Screen Damage or Out of Warranty Repair

Samsung offers out-of-warranty service for accidental damage, such as a cracked display, or mechanical failure after the one year limited warranty period from the date the device was purchased has ended.

How does it work?

A Samsung agent will help you ship your devices to our facility for repair. It takes approximately 7 business day including transit time to be completed.  Samsung will create a shipping label for you to ship your device to a Samsung Authorized repair facility.  Please ensure to package the device in materials suitable for shipment.

How do I request service?

Call Us: 1-800-SAMSUNG (726-7864)

Mobile Phone Customer support agents are available 24/7 to assist with setting up a device for service.

How much does service cost?

LCD Repair Price**

Galaxy S Series

•  Galaxy S5: $129.00*

•  Galaxy S6: $129.00*

•  Galaxy S6 Edge: $199.00*

•  Galaxy S6 Edge Plus: $199.00*

•  Galaxy S7: $149.00*

•  Galaxy S7 Edge: $229.00*

Galaxy Note Series

•  Galaxy Note 4 & Galaxy Note 5 : $149.00*

•  Galaxy Note 4 Edge $229.00*

Mechanical Failure: $45.00* Eligible Models only

* Plus a $19.95 shipping fee. Fees are in USD and exclude local tax.

** Due to a variety of models, Please contact us to get pricing and eligibility for your device.