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SAMSUNG Receives Three Highest Rankings in 2012 J.D. Power and Associates Appliances Study

on Jul 20, 2012

Sweeps Refrigerator, Washer and Dryer Categories in Closely Watched Annual Study of Customer Satisfaction

JD Power

RIDGEFIELD PARK, N.J. (July 20, 2012) – Samsung Electronics America Inc., the fastest-growing innovator in home appliances, received the highest customer satisfaction ranking in three categories in the annual J.D. Power and Associates 2012 Kitchen and Laundry Appliance StudiesSM: the refrigeration category for the seventh year out of the last eight years, the dryer category for the fifth consecutive year and the washer category for the fourth consecutive year.

To arrive at the rankings, J.D. Power and Associates surveyed consumers who had purchased appliances in the past 24 months. Satisfaction is measured on a scale of 1,000 based on six factors: ease of use; features; performance and reliability; styling and appearance; warranty and price. According to the study:

  • Samsung earned a score of 807 points in the refrigeration category (average: 753), performing well in the criteria of features and pricing.

  • In the washer category, Samsung earned a score of 824 (average: 779), excelling in the factors of performance and reliability, price, and styling and appearance.

  • In the dryer category, the brand earned 822 points (average: 781), scoring highly in the factors of performance and reliability, ease of use, and price.

“Samsung’s number one goal is to use our new product and technological expertise to create products that are highly relevant and meaningful for the way consumers are living their lives, so to receive such high scores in this year’s study is particularly gratifying,” said Kevin Dexter, Senior Vice President of Home Appliance at Samsung Electronics America. “Year after year, we are humbled by the praise and support we receive from consumers and retail partners. It is truly an honor to be recognized by J.D. Power and Associates.”

Samsung helps busy families live smarter and more connected lives with high-capacity refrigerator designs that deliver the latest technology and food storage solutions. This year, Samsung introduced the 32 cu. ft. French Door refrigerator, the largest in its class with enough room to hold up to 32 bags of groceries2 so mom can make fewer trips to the market. The brand also added the new Grocery Manager app to its WiFi-enabled LCD Refrigerators with apps to help consumers track the expiration time of perishables. This addition is a direct response to consumer feedback for more efficient ways to control the waste and cost of spoiled food. To further keep moms and kids organized, the brand also offers the customizable counter-height mid-drawer on its 4-Door models, which is easily accessible for kids and includes four temperature settings – meat/fish (29 degrees), cold drinks (33 degrees), deli/snacks (37 degrees), and wine (42 degrees). Other Samsung-exclusive features include Twin Cooling Plus System® to help keep fruits and veggies fresher longer by using separate cooling systems in the fridge and freezer, and special insulation technology that offers up to 4 cu. ft. of extra space without increasing the exterior dimensions of the refrigerator.

Samsung is making the laundry process smarter and more efficient with the new Wi-Fi-enabled WF457 front-load laundry pair. Via an app and wireless router , consumers can remotely start, stop and pause the washer and dryer machines from their smart phones as well as check cycle status. Knowing that consumers desire top cleaning performance, Samsung has also equipped the WF457 washer with new SpeedSpray™ technology that reduces normal cycle time by up to 25 percent. For top-load lovers, Samsung has introduced the 4.5 cu. ft. king-size capacity High Efficiency Top Load Washer that does 2.4 laundry baskets full of clothes at a time, reducing the amount of time spent in the laundry room. Mom can also rest assured that her clothes are being gently washed by foam and water jets.

All Samsung washers and dryers feature VRT Vibration Reduction Technology ™ which reduces noise and vibration to provide smooth operation at high spin speeds, even with unbalanced loads. Samsung also offers VentSensor™ in the dryer which notifies consumers of lint blockages in the duct to prevent potential safety hazards and ensure that the dryer is operating at optimal performance.

For more information about Samsung Electronics America’s home appliances, please visit for press releases, video content and product images. Visit Samsung Home Appliances on Facebook via

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies:
Founded in 1888, The McGraw-Hill Companies is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. With leading brands including Standard & Poor's, McGraw-Hill Education, Platts energy information services and J.D. Power and Associates, the Corporation has approximately 21,000 employees with more than 280 offices in 40 countries. Sales in 2010 were $6.2 billion. Additional information is available at

About Samsung Electronics America, Inc.
Headquartered in Ridgefield Park, NJ, Samsung Electronics America, Inc. (SEA), a wholly owned subsidiary of Samsung Electronics Co., Ltd., markets a broad range of award-winning, digital consumer electronics, IT and home appliance products, including HDTVs, home theater systems, digital imaging products, notebook PCs, tablets, refrigerators and washing machines. A recognized innovation leader in consumer electronics design and technology, Samsung is the market leader for HDTVs, French-door refrigerators and front-load washers in the U.S. Please visit for more information.

1 Features the largest capacity refrigerator in Samsung’s current line-up.

2 Grocery comparison based on each cubic foot of usable space equaling one paper bag.

3 Wireless network required. Smart Control app available for iPhone 4/4S and Galaxy S1/S2


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