NES-SCC-200

Samsung Contact Center Pro (SCC Pro)

for Business
SCC Pro supports 500 agents and supervisors, enables advanced capabilities such as multiple call routing modes, skills-based routing with 9,999 skill levels, a fully scriptable IVR and customizable wallboards.
Samsung Contact Center Pro (SCC Pro)
Samsung Contact Center Pro (SCC Pro)
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At a Glance
Samsung Contact Center Pro (SCC Pro) is specially designed for enterprises with more demanding requirements typically found in classic inbound and outbound contact centers. From IVR, overflows and skills-based routing to workload balancing and virtual queuing, Samsung provides a full suite of powerful tools delivering a professional, streamlined contact center experience.
  • Ease of Use
  • Saves Time and Resources
  • Improved Productivity and Service Levels
  • Empowered Flexible Workforce
At a Glance
Samsung Contact Center Pro (SCC Pro) is specially designed for enterprises with more demanding requirements typically found in classic inbound and outbound contact centers. From IVR, overflows and skills-based routing to workload balancing and virtual queuing, Samsung provides a full suite of powerful tools delivering a professional, streamlined contact center experience.
  • Ease of Use
  • Saves Time and Resources
  • Improved Productivity and Service Levels
  • Empowered Flexible Workforce
Features
SCC Call Routing
Conditional Call Routing via ACD Engine with customized overflows, Skill based routing with 9,999 skill levels, unlimited queues and supports 100 queues and 500 agents/supervisors.
SCC Reports
Real Time and Historical Reporting of all ACD Activity in addition to customer data – allows for resource levels to be planned accurately, improving efficiency and customer service as well as providing deeper levels of performance analytics.
SCC IVR
Built-in interactive Voice Response System to enable users to leave messages, route calls to the right agent or offer self-service option.
SCC Call Routing
Conditional Call Routing via ACD Engine with customized overflows, Skill based routing with 9,999 skill levels, unlimited queues and supports 100 queues and 500 agents/supervisors.
SCC Reports
Real Time and Historical Reporting of all ACD Activity in addition to customer data – allows for resource levels to be planned accurately, improving efficiency and customer service as well as providing deeper levels of performance analytics.
SCC IVR
Built-in interactive Voice Response System to enable users to leave messages, route calls to the right agent or offer self-service option.
SCC Call Recording
Inbuilt Call Recording of all Agent Calls with PCI Options. Recording calls can be used for training purposes to improve customer calling experiences while also complying with current Legislation.
SCC Call Recording
Inbuilt Call Recording of all Agent Calls with PCI Options. Recording calls can be used for training purposes to improve customer calling experiences while also complying with current Legislation.
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Specifications
Contact Center Pro
Contact Center
Reporting
Recording
Compliance
PCI Compliance
Integration and Management
IVR/ Self Service
Soft Turrett
API Integration
Administration
CTI
Architecture
Smartphone Integration
Services
Services
System Compatibility
Samsung Communication Manager
OfficeServ 7000 Series
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Resources
Samsung Contact Center (SCC) Pro
SCC Pro is specially designed for enterprises with more demanding requirements typically found in classic inbound and outbound contact centers.
Samsung Call Management Suite (CMS)
Explore Samsung CMS that fully integrates with Samsung phone systems and provides in-depth call reporting, recording, and contact center analytics.
WE VoIP - The Mobile Application for the Enterprise WLAN Environment
Samsung WE VoIP application turns your smartphone into an IP phone, providing full-featured deskphone functionality over your corporate or public Wi-Fi network.
Samsung Contact Center (SCC) Pro
SCC Pro is specially designed for enterprises with more demanding requirements typically found in classic inbound and outbound contact centers.
Samsung Call Management Suite (CMS)
Explore Samsung CMS that fully integrates with Samsung phone systems and provides in-depth call reporting, recording, and contact center analytics.
WE VoIP - The Mobile Application for the Enterprise WLAN Environment
Samsung WE VoIP application turns your smartphone into an IP phone, providing full-featured deskphone functionality over your corporate or public Wi-Fi network.

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