SAMSUNG Telecommunications America and InTouch Digital Announce Hospitality Industry Collaborationon Oct 05, 2004
Richardson, TX & American Canyon, CA (October 5, 2004) -- Samsung Telecommunications America Business Communications Systems today announced a strategic collaboration with InTouch Digital Systems to provide resorts, hotels, motels and bed & breakfast properties a total application package for guest management and guest services. This offering will allow Samsung's Authorized Dealer Network to take command of the lucrative hospitality market by providing a comprehensive solution to a critical industry need.
InTouch Digital provides a full bi-directional interface between most PMS systems and the Samsung iDCS 500 telephone system, allowing for fully automated PMS/PBX interfaces to provide security and real-time billing information for all guest functions. Utilizing the hotel's iDCS 500 and the Property Management System ensures guest mailboxes are automatically activated upon check-in and cleared or deactivated at checkout. If a guest moves to a different room, messages can be forwarded automatically, and the system can retain messages for a guest after checkout as determined by the property. Control of the new message indication on the guests' telephone is automatic and accurate. InTouch Digital's system will interface with virtually any PMS system on the market today.
Operator/Text Messaging allows the hotel operator to accept packages and to take messages for guests. Guests will then receive a voice message in their mailbox prompting them to ""Call the front desk for messages"". This notification is activated with a simple command by the operator through the hotel console.
Samsung's total application package with InTouch Digital Systems centers on the Samsung iDCS 500 - the premier system in Samsung's elite line of telephony products. In conjunction with the use of Samsung's iDCS 500 telephone system, the companies now can supply fully-featured hotel/motel voicemail and auto-receptionist services with full integration to the iDCS 500, which can be packaged with all the functions of a typical Property Management System. These exciting new customer solutions allow Authorized Samsung Dealers to offer a full turnkey product that will integrate with any hotel's Property Management System (PMS) and provide guests a fully-featured voicemail and information system coupled with the power of the Samsung iDCS 500 digital system.
The iDCS 500's dynamic scaleable architecture can accommodate tremendous growth at low incremental cost, making it the perfect answer for the communications needs of medium and large hotels. As a forerunner in digital convergence technology, the iDCS 500 brings together traditional voice, voice over IP (VoIP) and data to create a fully integrated communications solution. With a host of industry leading connectivity features, the iDCS 500 is at the leading edge of the communications revolution. The InTouch Digital System is a highly reliable server designed for ease of use. The familiar telephone user interface is based on a single-letter mnemonic, such as ""P"" for Play, ""D"" for Delete, or ""A"" for Answer. The user interface can be customized to each hotel's needs and supports multiple languages as well as customized prompts.
Flexible, feature-rich applications can be customized to meet a property's unique needs. Guest mailboxes may be configured for the simplest possible operation, while staff mailboxes may allow advanced features. Applications can be added cost effectively as the property's requirements change.
About Samsung Telecommunications America
Samsung Telecommunications America, a Dallas-based subsidiary of Samsung Electronics Company, Ltd., researches, markets and develops telecommunications products throughout North America including wireless phones, wireless communications infrastructure systems, network products, as well as CTI products, digital communication systems, TDM and VoIP keysets, voice processing/voicemail systems, auto attendants and enterprise-wide wireless systems. For more information, see STA's website at www.samsungusa.com/bcs.
About Samsung Electronics
Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2003 parent company sales of US$36.4 billion and net income of US$5.0 billion. Employing approximately 88,000 people in 89 offices in 46 countries, the company consists of six main business units: Corporate Technology Operations, Digital Appliance Business, Digital Media Business, LCD Business, Semiconductor Business and Telecommunication Network Business. Recognized as one of the fastest growing global brands, Samsung Electronics is the world's largest producer of color monitors, color TVs, memory chips, TFT-LCDs and VCRs. For more information, visit www.samsung.com.
About InTouch Digital Systems
InTouch Digital Systems, based in American Canyon, CA, is one of the world's leading developers of specialized telephony products and next-generation voice delivery services. An innovator in converged voice and data solutions that support multiple markets, InTouch Digital's open standards, and digital voice technology help people communicate more easily, quickly and efficiently.
Through application gateways, and enhanced services, such as unified messaging, short messaging services (SMS), voicemail and the innovative FollowMe service, the company is transforming the way people and information connect.
More information is available at