- Who is affected by the settlement?
Any person or entity that purchased or received as a gift the following Samsung DLP televisions: HL-P series (all models), HL-R series (all models), HL-S series (all models) and HL-T series (models 4675SX/XAA, 5055S, 5055WX/XAA, 5075SX/XAA, 5675SX/XAA, 5076SX/XAA, 5676SX/XAA, 6156S, 6156WX/XAA, 6176SX/XAA, 6756WX/XAA, AND 7288WX/XAA, excluding the following: (a) Samsung, its affiliates, and their employees and immediate family members; (b) persons or entities who purchased or acquired a television for commercial use or resale; (c) persons or entities who are claims aggregators; (d) persons or entities who claim to be an assignee of rights; and (e) persons or entities who opt out of the settlement of their own choosing.
- What products are covered?
The following Samsung DLP televisions: HL-P series (all models), HL-R series (all models), HL-S series (all models) and HL-T series (models 4675SX/XAA, 5055S, 5055WX/XAA, 5075SX/XAA, 5675SX/XAA, 5076SX/XAA, 5676SX/XAA, 6156S, 6156WX/XAA, 6176SX/XAA, 6756WX/XAA, AND 7288WX/XAA.
- I had service and paid out of pocket. How do I process a claim?
If, before April 23, 2010, you paid to repair the shadow effect in your television, Samsung will reimburse these expenses upon your submission of a valid proof of claim. You must submit a valid “proof of claim” within 180 days after the Settlement becomes final. To submit a valid proof of claim, you must send: (1)a completed proof of claim form, including your name, address, the serial number of your Television, a written description of the problem experienced with the Television and the approximate date the problem occurred, and a written promise that you personally paid the charge for which you are seeking reimbursement and that this charge has not already been reimbursed by Samsung; and (2) a legible copy of receipt(s) showing the shipping and/or repair charge. Send to
Samsung Electronics America, Inc.
Attention: Light Tunnel Settlement Administrator
356 Centerpointe Blvd.
Simpsonville, SC 29681
Samsung will mail a reimbursement check to you within six (6) weeks after it receives your valid proof of claim or the Settlement Effective Date, whichever is later.
- What if I own an affected model but it does not have light tunnel symptoms?
You are not covered by this settlement. Contact 1-800-SAMSUNG for service assistance.
- The affected DLP was not repaired at a Samsung authorized service center. Will Samsung reimburse the repair cost?
Yes, if all the requirements for reimbursement are met.
- Does the settlement include products that were sold “AS-IS”, refurbished and new items?
The settlement does not cover products not sold under Samsung warranty.
- Is sales tax covered in the reimbursement?
Yes.
- I need a claim form but I do not have internet access. How do I get a form?
Samsung will mail a claim form free of charge. Call 1-888-899-7602.
- I have paid for this repair, but I do not have a receipt. Will Samsung cover this?
No reimbursements will be made without valid documentation of repair expense.
- I no longer have the affected DLP, but I did pay for service. Will this be covered?
No reimbursements will be made without a valid claim request, including a serial number and valid documentation of the expense for the repair.
- If the receipt for service is not available, will Samsung accept a credit card statement or other evidence of payment?
Samsung will evaluate this on a case-by-case basis to determine whether documentation of the repair expense is sufficient.
- Will Samsung accept a hand-written receipt for the claim?
Samsung will evaluate this on a case-by-case basis to determine whether documentation of the repair expense is sufficient.
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