To ensure your Samsung printer produces quality printouts for years to come, always purchase genuine Samsung toner cartridges. Use this simple guide to help you identify the real thing, and contact the Samsung Counterfeit Toner Hotline at 866-332-4160 if you believe your toner may be counterfeit.
For consumers and manufacturers, counterfeit toner cartridges are a costly problem. Manufacturers lose an estimated $3 billion in revenue each year to counterfeit products, according to the Imaging Supplies Coalition. But, for consumers, the price can be much higher. Fraudulent products—sold illegally as new, original Samsung toner cartridges—produce poor quality prints, experience very high failure rates, often don’t work at all, and can lead to potential printer damage.
Counterfeits look just like the real thing—but aren't. That means users aren’t getting the quality they expect from genuine Samsung printing supplies. Instead, counterfeit toner cartridges often lead to troublesome, and sometimes expensive, printing problems, such as:
It can be difficult to tell the difference in packaging between counterfeit and genuine Samsung printing supplies. Genuine Samsung toner cartridges are always shipped with an intact, embossed security label with a 60-degree color-shifting feature. You can quickly check a genuine Security Label by using your finger to feel the embossed “Samsung” name on the label.
The security label also has special color-shifting features. It's easy to identify a fake: The base label color shifts with a 60-degree viewing angle (from white to blue/cyan), and the rolling “Samsung” text shifts from gray/cyan to gold. If color shift is not evident, item is counterfeit.
Here are some additional tips to keep in mind:
If you think you have purchased counterfeit toner cartridges, you may have discovered the following:
Frequently, fake or counterfeit toner cartridges goods are sold by “cold call,” telemarketers or those that possibly represent themselves as a Samsung employee or as having some sort of an official or authorized association with Samsung. In other cases, counterfeit toner dealers use internet auction or community-type web sites areas to sell fake toner cartridges.
You can help protect yourself against criminals selling counterfeit toner cartridges by noting the following warning signs:
If you have purchased a genuine Samsung toner cartridge for your printer or MFP before, you know approximately how much a new toner cartridge costs (You may also call Samsung and get a list price for your cartridge). As with most products, we suggest you be cautious and skeptical if you encounter an exceptionally low price—more than 15 or 20 percent less than you have paid previously. Sometimes counterfeit toner cartridges are priced similarly to genuine Samsung, however often fake toner cartridges are “discounted,” up to 35 or 40 percent below the typical retail price of a new Samsung cartridge. If the price you are being offered seems “too good to be true,” it probably is.
Samsung aggressively protects its customers with a dedicated, worldwide anti-counterfeiting program. In the last year alone, investigations have seized millions in counterfeit Samsung toner products worldwide.
To protect yourself and other customers from fraud and potential printing problems, report any suspicious incidents or offers by calling the Samsung Counterfeit Toner Hotline, 866-332-4160, if you believe you have been a victim of a counterfeit cartridge scheme.