DALLAS -- Mar 11, 2014 -- Samsung Telecommunications America, LLC (STA) announced today that it will showcase its expanded product portfolio, including its newest contact center solutions, business analytics and mobile client applications. STA brings together enterprise-ready mobile devices, security frameworks, wireless infrastructure and voice over wireless LAN for more efficient and collaborative work environments.
The two products, the Samsung Contact Center Pro (SCC Pro) and the Samsung Call Management Suite (CMS), are each designed with businesses in mind. Contact center management tools improve customer experience, increase employee productivity and provide managers and executives with the analytics that enable them to lower business costs through resource planning and forecasting.
The SCC Pro, an optimized contact center, is specially designed for enterprises with more demanding requirements typically found in classic inbound and outbound contact centers with multiple call queues, dedicated agents, scripted calls, targets, call-monitoring and supervisors. SCC Pro offers a plethora of call routing options, including skills-based routing, where calls are automatically sent to the agent best placed to resolve the problem. It comes with call recording and enables administrators to log into the system remotely from a smartphone or tablet.
Samsung CMS is a total call management solution that allows users to manage their desktop phones, view real-time and historical call statistics, check status of other extensions and record all external telephone calls. The application gives managers complete visibility of call traffic and call costs for single or multiple sites. In combination with WE VoIP, a smartphone application specifically designed for enterprise mobile users, Samsung CMS users will enjoy the benefits of having all business calls automatically recorded even when they are away from the office, enabling agents to work remotely using their mobile devices. WE VoIP and Samsung CMS make ‘Bring Your Own Device’ simple, allowing employees to make business calls from personal devices and automatically charging them back to the office.
STA offers a true, unified communications portfolio designed for a mobile-first environment. Its offerings help IT departments address the complex demands of mobility through end-to-end solutions that simplify deployment, installation and management.
Visit Samsung’s booth 819 at Enterprise Connect, the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America.
To learn more about Samsung Telecommunications America’s business communications and wireless LAN products, please visit http://www.samsung.com/business/wireless-infrastructure
About Samsung Telecommunications America
Samsung Telecommunications America, LLC, (Samsung Mobile) a Dallas-based subsidiary of Samsung Electronics Co., Ltd., researches, develops and markets wireless handsets, wireless infrastructure and other telecommunications products throughout North America. For more information, please visit http://www.samsung.com.
About Samsung Electronics Co., Ltd.
Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. We employ 286,000 people across 80 countries with annual sales of US$216.7 billion. To discover more, please visit www.samsung.com.