Samsung Contact Center Pro (SCC Pro) is specially designed for enterprises with more demanding requirements typically found in classic inbound and outbound contact centers. From IVR, overflows and skills-based routing to workload balancing and virtual queuing, Samsung provides a full suite of powerful tools delivering a professional, streamlined contact center experience.
- Ease of Use
- Saves Time and Resources
- Improved Productivity and Service Levels
- Empowered Flexible Workforce