jewelry, etc….

4. SRDSM recyclers agree that all devices containing memory will be responsibly destroyed, or wiped according to NIST SP 800-88 or
    equivalent industry standard, such that pre-existing saved information from previous product owner/operator will not be available for
    further access.